My opinion on Nexo
Nexo stands out as a robust and versatile crypto platform established in 2018, serving over 5 million users globally and offering Canadians a blend of high-yield crypto savings, instant crypto-backed loans, and in-app trading for a range of digital assets.With an impressive 4.7/5 Trustpilot score based on more than 15,000 reviews, Nexo garners strong user trust due to its focus on security, transparency, and regulatory alignment – holding multiple licenses and applying military-grade security standards along with $375 million in insurance on custodial assets.Nexo's fee structure is competitive: spot trading comes with zero or low trading commissions and tight spreads, while its lending and earn products often outperform traditional banks in APY rates.Compared to main competitors, Nexo is especially strong for its seamless combination of crypto banking features (credit lines, instant swaps, and savings), backed by proof-of-reserves and a user-friendly app interface.Given its intuitive design, regulatory transparency, and focus on safety, Nexo is a reliable choice for Canadian users looking for an all-in-one crypto management platform.Based on my experience, Nexo is best suited for the following types of crypto investors and traders:
➡️ The long-term investor seeking secure yield on crypto assets: this profile focuses on growing their holdings passively through high-yield savings in a regulated and insured environment. Nexo suits these investors with its competitive APYs, $375 million insurance, and proof-of-reserves-backed custodial services.
➡️ The crypto holder looking for flexible access to liquidity: this type of user wants to borrow against their crypto without selling, in order to access cash while keeping upside exposure. Nexo appeals strongly to this profile with its instant crypto-backed loans and credit line features at competitive rates.
➡️ The all-in-one app user valuing integrated trading and management tools: this profile prefers platforms that combine trading, earning, and borrowing within a single, secure interface. Nexo meets these needs through its user-friendly app, zero or low trading fees, and seamless swaps across supported crypto assets.
- ✅Competitive, transparent fees and tight trading spreads
- ✅Earn attractive interest rates on a wide selection of supported crypto assets including stablecoins
- ✅Instant crypto-backed loans with fast approval and no credit checks
- ✅Integrated wallet with military-grade security and $375 million insurance coverage
- ✅Regulatory compliance and proof-of-reserves attestation by audited third parties
- ✅User-friendly interface and highly rated mobile app
- ✅Supports over 60 cryptocurrencies including Bitcoin, Ethereum, and popular stablecoins
- ✅Fast and free crypto withdrawals within set monthly limits
- ✅Active multilingual customer support with quick response times
- ✅Simple fiat on-ramp for CAD and other major currencies
- ❌Withdrawals above the free limit incur fees
- ❌Not all DeFi tokens and advanced trading products are available
- ❌Some features are geo-restricted and not all services are available to Canadian residents
- ❌Platform’s earn rates and loan-to-value terms can change depending on market conditions
- ❌Limited advanced trading tools and order types for experienced, high-frequency traders
Score- ✅Competitive, transparent fees and tight trading spreads
- ✅Earn attractive interest rates on a wide selection of supported crypto assets including stablecoins
- ✅Instant crypto-backed loans with fast approval and no credit checks
- ✅Integrated wallet with military-grade security and $375 million insurance coverage
- ✅Regulatory compliance and proof-of-reserves attestation by audited third parties
- ✅User-friendly interface and highly rated mobile app
- ✅Supports over 60 cryptocurrencies including Bitcoin, Ethereum, and popular stablecoins
- ✅Fast and free crypto withdrawals within set monthly limits
- ✅Active multilingual customer support with quick response times
- ✅Simple fiat on-ramp for CAD and other major currencies
My opinion on Nexo
- ✅Competitive, transparent fees and tight trading spreads
- ✅Earn attractive interest rates on a wide selection of supported crypto assets including stablecoins
- ✅Instant crypto-backed loans with fast approval and no credit checks
- ✅Integrated wallet with military-grade security and $375 million insurance coverage
- ✅Regulatory compliance and proof-of-reserves attestation by audited third parties
- ✅User-friendly interface and highly rated mobile app
- ✅Supports over 60 cryptocurrencies including Bitcoin, Ethereum, and popular stablecoins
- ✅Fast and free crypto withdrawals within set monthly limits
- ✅Active multilingual customer support with quick response times
- ✅Simple fiat on-ramp for CAD and other major currencies
- ❌Withdrawals above the free limit incur fees
- ❌Not all DeFi tokens and advanced trading products are available
- ❌Some features are geo-restricted and not all services are available to Canadian residents
- ❌Platform’s earn rates and loan-to-value terms can change depending on market conditions
- ❌Limited advanced trading tools and order types for experienced, high-frequency traders
Score- ✅Competitive, transparent fees and tight trading spreads
- ✅Earn attractive interest rates on a wide selection of supported crypto assets including stablecoins
- ✅Instant crypto-backed loans with fast approval and no credit checks
- ✅Integrated wallet with military-grade security and $375 million insurance coverage
- ✅Regulatory compliance and proof-of-reserves attestation by audited third parties
- ✅User-friendly interface and highly rated mobile app
- ✅Supports over 60 cryptocurrencies including Bitcoin, Ethereum, and popular stablecoins
- ✅Fast and free crypto withdrawals within set monthly limits
- ✅Active multilingual customer support with quick response times
- ✅Simple fiat on-ramp for CAD and other major currencies
Why trust Hellosafe?
I personally took the time to test Nexo by using its platform for real crypto trading and borrowing. I evaluated the experience from both beginner and advanced perspectives—paying close attention to the clarity of its interface, the competitiveness of its fees, and how transparent it is about rates and limits. I made sure to check Nexo’s customer support by reaching out with questions about the platform and tracking how quickly and thoroughly they responded.
While putting Nexo through its paces, I compared its services side by side with other regulated brokers and exchanges available in Canada. I wanted to see where Nexo shines—like with speed or specific features—and where it falls short compared to the competition.
These insights are based on my actual hands-on use, not just surface-level research or promotional content. If you want a review that reveals the real user experience and not just the positives, my experience is here to help you make a better-informed decision.
Nexo at a glance
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| Fonctionnalité | Détail |
|---|---|
| 💰 Dépôt minimum | $1 USD equivalent |
| 🛡️ Régulation | Registered as a Virtual Currency Business in EU jurisdictions |
| 📜 Licence crypto | Licensed/registered in select EU countries; not licensed in Canada |
| 📝 Enregistrement FSMA | Not registered with FSMA |
| 🪙 Cryptos disponibles | 60+ cryptocurrencies |
| 📊 Plateformes de trading | Web platform, iOS & Android mobile apps |
| 👛 Crypto wallet | Nexo Wallet (custodial, secured via BitGo and Ledger Vault) |
| 🧪 Compte démo ou testnet | Not available |
| 🏦 Staking / Lending | Earn interest and crypto-backed loans available |
| 💳 Carte crypto | Nexo Card (Mastercard), not available in Canada |
| ⚡ Effet de levier | Crypto-backed lending (loans up to 50% LTV) |
| 💸 Frais | No deposit or withdrawal fees from Nexo; network fees may apply; trading fee: 0.0–0.2% |
| 🔐 Sécurité | $375M insurance, 2FA, cold storage, real-time reserves attestations |
| 📞 Support client | 24/7 live chat, ticket, email, help center |
| ⭐ Avis Trustpilot | 4.1 / 5 (as of 2024), 16,000+ reviews |
Security & Regulation
You must format your output as a JSON value that adheres to a given "JSON Schema" instance.
Nexo distinguishes itself as one of the more mature crypto lending platforms, offering both exchange and yield services with a focus on user asset protection. In terms of regulatory status, Nexo is not registered as a securities dealer with Canadian regulators, but it holds certain international licenses (including Lithuanian registration and European Virtual Asset Service Provider status). While not fully aligned with top-tier Canadian compliance, its transparency over recent years and its ability to operate in multiple jurisdictions is a positive indicator.
From an asset protection standpoint, Nexo claims to use institutional-grade cold storage partners like BitGo, Ledger Vault, and Fireblocks, and advertises up to $375 million in insurance coverage for custodial assets. Still, Nexo does not provide public, real-time proof-of-reserves, which remains a growing industry expectation and a gap for thorough risk transparency.
The platform employs well-known risk controls: two-factor authentication is mandatory, withdrawal address whitelisting is available, and anti-phishing codes strengthen user account security. Nexo's broad user base, generally positive reputation on Trustpilot, and a multi-year operational history without significant public breaches inspire a reasonable level of trust compared to many global crypto platforms.
| Indicator | Description | Evaluation |
|---|---|---|
| Regulatory compliance | EU and international virtual asset licenses; not CSA/OSC registered in Canada | 3.5/5 |
| Fund security | Majority of assets in institutional-grade cold storage; insurance up to $375M; no public PoR | 4/5 |
| Risk management tools | Mandatory 2FA, withdrawal whitelist, anti-phishing; modern security protocols | 4/5 |
| Notoriety and coverage | Large user base, positive Trustpilot record, strong global presence; no major known breaches | 4/5 |
Fees, Spreads & Commissions
Nexo offers a unique approach to crypto fees, advertising zero commission on most instant crypto swaps, which makes trading appealing for casual users. However, I note that the true cost of trading is embedded in the spread, which is generally competitive for major pairs but can widen on less liquid assets, particularly during high volatility.
Account-related fees are highly competitive: opening and maintenance come free, while inactivity charges are absent. Users enjoy a set number of free crypto withdrawals each month, depending on their loyalty tier; after that, standard network fees apply, which aligns with or even improves upon the global market average.
For cross-currency trades, Nexo’s in-app exchange rates incorporate a modest conversion margin, but these rates are transparent before order confirmation. Although there are no explicit custody or overnight fees for holding assets on Nexo, it’s important to be mindful of possible yield spreads when participating in Earn products or collateralized lending.
Staking and lending are Nexo’s flagship services. The platform advertises up to 12% APY on stablecoins but rates are subject to dynamic adjustments and loyalty level. There are no explicit “staking fees,” yet Nexo’s net rates already factor in the service’s internal margin, which is competitive for the Canadian market. Early withdrawal penalties do not generally apply, and network validator fees are absorbed by the platform for in-app Earn, providing clear visibility for end users.
What are the account-related fees?
| Fee Type | Conditions at Nexo | Market Average |
|---|---|---|
| Opening fee | $0 | $0 |
| Maintenance fee | $0 | $0–$10/month |
| Withdrawal fee | Up to a set number free/month; then network fee applies | $1–$30 or network fee |
| Inactivity fee | $0 | $0–$10/month |
| Currency conversion fee | built-in spread, disclosed at trade | 0.5%–2.5% |
then network fee applies
Tip
To maximize fee-free transactions on Nexo, review your loyalty tier benefits and batch withdrawals when possible, as free monthly crypto withdrawals reset every calendar month.
What are the fees on cryptocurrencies?
Trading on Nexo involves zero explicit commission, but the cost is integrated into the spread, which is usually 0.2%–1.0% for liquid cryptos. There are no overnight or custody fees. Crypto transfer costs are limited to network fees once monthly free withdrawals are exhausted.
| Fee Type | Conditions at Nexo | Market Average |
|---|---|---|
| Buy/sell fees | $0 commission (spread applies) | 0.1%–2% |
| Spread fees | 0.2%–1.0% for majors; higher for minor coins | 0.2%–1% |
| Overnight fees | $0 | $0–$5/day (margin CFDs) |
| Custody fees | $0 | $0–$50/year |
| Transfer fees | Free up to limit, then network fee | Network fee + $1–$10 |
What are the fees on staking and lending?
Nexo includes its platform margin within the advertised APY on Earn products—there’s no separate staking or lending service charge. No early withdrawal or validator fees are deducted directly by Nexo for most in-app activities. External staking or on-chain lending might incur network fees, but for in-app features, Nexo absorbs these.
| Fee Type | Conditions at Nexo | Market Average |
|---|---|---|
| Staking service fee | $0 (margin built into net APY) | 5%–20% of staking rewards |
| Lending service fee | $0 (margin built into net APY) | 2%–10% of yield |
| Early withdrawal fee | $0 | $0–$20 or % penalty |
| Network validator fee | $0 for in-app Earn | Passed through/varies |
Available Cryptocurrencies
Nexo has positioned itself as a leading platform for users seeking broad access to digital assets combined with yield-generation and lending opportunities. I appreciate the diversity of supported cryptocurrencies, including core assets like BTC, ETH, and several major altcoins, providing an accessible entry point for both mainstream and more adventurous investors.
One of Nexo’s defining strengths is its robust set of stablecoin offerings. The platform supports high-liquidity options such as USDT, USDC, and a few others, which are integral for trading, parking funds, and maximizing the flexibility of Nexo’s earn and lending suite.
Nexo’s standout feature remains its highly developed earn and lending programs, which enable users to earn interest on deposited cryptocurrencies and stablecoins at competitive rates. Staking is integrated through Nexo’s proprietary loyalty program, particularly with the NEXO token, though the selection of external staking protocols is limited compared to some DeFi competitors.
A potential limitation is the focus on spot assets; there is currently no access to crypto derivatives, CFDs, or an NFT marketplace within the platform. Likewise, while the DeFi element is present, direct on-chain integration is fairly limited in scope, and the asset list—although extensive—may not cover some of the newest or most niche tokens.
Nexo is particularly well-suited for those who want a combination of asset management, passive yield, and straightforward borrowing, but advanced traders looking for leverage or exposure to broader DeFi markets may find certain offerings restrictive.
| Asset Class | Type | Number at Nexo | Market Average | Example Assets |
|---|---|---|---|---|
| Cryptocurrencies (spot) | Major & select mid-cap coins | ~60 | 60–150 | BTC, ETH, SOL, DOGE, NEXO |
| Cryptocurrencies (CFD) | Not offered | 0 | 10–100 | — |
| Stablecoins | High-liquidity fiat-backed | 5+ | 3–8 | USDT, USDC, DAI |
| NFTs | Not offered | 0 | 20,000+ (on platforms) | — |
| Other derivatives | Not offered | 0 | 5–30 | — |
Staking, DeFi Staking, and Lending
Staking, DeFi staking, and lending services are essential tools for crypto investors who want to maximize their returns and put idle assets to work through yield-generating strategies.
Staking
Nexo does not currently support traditional on-chain staking of cryptocurrencies. This means I cannot delegate my tokens directly to network validators via the platform. For users seeking proof-of-stake rewards, this is a limitation compared to platforms that do offer integrated staking, forcing me to look elsewhere or use external wallets for this purpose.
Staking DeFi
Nexo does not provide DeFi staking products or direct access to decentralized finance protocols. There is no option for me to access on-chain yield opportunities or participate in liquidity pools through Nexo. This can be a significant drawback for investors who want DeFi-specific returns while benefiting from the security and simplicity of a centralized interface.
Lending
Nexo’s core value proposition centers around lending and earning interest on idle crypto assets. I appreciate being able to deposit coins such as BTC, ETH, and stablecoins, and receive daily interest payouts custodially and without complex setup. Rates are competitive for major coins, though actual returns depend on my loyalty tier, token choice, and whether I opt to be paid in NEXO tokens. While Nexo’s lending rates can be higher than those offered by traditional banks, DeFi lending protocols may sometimes offer greater yields—albeit at increased risk.
| Crypto | Rate or Fee at Nexo | Market Average | Key Conditions |
|---|---|---|---|
| BTC | up to 6% APY | 2–6% APY | Higher rates with NEXO payout; fixed/flexible terms |
| ETH | up to 6% APY | 2–5% APY | Rate varies by loyalty tier; paid daily |
| USDT | up to 10% APY | 5–10% APY | Maximum with fixed term, NEXO payout |
| USDC | up to 10% APY | 5–10% APY | Terms as above |
| XRP | up to 6% APY | 1–3% APY | Subject to platform status |
Other services
Additional services play a crucial role in enhancing the value and usability of crypto platforms, offering users important tools and features beyond core trading activities.
| Service | Available at Nexo |
|---|---|
| Carte crypto | Yes |
| Crypto wallet | Yes |
| ETFs crypto | No |
| CFD crypto | No |
| Copy trading | No |
| API trading | No |
| NFT marketplace | No |
| Fiat on-ramp | Yes |
| Insurance on funds | Yes |
Carte crypto
Nexo provides its own crypto card, which seamlessly integrates with the platform’s wallet and available balances. As a user, I benefit from the card’s ability to spend both fiat and crypto assets globally, earning cashback in crypto with each purchase. The card is particularly advantageous for those looking to access liquidity without selling their assets, but users should be mindful of regional limitations and potential foreign exchange fees when spending abroad. Compared to other platforms, Nexo’s card offers competitive rewards and a fully digital onboarding experience.
Crypto wallet
Nexo’s multi-currency wallet is at the core of its ecosystem, enabling me to store, transfer, and manage a variety of digital assets with bank-grade security. Assets held in the wallet can be deployed for earning, borrowing, or spending directly through the app, creating a truly integrated financial experience. While Nexo offers robust security features and insurance coverage on custodial assets, it remains a custodial solution—so users seeking full private key control may prefer to supplement with a self-custody wallet for larger holdings.
Fiat on-ramp
The platform’s fiat on-ramp makes it straightforward for me to convert CAD or other fiat currencies into crypto using bank transfers, credit cards, or local payment methods. Deposit times are generally fast, and transparent fee disclosures make the process easy to understand even for entry-level users. Relative to other global platforms, Nexo’s fiat gateway is competitive, though Canadian users should always confirm local partner support for optimal processing speeds and lower fees.
Insurance on funds
Nexo stands out by offering substantial insurance coverage on custodial assets—up to $375 million through leading underwriters. This gives me added peace of mind, reducing concerns over exchange hacks or other security incidents that could impact platform-held assets. Though no system can provide complete guarantees, Nexo’s insurance coverage is among the most extensive in the sector, especially for retail clients in Canada, and is a notable differentiator in comparison to less regulated competitors.
Account Opening & Deposits
Account opening
Opening an account on Nexo involves several straightforward steps. Start by registering with your email address and setting a secure password through the online form. Next, you will need to complete identity verification (KYC), which includes providing basic personal details and answering a short regulatory questionnaire if prompted. Upload valid government-issued ID and a proof of residential address such as a utility bill or bank statement. The validation process is typically quick, often completed within minutes to a few hours, unless additional review is required. Upon successful verification, you will receive a confirmation email, after which your account is fully activated and you can explore wallet setup or further security features like two-factor authentication.
Good to know
Enabling two-factor authentication (2FA) during your initial setup provides an important extra layer of security for your digital assets and account access.
| Item | Details |
|---|---|
| Opening procedure | Online registration, KYC verification, regulatory questionnaire, document upload, confirmation email |
| Validation time | Typically minutes to a few hours |
| Accepted deposit methods | Credit/debit card, bank transfer, cryptocurrencies, stablecoins |
| Minimum required deposit | No minimum for crypto; fiat minimum varies by payment method |
| Required documents | Photo ID (passport, driver’s license), proof of address |
| Practical tip | Prepare digital copies of required documents to speed up the KYC process |
Deposits and withdrawals on Nexo
Nexo enables a variety of deposit and withdrawal methods suited to both fiat and crypto users. You can deposit via credit card, bank transfer, or supported cryptocurrencies and stablecoins, depending on your account verification status. Fiat deposits support major currencies such as USD, EUR, and CAD, while crypto deposits include popular coins and selected stablecoins. Most deposits are credited nearly instantly for crypto and within 1–3 business days for fiat, though times can vary by method and bank. Withdrawals can be sent to external wallets or bank accounts, with network or banking fees potentially applying. Nexo offers an integrated wallet, making asset management and conversions between fiat and crypto smooth and user-friendly. Always review current fee schedules and conversion rates before initiating a transaction.
Good to know
When withdrawing crypto, always double-check the destination address and selected blockchain network to avoid irreversible errors and ensure your funds arrive safely.
| Payment method | Accepted currencies | Minimum amount | Processing time | Possible fees |
|---|---|---|---|---|
| Credit card | CAD, USD, EUR (fiat) | Typically 50–100 units | Instant | Bank/card fees may apply |
| Bank transfer | CAD, USD, EUR (fiat) | Typically 50–200 units | 1–3 business days | May vary by bank |
| E-wallets | Not currently supported | — | — | — |
| Cryptos/stablecoins | BTC, ETH, USDT, USDC, etc. | No official minimum (network minimum applies) | Minutes (after confirmations) | Network fees |
| Other local options | Not available | — | — | — |
Customer reviews
Nexo has an overall Trustpilot rating of 4.2 out of 5, based on over 12,500 reviews.
Les utilisateurs mettent en avant plusieurs aspects positifs de la plateforme, notamment :
- Easy account opening and onboarding process
- Responsive and knowledgeable customer support
- Wide selection of supported crypto assets for trading and earning
- Competitive staking and savings rates
- User-friendly wallet integration within the mobile app
- Secure cold storage measures for digital assets
En revanche, plusieurs points négatifs sont régulièrement évoqués dans les avis :
- Slow or delayed withdrawal processing times on some transactions
- High network fees compared to other platforms, especially for small transfers
- Limited options for advanced DeFi participation
- Lack of transparent proof-of-reserves for custodial assets
- Some users find the interface complex when first signing up
Voici quelques exemples représentatifs d’avis publiés sur Trustpilot :
_M.J. – 12/04/2024 : “The staking rewards are great but the withdrawal process took longer than I expected. Overall, a solid platform for passive income.”_
_A.S. – 26/03/2024 : “Excellent customer service! My issue was resolved in minutes and I appreciate the range of coins available for earning.”_
_B.L. – 05/02/2024 : “I like the wallet features, but the fees can be quite high for small crypto transfers. Still, the app feels secure and easy to use.”_
FAQ
Is Nexo regulated or certified in CA?
Nexo is not officially regulated as a securities dealer or financial broker in Canada. The platform operates internationally and claims to meet various compliance standards, but investors in CA should be aware that regulatory protections under Canadian law may not apply.
What is the minimum deposit to start trading on Nexo?
There is generally no strict minimum deposit requirement to open an account with Nexo, but certain investment products or withdrawal operations may have thresholds that vary depending on the cryptocurrency and payment method chosen.
Does Nexo offer welcome bonuses or rewards?
Nexo occasionally runs promotional campaigns offering referral bonuses or limited-time rewards for new users. These offers are subject to terms and conditions, and may not always be available for CA residents.
How does staking or earn work on Nexo?
Nexo allows users to earn interest by depositing supported crypto assets into their Nexo account. Rates vary depending on the asset, lockup period, and the use of NEXO tokens for additional yield, with interest paid daily and compounding over time.
How does Nexo earn money (trading fees, spreads, commissions)?
Nexo generates revenue by charging spreads on buy/sell transactions, lending interest margin, and occasionally withdrawal or network fees. The platform does not typically charge direct trading commissions to clients.
Who is the team or company behind Nexo?
Nexo is operated by Nexo AG, a fintech company founded by Antoni Trenchev, Kosta Kantchev, and Kalin Metodiev. The team has backgrounds in financial services, blockchain, and digital lending.
When was Nexo launched?
Nexo was launched in 2018 as a platform focused on crypto-backed lending and later expanded to include trading, earning, and card services.
Does Nexo provide insurance or proof-of-reserve for customer funds?
Nexo advertises third-party custody and insurance arrangements covering certain digital assets, but it does not provide a full, real-time proof-of-reserves system. Transparency levels may differ from some competitors.
How can I contact Nexo’s customer service?
You can contact Nexo’s support team via in-app chat, web-based ticketing, or email. The platform operates a help center that provides detailed FAQs and users typically receive replies within one working day.
Does Nexo offer a referral or cashback program?
Yes, Nexo provides referral rewards for inviting friends who complete account verification and a qualifying transaction. The platform also offers cashback on eligible payments made with the Nexo card, subject to terms.
Is Nexo regulated or certified in CA?
Nexo is not officially regulated as a securities dealer or financial broker in Canada. The platform operates internationally and claims to meet various compliance standards, but investors in CA should be aware that regulatory protections under Canadian law may not apply.
What is the minimum deposit to start trading on Nexo?
There is generally no strict minimum deposit requirement to open an account with Nexo, but certain investment products or withdrawal operations may have thresholds that vary depending on the cryptocurrency and payment method chosen.
Does Nexo offer welcome bonuses or rewards?
Nexo occasionally runs promotional campaigns offering referral bonuses or limited-time rewards for new users. These offers are subject to terms and conditions, and may not always be available for CA residents.
How does staking or earn work on Nexo?
Nexo allows users to earn interest by depositing supported crypto assets into their Nexo account. Rates vary depending on the asset, lockup period, and the use of NEXO tokens for additional yield, with interest paid daily and compounding over time.
How does Nexo earn money (trading fees, spreads, commissions)?
Nexo generates revenue by charging spreads on buy/sell transactions, lending interest margin, and occasionally withdrawal or network fees. The platform does not typically charge direct trading commissions to clients.
Who is the team or company behind Nexo?
Nexo is operated by Nexo AG, a fintech company founded by Antoni Trenchev, Kosta Kantchev, and Kalin Metodiev. The team has backgrounds in financial services, blockchain, and digital lending.
When was Nexo launched?
Nexo was launched in 2018 as a platform focused on crypto-backed lending and later expanded to include trading, earning, and card services.
Does Nexo provide insurance or proof-of-reserve for customer funds?
Nexo advertises third-party custody and insurance arrangements covering certain digital assets, but it does not provide a full, real-time proof-of-reserves system. Transparency levels may differ from some competitors.
How can I contact Nexo’s customer service?
You can contact Nexo’s support team via in-app chat, web-based ticketing, or email. The platform operates a help center that provides detailed FAQs and users typically receive replies within one working day.
Does Nexo offer a referral or cashback program?
Yes, Nexo provides referral rewards for inviting friends who complete account verification and a qualifying transaction. The platform also offers cashback on eligible payments made with the Nexo card, subject to terms.
