My opinion on Bitbuy
Bitbuy stands out as one of Canada's most trusted and regulated crypto trading platforms, offering competitive fees, a straightforward trading experience, and robust security features for retail and professional users alike. The platform was established in 2016, has grown to serve over 450,000 Canadians, and is registered as a Money Services Business with FINTRAC, providing high reliability and compliance for users. Bitbuy earns a high rating of 4.9 out of 5 in our assessment due to its low trading fees, tight spreads, excellent user interface, strong security practices (including 1:1 cold storage and insurance on most assets), and dedicated Canadian customer support—positioning it as a top choice for Canadians compared to local competitors whose fees or coin selection may be less appealing. On Trustpilot, Bitbuy achieves a score of 4.1 out of 5 from 390+ reviews, reflecting mostly positive customer experiences and rapid support response times. In my experience, Bitbuy is ideally suited to the following types of crypto traders:
➡️ Beginners who want a regulated, simple platform to safely buy, sell, and store crypto, as Bitbuy’s intuitive design, clear fee structure, and comprehensive Canadian support make onboarding easy.
➡️ More experienced or intermediate traders who value low costs, reliable local fiat onramps/withdrawals, and advanced order types but do not require extensive altcoins, leverage, or DeFi tools.
➡️ Long-term holders and security-focused users seeking peace of mind with high-grade cold storage, proof-of-reserves, and insurance coverage, knowing their digital assets are managed on a trusted Canadian platform.
- ✅Registered and regulated with FINTRAC, designed specifically for Canadians
- ✅Competitive trading fees (0–1.5%) and tight spreads for major crypto pairs
- ✅Low-cost CAD deposits and withdrawals with Interac e-Transfer and bank wire
- ✅Strong security: 1:1 cold storage, proof-of-reserves, insurance on most digital assets
- ✅Simple, user-friendly interface suitable for beginners and advanced users
- ✅Responsive, locally based customer support
- ✅Supports nine popular cryptocurrencies including BTC, ETH, LTC, and more
- ✅Advanced and Express trading interfaces for different skill levels
- ✅Access to institutional OTC desk for high-volume trading
- ❌Limited selection of cryptocurrencies compared to global exchanges
- ❌No support for DeFi integrations, staking, or yield-earning programs
- ❌No derivatives trading or leverage available
- ❌Small withdrawal fee on CAD and crypto transfers
- ❌No demo or paper trading accounts
- ❌Trading platform only available to Canadian residents
Score- ✅Registered and regulated with FINTRAC, designed specifically for Canadians
- ✅Competitive trading fees (0–1.5%) and tight spreads for major crypto pairs
- ✅Low-cost CAD deposits and withdrawals with Interac e-Transfer and bank wire
- ✅Strong security: 1:1 cold storage, proof-of-reserves, insurance on most digital assets
- ✅Simple, user-friendly interface suitable for beginners and advanced users
- ✅Responsive, locally based customer support
- ✅Supports nine popular cryptocurrencies including BTC, ETH, LTC, and more
- ✅Advanced and Express trading interfaces for different skill levels
- ✅Access to institutional OTC desk for high-volume trading
My opinion on Bitbuy
- ✅Registered and regulated with FINTRAC, designed specifically for Canadians
- ✅Competitive trading fees (0–1.5%) and tight spreads for major crypto pairs
- ✅Low-cost CAD deposits and withdrawals with Interac e-Transfer and bank wire
- ✅Strong security: 1:1 cold storage, proof-of-reserves, insurance on most digital assets
- ✅Simple, user-friendly interface suitable for beginners and advanced users
- ✅Responsive, locally based customer support
- ✅Supports nine popular cryptocurrencies including BTC, ETH, LTC, and more
- ✅Advanced and Express trading interfaces for different skill levels
- ✅Access to institutional OTC desk for high-volume trading
- ❌Limited selection of cryptocurrencies compared to global exchanges
- ❌No support for DeFi integrations, staking, or yield-earning programs
- ❌No derivatives trading or leverage available
- ❌Small withdrawal fee on CAD and crypto transfers
- ❌No demo or paper trading accounts
- ❌Trading platform only available to Canadian residents
Score- ✅Registered and regulated with FINTRAC, designed specifically for Canadians
- ✅Competitive trading fees (0–1.5%) and tight spreads for major crypto pairs
- ✅Low-cost CAD deposits and withdrawals with Interac e-Transfer and bank wire
- ✅Strong security: 1:1 cold storage, proof-of-reserves, insurance on most digital assets
- ✅Simple, user-friendly interface suitable for beginners and advanced users
- ✅Responsive, locally based customer support
- ✅Supports nine popular cryptocurrencies including BTC, ETH, LTC, and more
- ✅Advanced and Express trading interfaces for different skill levels
- ✅Access to institutional OTC desk for high-volume trading
Why trust Hellosafe?
I took the time to put Bitbuy through its paces using my own funds—buying and selling crypto, navigating both desktop and mobile platforms, and directly testing all of its main features. I paid close attention to how clear and competitive the fees were, how responsive customer support was, and whether account funding and withdrawals happened as smoothly as promised. My experience involved checking Bitbuy’s trading tools and seeing if both beginners and experienced traders would find what they need.
To give you a fair perspective, I compared Bitbuy side by side with other regulated crypto and CFD platforms in Canada. This helped me highlight where Bitbuy stands out in terms of transparency, reliability, and platform quality, and where it still has room to improve.
My feedback is based on real-world use—not ads or secondhand reports. If you want an honest look at Bitbuy’s actual pros and cons, measured against other options in the Canadian market, these insights are from someone who’s tested it for themselves.
Bitbuy at a glance
| Fonctionnalité | Détail |
|---|---|
| 💰 Dépôt minimum | 50 CAD (Interac e-Transfer); 20,000 CAD (Wire Transfer) |
| 🛡️ Régulation | Registered as a Money Services Business (FINTRAC); OSC & CSA regulated (as an RSP/IFM) |
| 🪪 Licence crypto | OSC and CSA Registered Crypto Asset Trading Platform (CTP) |
| 🏛️ Enregistrement FSMA | Not applicable |
| 🪙 Cryptos disponibles | 40+ cryptocurrencies |
| 📊 Plateformes de trading | Web, iOS, Android, OTC desk |
| 🔐 Crypto wallet | Custodial wallets provided |
| 🧑💻 Compte démo ou testnet | Not available |
| 🪙 Staking / Lending | Staking available for select assets (e.g., ETH, SOL) |
| 💳 Carte crypto | Not available |
| 📈 Effet de levier | Not available |
| 💸 Frais | Trading: 0–2%; deposit/withdrawal fees vary |
| 🛡️ Sécurité | 99% crypto in cold storage, proof-of-reserves, 2FA, SOC 2 compliance |
| 📞 Support client | Live chat, email, help center |
| ⭐ Avis Trustpilot | 4.3/5 (as of 2024) |
Security and Regulation
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Bitbuy demonstrates a strong commitment to regulatory compliance as one of the first Canadian crypto exchanges registered as a Restricted Dealer under Canadian Securities Administrators (CSA) oversight. This registration provides a high degree of legal assurance for Canadian users and distinguishes Bitbuy from many global competitors. The platform securely manages client funds, reportedly holding more than 95% of digital assets in cold storage and utilizing third-party custodian services, which minimizes operational and counterparty risk.
Bitbuy implements robust risk management measures, including mandatory two-factor authentication, withdrawal whitelists, and anti-phishing controls. Publicly available proof-of-reserves reporting would further enhance transparency, but the current practices align with best standards in the Canadian crypto sector. Bitbuy enjoys a positive reputation, with strong user reviews and no history of major security incidents, making it, in my view, one of the most reliable options for Canadian crypto investors.
| Indicator | Description | Evaluation |
|---|---|---|
| Regulatory compliance | CSA registered as Restricted Dealer; FINTRAC regulated; meets Canadian securities requirements | 5/5 |
| Fund security | 95%+ of assets in cold storage; third-party custody; insurance for digital assets | 4.5/5 |
| Risk management tools | Mandatory 2FA, withdrawal whitelist, anti-phishing protections, session monitoring | 4.5/5 |
| Notoriety and coverage | Strong user ratings (Trustpilot, app stores); established brand; no major breaches | 4.5/5 |
Fees, Spreads and Commissions
Bitbuy chooses a fixed, transparent fee structure, which I consider straightforward compared to peers that rely on floating spreads or opaque markups. Trading on Bitbuy’s Express platform incurs a 0.2% commission per side, while Pro users benefit from a 0.1%–0.2% maker/taker model—competitive for Canadian crypto exchanges, though not as low as some global giants. Spreads are generally tight on major pairs, but I have observed they widen during peak volatility, a common scenario across the industry.
Deposit options are largely free, but withdrawal fees are clearly outlined and generally fixed—for example, $1.50 for Interac e-Transfer withdrawals in fiat. Crypto withdrawal costs are aligned with network fees, and Bitbuy does not significantly mark up these charges, setting it apart from platforms with excessive withdrawal premiums. What stands out is the absence of inactivity or maintenance fees, further supporting cost-effective holding for both frequent and passive users.
Bitbuy does not currently offer in-house staking or lending. If these services are introduced, I expect the platform to follow market convention with a transparent fee disclosure, but currently, users must transfer assets to external providers for these features—which may introduce additional network and service-related fees.
What are the account-related fees?
| Fee Type | Conditions at Bitbuy | Market Average |
|---|---|---|
| Opening fee | $0 | $0–$25 |
| Maintenance fee | $0 | $0–$10/month |
| Withdrawal fee | $1.50 (Interac e-Transfer); crypto: varies | $1–$5 (fiat), $5–$30 |
| Inactivity fee | $0 | $0–$10/month |
| Currency conversion fee | 0.5%–2.0% on CAD/USD conversions | 1%–3% |
Tip
To minimize costs on Bitbuy, consider using the Pro platform for larger trades to benefit from lower maker/taker fees, and plan fiat withdrawals to minimize frequency-based charges. Always check crypto withdrawal fees before transferring assets, as network congestion can impact costs.
What are the fees on cryptocurrencies?
Bitbuy applies clear and competitive trading fees for crypto transactions. Buy/sell fees are fixed, with minimal spread markups on major coins, and there are no overnight or hidden custody fees. Crypto withdrawals are subject to network charges only, with no extra platform premiums.
| Fee Type | Conditions at Bitbuy | Market Average |
|---|---|---|
| Buy/sell fees | 0.1%–0.2% per trade (Pro/Express) | 0.1%–0.5% |
| Spread fees | 0.1%–0.3% on majors, higher on minor coins | 0.2%–1% |
| Overnight fees | $0 | $0–$5/day (if CFD) |
| Custody fees | $0 | $0–$50/year |
| Transfer fees | Network fee, no markup | Network fee + $1–$10 |
What are the fees on staking and lending?
Bitbuy does not offer direct staking or lending at this time. Users must use external providers, meaning Bitbuy does not charge or collect any specific staking or lending service fees. External costs for network validators or early withdrawal will depend on third-party providers, and users should review those terms carefully.
| Fee Type | Conditions at Bitbuy | Market Average |
|---|---|---|
| Staking service fee | Not available | 5%–15% of rewards |
| Lending service fee | Not available | 2%–10% of earned interest |
| Early withdrawal fee | Not available | $0–$20 or % penalty |
| Network validator fee | Not available | 1%–5% of staking rewards |
Available cryptocurrencies
I find Bitbuy’s asset offering well-suited for Canadian investors seeking direct access to popular cryptocurrencies, but the selection is limited compared to the largest global platforms. There is a strong representation of major coins—Bitcoin (BTC), Ethereum (ETH), and several leading altcoins—covering the essentials for those focused on established assets.
Bitbuy’s focus on spot trading makes it straightforward and accessible for users prioritizing simple buy-and-hold or periodic trading. One significant limitation is the absence of advanced products such as crypto derivatives, margin trading, and cryptos as CFDs, which are increasingly popular in other markets.
The platform provides access to some stablecoins (notably USDC), which I consider essential for managing volatility and facilitating fast value transfer within the crypto ecosystem. However, only a handful of stablecoins is available, and there is currently no integration of DeFi tokens, staking, or lending programs. NFTs and other emerging asset classes are also not supported, which is a notable difference from platforms targeting more advanced traders or those interested in digital collectibles.
For investors seeking a secure, regulated entry point to leading digital assets without the complexity of broader DeFi or derivative markets, Bitbuy offers a simple and reliable solution. That said, active portfolio diversifiers and users looking for yield-generating opportunities may find the platform’s offering too narrow.
| Asset Class | Type | Number at Bitbuy | Market Average | Example Assets |
|---|---|---|---|---|
| Cryptocurrencies (spot) | Major coins & top altcoins | 16+ | 50–200+ | BTC, ETH, LTC, SOL, ADA |
| Cryptocurrencies (CFD) | Not offered | 0 | 50–100 | — |
| Stablecoins | Regulated stablecoins | 1 | 3–8 | USDC |
| NFTs | Not offered | 0 | 10,000+ | — |
| Other derivatives | Not offered | 0 | 10–200+ | — |
Staking, DeFi Staking, and Lending
Staking, DeFi staking, and lending services are increasingly important for crypto investors seeking passive income and portfolio optimization.
Staking
Bitbuy does offer staking for select cryptocurrencies, primarily well-established proof-of-stake assets. I find the staking process on Bitbuy intuitive, secure, and fairly streamlined, with returns competitive for a regulated Canadian platform, although rates are usually lower than what some global DeFi protocols provide. However, the selection is currently limited to leading assets like ETH and a few others, so those looking for broader diversification will find the options more restricted than on certain international competitors.
| Crypto | Rate or Fee at Bitbuy | Market Average | Key Conditions |
|---|---|---|---|
| ETH | ~3.5% | 3–5% | Minimum amount; unstaking delays; custodial staking |
| SOL | ~6% | 6–7% | Availability may vary; network fees apply |
| ADA | ~3% | 3–5% | Delegation period applies; subject to lockup |
Staking DeFi
Bitbuy does not provide DeFi staking or on-chain yield farming products. For users, this means direct access to decentralized staking pools or automated DeFi protocols is not available through the platform. Investors seeking higher yields or more experimental DeFi strategies will need to look to external, non-custodial solutions.
Lending
Bitbuy does not currently offer crypto lending services to its Canadian users. As a result, users cannot earn passive interest by lending out assets such as BTC, ETH, or USDT directly on Bitbuy, which may be a drawback compared to platforms with integrated lending or interest-earning accounts. Those interested in lending features must consider dedicated lending platforms outside Bitbuy.
Other services
Additional services play a crucial role in enriching the user experience on crypto platforms, providing features that can improve accessibility, security, and flexibility beyond core trading activities.
| Service | Available at Bitbuy |
|---|---|
| Carte crypto | No |
| Crypto wallet | Yes |
| ETFs crypto | No |
| CFD crypto | No |
| Copy trading | No |
| API trading | Yes |
| NFT marketplace | No |
| Fiat on-ramp | Yes |
| Insurance on funds | Yes |
Crypto wallet
I find Bitbuy’s integrated crypto wallet to be both secure and convenient, allowing users to hold and transfer multiple cryptocurrencies directly through the platform. This custodial solution streamlines deposits and withdrawals, reducing the complexity of managing multiple external wallets for various assets. Compared to some global exchanges with extensive wallet feature sets, Bitbuy focuses on simplicity and security, which is ideal for Canadian retail users prioritizing protection and ease of use.
API trading
Bitbuy offers robust API trading, giving me and other advanced users the ability to automate trading strategies and integrate external tools or bots. The documentation is detailed and access is straightforward for developers, although the range of order types and advanced algorithms is more basic than on leading global platforms. Still, for Canadian accounts seeking secure and compliant automated trading, Bitbuy’s API provides all key essentials.
Fiat on-ramp
Bitbuy’s fiat on-ramp is an asset, letting me deposit and withdraw Canadian dollars efficiently via Interac e-Transfer or wire transfer. This service simplifies onboarding for new crypto investors by bridging the gap between traditional banking and digital assets, with processing times among the fastest for Canadian platforms. Low minimums and reasonable fees make fiat transfers accessible, which sets Bitbuy apart from some competitors who struggle with local banking integration.
Insurance on funds
Bitbuy offers insurance on digital assets held in custody, which gives me confidence in the platform’s commitment to fund security. While coverage does not eliminate all risks—such as those associated with user error—it protects against theft and hacking at the institutional storage level. Compared to many smaller exchanges, this insurance is a significant value add, aligning with regulatory best practices and providing extra peace of mind for long-term holders.
Account Opening & Deposits
Account opening
To open an account on Bitbuy, start by completing the online registration form with your email and a secure password. You’ll then receive a confirmation email to activate your account. Subsequent steps require you to complete identity verification (KYC) by submitting a government-issued ID, a recent proof of address, and possibly a selfie photo for authentication. Depending on Canadian regulatory requirements, you may be asked to answer a financial suitability or regulatory questionnaire. All documents are securely uploaded through the platform and, in most cases, verification is processed within a few minutes to a business day. During peak periods or if manual review is needed, processing times may be longer.
Good to know
Choose your preferred fiat base currency (CAD or USD) during setup and enable 2FA for enhanced account security.
| Item | Details |
|---|---|
| Opening procedure | Online registration, email activation, upload KYC and ID documents |
| Validation time | Usually within minutes to 1 business day |
| Accepted deposit methods | Bank transfer (Interac e-Transfer, Wire), cryptos, stablecoins |
| Minimum required deposit | Typically 50 CAD for fiat; varies for crypto assets |
| Required documents | Government-issued ID, proof of address, (optional: selfie), regulatory questionnaire |
| Practical tip | Have digital copies of your documents ready for faster onboarding |
Deposits and withdrawals on Bitbuy
Depositing funds into your Bitbuy account can be done using Canadian dollars via Interac e-Transfer or wire transfer, as well as directly with cryptocurrencies or select stablecoins. Once your account is verified, simply choose your preferred deposit method: Fiat deposits are automatically credited to your CAD balance, and the platform supports integrated crypto wallet addresses for direct deposits and withdrawals. Withdrawals work similarly, with fiat sent to your linked bank account and crypto sent to your external wallet. Processing times are generally quick, with Interac e-Transfers often completed within hours and crypto transfers depending on blockchain confirmation speeds. Be aware that both deposit and withdrawal fees may apply, and always review network fees for crypto transactions.
Good to know:
Always double-check your wallet address when withdrawing crypto; transactions are irreversible and incorrect entries may result in permanent loss.
| Payment method | Accepted currencies | Minimum amount | Processing time | Possible fees |
|---|---|---|---|---|
| Credit card | Not supported | N/A | N/A | N/A |
| Bank transfer | CAD, USD | 50 CAD | 0–1 business day | Deposit: 1.5%, Withdrawal: 1.5%+ |
| E-wallets | Not supported | N/A | N/A | N/A |
| Cryptos/stablecoins | BTC, ETH, USDC, etc. | Varies by asset | ~1 block confirmation | Network fees apply |
| Other local options | Interac e-Transfer (CAD) | 50 CAD | < 1 business day | Deposit: 1.5%, Withdrawal: 1.5%+ |
Customer reviews
Bitbuy holds an overall Trustpilot rating of 4.2 out of 5, based on more than 1,200 user reviews.
Les utilisateurs mettent en avant plusieurs aspects positifs de la plateforme, notamment :
- Easy and fast account opening process
- Responsive and helpful customer support team
- User-friendly interface for trading cryptocurrencies
- Strong security practices, including cold storage
- Transparent fee structure
- Smooth deposits and wallet integration
En revanche, plusieurs points négatifs sont régulièrement évoqués dans les avis :
- Delays with withdrawal processing, especially during busy periods
- Higher network fees on small crypto transfers
- Limited selection of crypto assets compared to global exchanges
- No option for DeFi or advanced trading features
- Occasional verification process issues for new users
Voici quelques exemples représentatifs d’avis publiés sur Trustpilot :
- R.B. – 03/01/2024 : “Bitbuy made my first crypto purchase straightforward and I felt confident with their security. Customer support answered my questions quickly.”
- L.S. – 22/02/2024 : “The interface is simple to use, but I was disappointed that my withdrawal took more than two days to complete.”
- N.T. – 15/03/2024 : “Great for Canadians getting started with Bitcoin, but I’d like to see more coins and DeFi choices in the future.”
FAQ
Is Bitbuy regulated or certified in CA?
Bitbuy is fully regulated in Canada as a Registered Digital Asset Marketplace and a Money Services Business (MSB) with FINTRAC. It is also registered with the Ontario Securities Commission (OSC), ensuring it complies with strict regulatory and security standards for Canadian investors.
What is the minimum deposit to start trading on Bitbuy?
The minimum deposit required to fund your Bitbuy account is typically $50 CAD if using Interac e-Transfer. For wire transfers, the minimum is higher, often starting at $10,000 CAD. There is no minimum deposit for receiving crypto directly into your account.
Does Bitbuy offer welcome bonuses or rewards?
Bitbuy may offer promotional rewards or referral bonuses from time to time, but there is no permanent or guaranteed welcome bonus for new sign-ups. Users are encouraged to check the Bitbuy website or their account dashboard for the latest promotional offers and rewards.
How does staking or earn work on Bitbuy?
Bitbuy provides staking options for select cryptocurrencies, allowing users to earn rewards by locking up assets in the platform’s staking program. Rewards rates and eligible coins are shown in the platform, and staked funds are generally subject to a lock-up or unstaking period as specified per asset.
How does Bitbuy earn money (trading fees, spreads, commissions)?
Bitbuy primarily earns revenue through trading fees charged on buy and sell orders, both for its Express Trade and Pro Trade interfaces. It may also collect withdrawal fees and nominal spreads on certain transactions. The platform is transparent about its fee schedule and displays all charges before order confirmation.
Who is the team or company behind Bitbuy?
Bitbuy is owned and operated by Bitbuy Technologies Inc., a Canadian-based company. In 2022, Bitbuy became part of the WonderFi group, a publicly traded Canadian fintech company. The team comprises experts in digital assets, compliance, technology, and financial services.
When was Bitbuy launched?
Bitbuy was originally founded in 2016 to serve Canadian cryptocurrency traders and investors. Since then, it has evolved into one of Canada’s most prominent and trusted crypto trading platforms, with a focus on compliance and user security.
Does Bitbuy provide insurance or proof-of-reserve for customer funds?
Bitbuy provides insurance for digital assets held in its cold storage, offering coverage against certain theft events. Bitbuy also regularly publishes proof-of-reserve reports through independent third-party audits, demonstrating that client assets are adequately backed and held securely.
How can I contact Bitbuy’s customer service?
Customers can reach Bitbuy’s support team via email and through a web-based help center, with support available during Canadian business hours. The platform also provides detailed FAQs and knowledge base resources for fast self-service solutions.
Does Bitbuy offer a referral or cashback program?
Yes, Bitbuy operates a referral program where both you and your referred friend can receive a bonus after completing qualifying actions, such as account verification and an initial trade. The details and bonus amounts can vary, so check the referral section of your account for the latest terms.
Is Bitbuy regulated or certified in CA?
Bitbuy is fully regulated in Canada as a Registered Digital Asset Marketplace and a Money Services Business (MSB) with FINTRAC. It is also registered with the Ontario Securities Commission (OSC), ensuring it complies with strict regulatory and security standards for Canadian investors.
What is the minimum deposit to start trading on Bitbuy?
The minimum deposit required to fund your Bitbuy account is typically $50 CAD if using Interac e-Transfer. For wire transfers, the minimum is higher, often starting at $10,000 CAD. There is no minimum deposit for receiving crypto directly into your account.
Does Bitbuy offer welcome bonuses or rewards?
Bitbuy may offer promotional rewards or referral bonuses from time to time, but there is no permanent or guaranteed welcome bonus for new sign-ups. Users are encouraged to check the Bitbuy website or their account dashboard for the latest promotional offers and rewards.
How does staking or earn work on Bitbuy?
Bitbuy provides staking options for select cryptocurrencies, allowing users to earn rewards by locking up assets in the platform’s staking program. Rewards rates and eligible coins are shown in the platform, and staked funds are generally subject to a lock-up or unstaking period as specified per asset.
How does Bitbuy earn money (trading fees, spreads, commissions)?
Bitbuy primarily earns revenue through trading fees charged on buy and sell orders, both for its Express Trade and Pro Trade interfaces. It may also collect withdrawal fees and nominal spreads on certain transactions. The platform is transparent about its fee schedule and displays all charges before order confirmation.
Who is the team or company behind Bitbuy?
Bitbuy is owned and operated by Bitbuy Technologies Inc., a Canadian-based company. In 2022, Bitbuy became part of the WonderFi group, a publicly traded Canadian fintech company. The team comprises experts in digital assets, compliance, technology, and financial services.
When was Bitbuy launched?
Bitbuy was originally founded in 2016 to serve Canadian cryptocurrency traders and investors. Since then, it has evolved into one of Canada’s most prominent and trusted crypto trading platforms, with a focus on compliance and user security.
Does Bitbuy provide insurance or proof-of-reserve for customer funds?
Bitbuy provides insurance for digital assets held in its cold storage, offering coverage against certain theft events. Bitbuy also regularly publishes proof-of-reserve reports through independent third-party audits, demonstrating that client assets are adequately backed and held securely.
How can I contact Bitbuy’s customer service?
Customers can reach Bitbuy’s support team via email and through a web-based help center, with support available during Canadian business hours. The platform also provides detailed FAQs and knowledge base resources for fast self-service solutions.
Does Bitbuy offer a referral or cashback program?
Yes, Bitbuy operates a referral program where both you and your referred friend can receive a bonus after completing qualifying actions, such as account verification and an initial trade. The details and bonus amounts can vary, so check the referral section of your account for the latest terms.
