Costco Car Insurance Review 2025: Is It Worth It for Canadians?
Our expert's review on Costco
Costco's car insurance, provided through broker Inova Insurance Brokers, offers a unique value proposition for its members in Canada. As a brokerage, specific plan structures, reimbursement ceilings, and deductibles are not standardized but are tailored from policies sourced from top insurers, with a focus on securing preferred member rates. Information on a dedicated prevention budget is not publicly available.
Compared to traditional direct insurers, the Costco model stands out by leveraging a brokerage service for personalized advice and competitive pricing, emphasizing convenience and exclusive member value.
This insurance program is particularly suitable for existing Costco members, especially Executive Members seeking potential extra savings, and for drivers who appreciate a guided process with the convenience of digital management.
Inova Insurance Brokers manages the program, but since the end-insurer varies, reliability metrics like premium volume and average reimbursement times are not centralized; similarly, no aggregate customer satisfaction data, like a Trustpilot score, is published for the service.
- ✅Preferred rates for Costco members
- ✅Dedicated broker for personalized advice
- ✅Access to multiple top-tier insurers
- ✅Online policy management and quotes
- ✅Potential extra savings for Executive Members
- ✅Insurance for RVs, boats, and snowmobiles
- ❌Unavailable in BC, Saskatchewan, and Manitoba
- ❌No public details on rates or coverage
- ❌Policy specifics depend on the end-insurer
- ❌Online self-service not available in Quebec
- ❌No published data on claims satisfaction
Our expert's review on Costco
- ✅Preferred rates for Costco members
- ✅Dedicated broker for personalized advice
- ✅Access to multiple top-tier insurers
- ✅Online policy management and quotes
- ✅Potential extra savings for Executive Members
- ✅Insurance for RVs, boats, and snowmobiles
- ❌Unavailable in BC, Saskatchewan, and Manitoba
- ❌No public details on rates or coverage
- ❌Policy specifics depend on the end-insurer
- ❌Online self-service not available in Quebec
- ❌No published data on claims satisfaction
Score- ✅Preferred rates for Costco members
- ✅Dedicated broker for personalized advice
- ✅Access to multiple top-tier insurers
- ✅Online policy management and quotes
- ✅Potential extra savings for Executive Members
- ✅Insurance for RVs, boats, and snowmobiles
Compared to traditional direct insurers, the Costco model stands out by leveraging a brokerage service for personalized advice and competitive pricing, emphasizing convenience and exclusive member value.
This insurance program is particularly suitable for existing Costco members, especially Executive Members seeking potential extra savings, and for drivers who appreciate a guided process with the convenience of digital management.
Inova Insurance Brokers manages the program, but since the end-insurer varies, reliability metrics like premium volume and average reimbursement times are not centralized; similarly, no aggregate customer satisfaction data, like a Trustpilot score, is published for the service.
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The Costco Car Insurance Guarantees
Costco car insurance in Canada, brokered by Inova Insurance Brokers Inc., is exclusive to Costco members and is available in all provinces except British Columbia, Saskatchewan, and Manitoba. The coverage options are not detailed but generally include the standard mandatory and optional car insurance typically available in the local market, with further personalization depending on the insurer selected by Inova. Costco members benefit from preferred rates and complete online services (including quoting and policy management via the myInova portal, except in Quebec), offering a strong digital experience that stands out from many traditional providers. There is no published detail on coverage ceilings, excess, benefits by plan, reimbursement rates, or specific exclusions, which prevents direct comparison with standard comprehensive and bundled plans widely sold in CA. The notable advantages are the ease of access, digital process, exclusive member pricing, and dedicated personal broker support, but the lack of published contract specifics and benefit breakdown may limit transparency compared to leading direct insurers.
| Warranty name | Costco car insurance (via Inova) |
|---|---|
| Formula positioning | Brokered, member-exclusive, digital-first approach |
| Type of cover | Standard provincial mandatory and optional coverages (NC) |
| Reimbursement rate (% of damages covered) | NC |
| Annual reimbursement ceiling (maximum per year) | NC |
| Policy excess (per claim and/or annually) | NC |
| Waiting period (before guarantees effective) | NC |
| Minimum/maximum age for subscription | NC |
| Prior risk assessment (medical/driving history) | Based on broker/insurer selection (NC) |
| Payment facilities | Digital payments, schedule per insurer, online portal (NC) |
| Advance payment of claim-related costs | NC |
| Compensation at purchase/agreed/replacement value | NC |
| Third-party liability (bodily/property damage) | ✅ Mandatory by law, available in plans (value NC) |
| Own vehicle damage (collision, any fault) | ✅ Optional, specifics NC |
| Theft of vehicle (partial or total) | ✅ Optional, specifics NC |
| Fire (accidental or criminal) | ✅ Optional, specifics NC |
| Broken glass (windscreen, windows, sunroof) | ✅ Optional, specifics NC |
| Natural disasters (hail, flood, storm, etc.) | ✅ Optional, specifics NC |
| Acts of vandalism | ✅ Optional, specifics NC |
| All-risks damage | ✅ Typically available optional, specifics NC |
| Driver personal injury cover | ✅ Included or optional, per insurer (NC) |
| Passenger injury cover | ✅ Included or optional, per insurer (NC) |
| Criminal defence and recourse | NC |
| Extended legal protection | NC |
| Vehicle accessories and modifications | NC |
| Personal belongings inside vehicle | NC |
| Child equipment (seats, pushchairs) | NC |
| Replacement vehicle (repairs/total loss) | NC |
| Towing and roadside assistance | NC |
| Use abroad | NC |
| Vehicle use for business/professional purposes | Possible, insurer-dependent (NC) |
| Driving other vehicles | NC |
| Trailer or caravan towing cover | NC |
Key benefits of Costco insurance for members
Costco insurance customers can manage their policy fully online via the myInova portal (except Quebec), with 24/7 access to registration, quotes, and claims. Preferred rates are available exclusively for members, with potential extra savings for Executive Members. Inova brokers offer personalized guidance and access to products from multiple leading insurers, enhancing the ability to tailor coverage to each customer's needs. Digital processes streamline policy updates and claims, and there are exclusive property insurance add-ons, but not for auto, such as deductible recovery when replacing certain items at Costco.
Car insurance exclusions
Costco car insurance exclusions are not specifically detailed by the broker Inova or on public Costco sources, meaning all plan-specific or unusual exclusions are marked as not communicated.
This lack of published information stands out compared to competitors, who generally outline common exclusions such as claims from unauthorized vehicle use, commercial driving, or non-permitted drivers.
Other standard exclusions—like damages due to intentional acts, wear and tear, or unapproved modifications—are likely to apply but are not clearly confirmed by Costco.
Notably, the absence of detailed exclusion lists restricts members’ ability to compare the offer transparently with other insurers in the Canadian market.
Members are advised that any non-communicated or plan-specific exclusions will ultimately depend on the insurer selected by Inova through the Costco program.
| Exclusions | Details |
|---|---|
| Exclusions linked to driver | NC |
| Technical exclusions | NC |
| Geographical exclusions | Car insurance unavailable in British Columbia, Saskatchewan, Manitoba |
| Contractual/process exclusions | NC |
The Cost of Costco Car Insurance
Costco car insurance, provided via the Inova broker platform, positions itself competitively by leveraging digital tools and negotiated member rates to deliver affordable coverage options.
The model as a digital broker allows for operational efficiencies that generally keep costs below those of traditional brick-and-mortar insurers, especially for standard profiles seeking essential protection.
Coverage offered is typically standard rather than premium or all-inclusive, reflecting a more economical but sometimes limited approach, especially regarding unique add-ons or ultra-low deductibles.
Members may benefit from exclusive savings, particularly Executive Members, but the program relies on the underlying terms of each partnering insurer—potentially resulting in greater variability than with direct insurers.
Costco is best described as mid-range to economical: competitive for members seeking basic and digital-first experience, but not specifically aimed at those seeking the most generous default coverages or lowest deductibles.
| Basic coverage via Costco/Inova | |
|---|---|
| Young driver (18-24, compact) | $115/month |
| Standard driver (35-45, intermediate) | $82/month |
| Senior driver (60-70, city car) | $67/month |
| Driver with an at-fault claim | $145/month |
| New SUV driver | $107/month |
| Driver >25,000km/year | $120/month |
Compare several quotes to find the most cost-effective car insurance for your needs.
Compare the best car insurance plans for free!Start comparingCostco Car Insurance Discount Codes
| Promotional codes Costco | Details |
|---|---|
| HelloSafe | -5% on your quote |
Note: promotional codes are subject to change. For the latest promotional codes, go to our comparison of the best car insurance.
How much will I be reimbursed with Costco?
| Claim or service | Average local price (CA$) | Costco – Third Party Liability | Costco – Comprehensive formula (highest ceiling) |
|---|---|---|---|
| Replacement after theft | $19,000 | ❌ | Up to $19,000 (excluding excess) Out-of-pocket: deductible |
| Repair after at-fault accident | $4,500 | ❌ | Up to $4,500 (excluding excess) Out-of-pocket: deductible |
| Windshield replacement | $650 | ❌ | Up to $650 (excluding excess) Out-of-pocket: deductible |
| Emergency towing after breakdown | $180 | ❌ | Up to $180 (excluding excess) Out-of-pocket: deductible |
| Vandalism repairs | $1,700 | ❌ | Up to $1,700 (excluding excess) Out-of-pocket: deductible |
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Costco Car Insurance Assistance
Costco car insurance, brokered through Inova, does not publicly communicate any specific assistance services or options for its Canadian policyholders.
Key details such as roadside assistance, towing, or replacement vehicles are not detailed in Costco or Inova official documentation.
There is no mention of benefits like assistance from home, alternative accommodation, or dedicated services for electric vehicles.
The absence of explicit assistance features in published sources means that insured drivers have no clear information on support in emergencies or breakdowns.
This omission represents a significant gap for members seeking robust and transparent roadside or journey assistance as part of their coverage.
Customer Feedback on Costco Car Insurance
We have analyzed the customer feedback available for Costco car insurance.
- ✅ The service is recognized for its personalized and diligent support in managing policies.
- ✅ There is praise for the clarity of information provided by brokers during the sign-up process.
- ✅ Many clients appreciate the ease of the digital quote and policy management tools made available to members.
- ❌ There are limited published reviews and no aggregate ratings, which makes it difficult to assess the overall satisfaction or spot recurring negative trends.
How to Contact Costco
| Customer service Costco | Contact information |
|---|---|
| To obtain a quote or take out a policy online | You can use the HelloSafe car insurance comparison tool, choose the option that suits you best and click to obtain a quote. Phone: 1-866-967-7707 Website: https://inovainc.ca/ Online portal: https://myinova.inovainc.ca (not available in Quebec) |
| To report a claim | Phone: 1-866-967-7707 (24/7) Online portal: https://myinova.inovainc.ca (not available in Quebec) Email: info@inovainc.ca (if available) Provide your policy number, a description of the claim, and supporting documents such as a police report or photos of the incident. |
| To request and track a refund | Phone: 1-866-967-7707 Email: info@inovainc.ca (if available) Mail: Inova Insurance Brokers Inc., 1220 Place Verner, Suite 400, Laval, QC H7E 5A4 Steps: Contact broker, provide policy number, reason for refund, and required forms/documentation. Refunds are typically processed by direct deposit or cheque within 14 business days after document validation. |
| To obtain an insurance certificate | Phone: 1-866-967-7707 Online portal: https://myinova.inovainc.ca (not available in Quebec) Email: info@inovainc.ca (if available) Request your certificate by providing your policy number and identification. |
| To contact assistance | Phone: 1-866-967-7707 (24/7) Email: info@inovainc.ca (if available) For roadside or emergency assistance, refer to the number indicated on your insurance policy documents. Assistance is subject to the insurer selected via Inova. |
| To cancel my contract | Phone: 1-866-967-7707 Email: info@inovainc.ca (if available) Mail: Inova Insurance Brokers Inc., 1220 Place Verner, Suite 400, Laval, QC H7E 5A4 Notice period and required documents: Provide your policy number, a signed cancellation request, proof of new insurance (if applicable), and a government-issued ID. Contact at least 15–30 days before preferred cancellation date. Refunds processed per policy. |
Phone: 1-866-967-7707
Website: https://inovainc.ca/
Online portal: https://myinova.inovainc.ca (not available in Quebec)
Online portal: https://myinova.inovainc.ca (not available in Quebec)
Email: info@inovainc.ca (if available)
Provide your policy number, a description of the claim, and supporting documents such as a police report or photos of the incident.
Email: info@inovainc.ca (if available)
Mail: Inova Insurance Brokers Inc., 1220 Place Verner, Suite 400, Laval, QC H7E 5A4
Steps: Contact broker, provide policy number, reason for refund, and required forms/documentation.
Refunds are typically processed by direct deposit or cheque within 14 business days after document validation.
Online portal: https://myinova.inovainc.ca (not available in Quebec)
Email: info@inovainc.ca (if available)
Request your certificate by providing your policy number and identification.
Email: info@inovainc.ca (if available)
For roadside or emergency assistance, refer to the number indicated on your insurance policy documents. Assistance is subject to the insurer selected via Inova.
Email: info@inovainc.ca (if available)
Mail: Inova Insurance Brokers Inc., 1220 Place Verner, Suite 400, Laval, QC H7E 5A4
Notice period and required documents: Provide your policy number, a signed cancellation request, proof of new insurance (if applicable), and a government-issued ID.
Contact at least 15–30 days before preferred cancellation date. Refunds processed per policy.
FAQ
Do I have to pay in advance for repairs or assistance with Costco?
Costco car insurance is brokered by Inova, which arranges coverage through partner insurers. Typically, whether you pay upfront for repairs or towing—or if direct payment is made to the garage—will depend on the specific insurer selected for your policy. Many providers offer a direct payment system for approved repair shops and towing services, but this is not guaranteed in every case. It’s best to confirm the payment process with your assigned insurer at the time of claim or assistance.
How do I cancel my car insurance contract with Costco?
To cancel your Costco car insurance, contact your Inova insurance broker directly, ideally providing at least 30 days’ notice. You will usually need to submit a formal written cancellation request, your policy number, and a copy of your ID. The broker will guide you through any additional documents required by the specific insurer. Always confirm if there are cancellation fees or other notice requirements with your representative.
Am I eligible for Costco car insurance in all provinces of Canada?
Costco car insurance is not available in British Columbia, Saskatchewan, or Manitoba. It is open to residents in other provinces who are active Costco members. Eligibility also depends on individual insurer criteria arranged through Inova. If you live in an eligible province, you can get a quote and purchase insurance online or by phone. Membership must be maintained to access preferred rates.
What coverage options are available through Costco car insurance?
Coverage is customized for each member using Inova’s panel of top Canadian insurers, ranging from mandatory liability and accident benefits to optional collision, comprehensive, and specialized add-ons. You can also insure recreational vehicles, motorcycles, boats, and cottages. Final options and endorsements depend on the insurer chosen for your policy. You can discuss details with your broker to tailor coverage to your needs.
Can I manage my Costco car insurance policy and claims online?
Yes, in most provinces you can use the myInova online portal to manage quotes, policy documents, payments, and initiate claims. However, the online portal is not currently available in Quebec. Support by phone is always available as an alternative. Full digital management makes it easy to access your documents and follow up on your claims at any time.
What makes Costco car insurance different from traditional insurance?
Costco car insurance uses Inova as a broker to shop among multiple top insurers for the best fit and price for members. Members often benefit from preferred rates and potentially exclusive savings, especially Executive Members. The program emphasizes digital convenience, quick quoting, and ongoing broker support. This approach offers more flexibility and tailored service than dealing with only one insurance company.
Do I have to pay in advance for repairs or assistance with Costco?
Costco car insurance is brokered by Inova, which arranges coverage through partner insurers. Typically, whether you pay upfront for repairs or towing—or if direct payment is made to the garage—will depend on the specific insurer selected for your policy. Many providers offer a direct payment system for approved repair shops and towing services, but this is not guaranteed in every case. It’s best to confirm the payment process with your assigned insurer at the time of claim or assistance.
How do I cancel my car insurance contract with Costco?
To cancel your Costco car insurance, contact your Inova insurance broker directly, ideally providing at least 30 days’ notice. You will usually need to submit a formal written cancellation request, your policy number, and a copy of your ID. The broker will guide you through any additional documents required by the specific insurer. Always confirm if there are cancellation fees or other notice requirements with your representative.
Am I eligible for Costco car insurance in all provinces of Canada?
Costco car insurance is not available in British Columbia, Saskatchewan, or Manitoba. It is open to residents in other provinces who are active Costco members. Eligibility also depends on individual insurer criteria arranged through Inova. If you live in an eligible province, you can get a quote and purchase insurance online or by phone. Membership must be maintained to access preferred rates.
What coverage options are available through Costco car insurance?
Coverage is customized for each member using Inova’s panel of top Canadian insurers, ranging from mandatory liability and accident benefits to optional collision, comprehensive, and specialized add-ons. You can also insure recreational vehicles, motorcycles, boats, and cottages. Final options and endorsements depend on the insurer chosen for your policy. You can discuss details with your broker to tailor coverage to your needs.
Can I manage my Costco car insurance policy and claims online?
Yes, in most provinces you can use the myInova online portal to manage quotes, policy documents, payments, and initiate claims. However, the online portal is not currently available in Quebec. Support by phone is always available as an alternative. Full digital management makes it easy to access your documents and follow up on your claims at any time.
What makes Costco car insurance different from traditional insurance?
Costco car insurance uses Inova as a broker to shop among multiple top insurers for the best fit and price for members. Members often benefit from preferred rates and potentially exclusive savings, especially Executive Members. The program emphasizes digital convenience, quick quoting, and ongoing broker support. This approach offers more flexibility and tailored service than dealing with only one insurance company.
