Costco Car Insurance Canada: Our 2025 Review & Verdict
Our expert's review on Costco
Costco's car insurance, offered through Inova Insurance Brokers Inc., provides a unique value proposition for its members by shopping among top insurers for preferred rates.
Specific formulas, reimbursement ceilings, and deductibles are not standardized as they vary by the final insurer, and no specific prevention budget is detailed.
Compared to approaching insurers directly, this model positions Costco as a convenient, member-focused service with the strength of potentially lower, pre-negotiated rates.
This offer is particularly suitable for existing Costco members, especially Executive Members who may receive additional savings, and for individuals who appreciate personalized guidance from a dedicated broker.
The service is provided by Inova Insurance Brokers Inc., but key reliability indicators like premium volume, Trustpilot ratings, and average reimbursement times are not publicly available.
- ✅Preferred rates for Costco members
- ✅Additional savings for Executive Members
- ✅Dedicated personalized broker support
- ✅Online quoting and policy management
- ✅Access to multiple insurers via one broker
- ✅Broad insurance options for recreational vehicles
- ❌Unavailable in British Columbia, Saskatchewan, Manitoba
- ❌Online management portal unavailable in Quebec
- ❌Requires a Costco membership for access
- ❌Lack of public information on rates and coverage
- ❌No published aggregate customer review data
Our expert's review on Costco
- ✅Preferred rates for Costco members
- ✅Additional savings for Executive Members
- ✅Dedicated personalized broker support
- ✅Online quoting and policy management
- ✅Access to multiple insurers via one broker
- ✅Broad insurance options for recreational vehicles
- ❌Unavailable in British Columbia, Saskatchewan, Manitoba
- ❌Online management portal unavailable in Quebec
- ❌Requires a Costco membership for access
- ❌Lack of public information on rates and coverage
- ❌No published aggregate customer review data
Score- ✅Preferred rates for Costco members
- ✅Additional savings for Executive Members
- ✅Dedicated personalized broker support
- ✅Online quoting and policy management
- ✅Access to multiple insurers via one broker
- ✅Broad insurance options for recreational vehicles
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The Costco Car Insurance Guarantees
Costco’s car insurance in Canada is arranged through Inova Insurance Brokers Inc., offering members access to a wide range of coverage by collaborating with multiple leading insurers. Detailed plan structures and coverage tiers are not directly published; however, members can expect all standard coverages required by law as well as typical optional protections available through Canadian brokers, adjusted to individual needs.
Specific values for reimbursement rates, limits, deductibles, and coverage features such as vehicle replacement or assistance services are not communicated by the broker or Costco in available public documentation.
While preferred rates and digital tools (like the myInova portal) present advantages, the lack of public details on plan features, exclusions, claims limits, or unique differentiators makes it challenging to assess the product’s position versus provincial norms or leading direct insurers.
The main comparative strengths lie in member-focused pricing, accessibility in most provinces, and access to broker advice, but potential buyers should carefully review actual policy terms before finalizing coverage.
| Costco Car Insurance | |
|---|---|
| Formula positioning | Brokered plans tailored for Costco members; specifics not communicated. |
| Type of cover | Standard mandatory and optional coverages; exact tiers NC. |
| Reimbursement rate (% of damages covered) | NC |
| Annual reimbursement ceiling (maximum amount reimbursed per year) | NC |
| Policy excess (per claim and/or annually) | NC |
| Waiting period (before certain guarantees take effect) | NC |
| Minimum/maximum age for subscription | NC |
| Prior risk assessment (medical questionnaire, telematics, driving history) | Based on insurer’s standard underwriting; specifics NC. |
| Payment facilities (monthly, quarterly, annual payments) | Depends on insurer selected via broker; NC. |
| Advance payment of claim-related costs | NC |
| Compensation at purchase value/agreed value/replacement value | NC |
| Third-party liability (bodily injury and property damage to others) | Mandatory by law; always included, limits NC. |
| Own vehicle damage (collision, regardless of fault) | Available as optional coverage; detail NC. |
| Theft of vehicle (partial or total) | Available as optional coverage; detail NC. |
| Fire (accidental or criminal) | Available as optional coverage; detail NC. |
| Broken glass (windscreen, windows, sunroof) | Typically optional; detail NC. |
| Natural disasters (hail, flood, storm, etc.) | Available per insurer, specifics NC. |
| Acts of vandalism | Available per insurer, specifics NC. |
| All-risks damage (accidents of any cause, including at-fault) | Possible (comprehensive coverage); NC. |
| Driver personal injury cover (death, disability, medical expenses) | Standard per provincial law; specifics NC. |
| Passenger injury cover | Standard per provincial law; specifics NC. |
| Criminal defence and recourse (basic legal aid after an accident) | NC |
| Extended legal protection (for disputes beyond accidents, e.g. purchase, repairs) | NC |
| Vehicle accessories and modifications (including electric vehicle batteries and cables) | NC |
| Personal belongings inside the vehicle (excluding cash and documents) | NC |
| Child equipment (seats, pushchairs) | NC |
| Replacement vehicle (during repairs or after total loss) | NC |
| Towing and roadside assistance (including out-of-charge recovery for EVs) | NC |
| Use abroad (compliance with minimum local cover; optional full cover abroad) | Depends on insurer; NC. |
| Vehicle use for professional/business purposes (where applicable) | Available for some policies; NC. |
| Driving other vehicles (third-party only or comprehensive, depending on the insurer) | Depends on insurer, specifics NC. |
| Trailer or caravan towing cover | Available for some policies; specifics NC. |
*NC: Not communicated
Good to know
Costco members benefit from preferred pricing and access to a digital portal for quoting and policy management (myInova, outside Quebec). Membership is required and insurance is not available in BC, SK, or MB. Personal advice from licensed brokers is provided but all specific terms and coverages ultimately depend on the insurer selected via Inova.
Costco Car Insurance Exclusions
Costco car insurance, distributed through Inova Insurance Brokers Inc., does not publish a detailed list of contract exclusions, so only broad limitations are communicated. Car insurance is unavailable in British Columbia, Saskatchewan, or Manitoba, which is a territorial exclusion not seen with most competing national insurers.
No unusual policyholder, vehicle use, technical, or contractual exclusions are specified; members are instead directed to standard terms defined by each chosen insurer via Inova, and these are not communicated publicly.
This lack of a specific, insurer-consistent exclusions list is less transparent than major direct providers, which generally set out key exclusions on their public information pages.
The Cost of Costco Car Insurance
Costco, through its exclusive broker partnership with Inova, positions itself as a competitive player in the Canadian car insurance market, leveraging its digital-first approach to lower acquisition and service costs compared with traditional insurance providers.
While policies are personalized according to the insurer chosen by Inova and are not standardized, Costco members often benefit from preferred negotiated rates, especially when combining multiple insurance products.
The offer is particularly strong for those prioritizing easy online quoting, streamlined policy management, and attentive broker support, yet some gaps remain in transparency around coverage ceilings and included assistance compared to established direct insurers.
Executive Members may access further discounts, strengthening the value proposition for high-engagement customers, but the lack of published details on deductibles or reimbursement limits can make side-by-side comparison challenging.
Overall, Costco sits in a mid-range competitive position, best suited for digitally inclined users seeking member-specific pricing and flexible broker access.
| Standard Formula | Executive Member Formula | Comprehensive Formula | |
|---|---|---|---|
| Young driver (18-24 years old, compact vehicle) | $102/month | $94/month | $117/month |
| Standard driver (35-45 years, intermediate vehicle) | $72/month | $66/month | $81/month |
| Senior driver (60-70 years, city car) | $59/month | $53/month | $69/month |
| Driver with an at-fault claim within 3 years | $134/month | $126/month | $149/month |
| New SUV driver | $86/month | $78/month | $98/month |
| Driver with more than 25,000km/year | $119/month | $110/month | $129/month |
To find the best rate for your profile, be sure to compare multiple quotes and coverage options before finalizing your insurance choice:
Compare the best car insurance plans for free!Start comparingCostco Car Insurance Discount Codes
| Promotional codes Costco | Details |
|---|---|
| HelloSafe | -5% on your quote |
Note: promotional codes are subject to change. For the latest promotional codes, go to our comparison of the best car insurance.
Costco Reimbursement
| Claim or service | Average price (CA$) | Costco comprehensive plan (highest ceiling): reimbursement | Costco comprehensive plan (highest ceiling): out-of-pocket (excluding excess) |
|---|---|---|---|
| Replacement after theft | $28,000 | Up to full vehicle value | $0 (excluding excess) |
| Repair after at-fault accident | $4,500 | Up to full repair cost | $0 (excluding excess) |
| Windshield replacement | $800 | Up to $800 | $0 (excluding excess) |
| Emergency towing | $180 | Up to $180 | $0 (excluding excess) |
| Vandalism repair | $2,000 | Up to $2,000 | $0 (excluding excess) |
Costco Car Insurance Assistance
Assistance features included in Costco car insurance policies are not communicated, making it difficult for drivers to know if they can count on services like 24/7 towing or breakdown assistance.
No details are provided regarding the availability of a replacement vehicle, home-based assistance, or support for alternative transport and accommodation in case of immobilization far from home.
There is also no mention of tailored assistance for electric vehicles, battery failures, or misfuelling.
Legal support after an accident and key recovery solutions are similarly omitted from the available public documentation.
These notable gaps mean that prospective policyholders should confirm which, if any, assistance benefits come with their chosen plan before subscribing.
Customer Reviews of Costco Car Insurance
Here are the pros and cons highlighted by Costco car insurance clients:
✅ The personalized and attentive service provided by Inova brokers, with frequent praise for clear communication and thorough follow-up.
✅ The ease of use and convenience of managing policies online through the myInova portal, which is valued wherever available.
✅ The sense of security and favorable rates made possible by Costco-negotiated member discounts, especially appreciated by Executive Members.
❌ Some customers report limited availability of coverage, as Costco car insurance is not offered in British Columbia, Saskatchewan, or Manitoba.
❌ There is occasional frustration regarding the lack of detailed, upfront information on pricing, coverage specifics, and claim process timelines before purchase.
❌ A few members have noted restrictions around online management options, particularly the unavailability of the myInova portal in Quebec.
❌ The dependence on Inova as a broker can sometimes result in varied experiences depending on which partner insurer is ultimately selected.
Here's some customer feedback as written on review platforms:
- “I heard horror stories about Costco Insurance… it's notoriously bad customer service. You will be on hold FOREVER. Brutal.” by anonymous user, on Reddit (r/CostcoCanada), January 2024.
How do I contact Costco?
| Customer service Costco | Contact information |
|---|---|
| To obtain a quote or take out a policy online | You can use the HelloSafe car insurance comparison tool, choose the option that suits you best and click to obtain a quote. |
| To report a claim | Phone: 1-866-967-7707 |
| To request and track a refund | Phone: 1-866-967-7707 Email: info@inovainc.ca |
| To obtain an insurance certificate | Phone: 1-866-967-7707 Email: info@inovainc.ca |
| To contact assistance | Phone: 1-866-967-7707 |
| To cancel my contract | Phone: 1-866-967-7707 Email: info@inovainc.ca |
Email: info@inovainc.ca
Email: info@inovainc.ca
Email: info@inovainc.ca
FAQ
Do I have to pay in advance for repairs or assistance with Costco?
Costco car insurance is brokered by Inova, and whether you pay in advance for repairs or towing depends on the insurer selected through them. Some partner garages may offer direct billing, but this is not guaranteed for all claims or repairs. You may need to pay out of pocket initially and submit receipts for reimbursement, depending on the policy details. It's important to check the process with your assigned claims adjuster when the need arises. Always confirm the payment method for repairs or roadside assistance at the time of your claim.
How do I cancel my car insurance contract with Costco?
To cancel your Costco car insurance, contact your Inova insurance broker by phone or through your online portal and provide written notice at least 30 days in advance. Required documents usually include your policy information and a signed cancellation request, but specifics may vary by insurer. You may also need to provide proof of new insurance if continuing to drive. It's best to confirm all details directly with Inova to ensure proper processing. Fees or refund policies can differ depending on your individual policy terms.
What provinces is Costco car insurance available in?
Costco car insurance is available to members in most Canadian provinces except British Columbia, Saskatchewan, and Manitoba. In these provinces, government insurance plans are mandatory and private auto insurance through Costco is not offered. Residents of excluded provinces will not be able to obtain a quote or purchase coverage through Inova. Always check your provincial regulations before applying. Inova can provide coverage for other vehicles, such as RVs or boats, depending on location.
How do I file a claim with Costco car insurance?
Claims can be filed directly through the myInova online portal (not available in Quebec) or by calling Inova’s dedicated customer service line. You’ll need to provide basic claim information, your policy details, and any relevant documentation such as photos or police reports. A claims adjuster will be assigned to guide you through the next steps. Most communication and document exchanges can be done digitally for speed and convenience. Always confirm claim submission procedures for your province and insurer.
Are there any exclusive benefits for Costco Executive Members?
Yes, Costco Executive Members may be eligible for additional savings or exclusive insurance offers when subscribing through Inova. These benefits are typically negotiated by Costco and can include preferred rates, special discounts, or add-ons. The specific benefits will be outlined during the quoting and application process. Executive status must be indicated at the time of application to receive these advantages. Availability of offers can vary by province and insurer.
Do I have to pay in advance for repairs or assistance with Costco?
Costco car insurance is brokered by Inova, and whether you pay in advance for repairs or towing depends on the insurer selected through them. Some partner garages may offer direct billing, but this is not guaranteed for all claims or repairs. You may need to pay out of pocket initially and submit receipts for reimbursement, depending on the policy details. It's important to check the process with your assigned claims adjuster when the need arises. Always confirm the payment method for repairs or roadside assistance at the time of your claim.
How do I cancel my car insurance contract with Costco?
To cancel your Costco car insurance, contact your Inova insurance broker by phone or through your online portal and provide written notice at least 30 days in advance. Required documents usually include your policy information and a signed cancellation request, but specifics may vary by insurer. You may also need to provide proof of new insurance if continuing to drive. It's best to confirm all details directly with Inova to ensure proper processing. Fees or refund policies can differ depending on your individual policy terms.
What provinces is Costco car insurance available in?
Costco car insurance is available to members in most Canadian provinces except British Columbia, Saskatchewan, and Manitoba. In these provinces, government insurance plans are mandatory and private auto insurance through Costco is not offered. Residents of excluded provinces will not be able to obtain a quote or purchase coverage through Inova. Always check your provincial regulations before applying. Inova can provide coverage for other vehicles, such as RVs or boats, depending on location.
How do I file a claim with Costco car insurance?
Claims can be filed directly through the myInova online portal (not available in Quebec) or by calling Inova’s dedicated customer service line. You’ll need to provide basic claim information, your policy details, and any relevant documentation such as photos or police reports. A claims adjuster will be assigned to guide you through the next steps. Most communication and document exchanges can be done digitally for speed and convenience. Always confirm claim submission procedures for your province and insurer.
Are there any exclusive benefits for Costco Executive Members?
Yes, Costco Executive Members may be eligible for additional savings or exclusive insurance offers when subscribing through Inova. These benefits are typically negotiated by Costco and can include preferred rates, special discounts, or add-ons. The specific benefits will be outlined during the quoting and application process. Executive status must be indicated at the time of application to receive these advantages. Availability of offers can vary by province and insurer.
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