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My review of the Crypto.com crypto platform (December 2025)

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My review of Crypto.com

Last update: December 4, 2025
Crypto.comCrypto.com
3.5
hellosafe-logoScore
P. Laurore
P. Laurore
Finance expert

Crypto.com, established in 2016 and boasting over 150 million users worldwide, is making its mark on the Canadian market as an accessible platform for buying and managing over 400 cryptocurrencies within a secure and regulated framework.
The platform distinguishes itself through its regulatory compliance in Canada, its cold storage of 100% of client funds, and an application designed for the general public looking to integrate cryptocurrencies into their daily lives without technical complexity.
Fees associated with purchases and conversions are generally competitive, although it's important to pay attention to withdrawal costs, which can vary depending on the digital asset chosen.
Crypto.com positions itself as a serious alternative thanks to its Visa card and crypto rewards system, its intuitive interface in English and French, and its commitment to regulatory compliance.
Despite its technical soundness and enhanced security measures, user perception remains divided, with some mentioning customer support delays or withdrawal fees deemed high.
In my experience, Crypto.com is best suited for the following profiles:

➡️ Beginner investors looking for a regulated platform offering a wide selection of cryptocurrencies and an intuitive mobile user experience, despite a potentially steep learning curve and the need for vigilance on fees.

➡️ Active or intermediate traders who appreciate access to advanced features (OCO orders, DCA bots), progressive fee reductions with volume or staking, and a secure and regulated environment.

➡️ DeFi enthusiasts and long-term holders looking to diversify their strategies through staking, Earn services, and the Crypto Visa card to access an NFT marketplace integrated into the Crypto.com ecosystem.

  • Over 400 cryptocurrencies available, including major assets, stablecoins, DeFi tokens and memecoins
  • Complete offer: spot, crypto Visa card,
  • Regulated by the MiCA license transferred in Canada and PSAN, with registration with the AMF
  • High security: total cold storage, 2FA, certifications (ISO 27001, SOC2, PCI-DSS)
  • Rewarding Visa card (cashback, benefits, reduced conversion fees)
  • 24/7 customer support in English
  • Free SEPA transfers for CAD deposits
  • Note Trustpilot very low (1.4/5), recurring complaints regarding customer service and withdrawals
  • Variable withdrawal fees, which can sometimes be high, depending on the blockchain (e.g. BTC ~0.0006 BTC)
  • Complexity of the offer may confuse beginners (multiplicity of products and options)
  • Advanced features sometimes difficult for newcomers to grasp
  • Customer support perceived as slow or insufficient by some users
Crypto.comCrypto.com
3.5
hellosafe-logoScore
  • Over 400 cryptocurrencies available, including major assets, stablecoins, DeFi tokens and memecoins
  • Complete offer: spot, crypto Visa card,
  • Regulated by the MiCA license transferred in Canada and PSAN, with registration with the AMF
  • High security: total cold storage, 2FA, certifications (ISO 27001, SOC2, PCI-DSS)
  • Rewarding Visa card (cashback, benefits, reduced conversion fees)
  • 24/7 customer support in English
  • Free SEPA transfers for CAD deposits

My review of Crypto.com

Last update: December 4, 2025
P. Laurore
P. Laurore
Finance expert
  • Over 400 cryptocurrencies available, including major assets, stablecoins, DeFi tokens and memecoins
  • Complete offer: spot, crypto Visa card,
  • Regulated by the MiCA license transferred in Canada and PSAN, with registration with the AMF
  • High security: total cold storage, 2FA, certifications (ISO 27001, SOC2, PCI-DSS)
  • Rewarding Visa card (cashback, benefits, reduced conversion fees)
  • 24/7 customer support in English
  • Free SEPA transfers for CAD deposits
  • Note Trustpilot very low (1.4/5), recurring complaints regarding customer service and withdrawals
  • Variable withdrawal fees, which can sometimes be high, depending on the blockchain (e.g. BTC ~0.0006 BTC)
  • Complexity of the offer may confuse beginners (multiplicity of products and options)
  • Advanced features sometimes difficult for newcomers to grasp
  • Customer support perceived as slow or insufficient by some users
Crypto.comCrypto.com
3.5
hellosafe-logoScore
  • Over 400 cryptocurrencies available, including major assets, stablecoins, DeFi tokens and memecoins
  • Complete offer: spot, crypto Visa card,
  • Regulated by the MiCA license transferred in Canada and PSAN, with registration with the AMF
  • High security: total cold storage, 2FA, certifications (ISO 27001, SOC2, PCI-DSS)
  • Rewarding Visa card (cashback, benefits, reduced conversion fees)
  • 24/7 customer support in English
  • Free SEPA transfers for CAD deposits
Crypto.com, established in 2016 and boasting over 150 million users worldwide, is making its mark on the Canadian market as an accessible platform for buying and managing over 400 cryptocurrencies within a secure and regulated framework.
The platform distinguishes itself through its regulatory compliance in Canada, its cold storage of 100% of client funds, and an application designed for the general public looking to integrate cryptocurrencies into their daily lives without technical complexity.
Fees associated with purchases and conversions are generally competitive, although it's important to pay attention to withdrawal costs, which can vary depending on the digital asset chosen.
Crypto.com positions itself as a serious alternative thanks to its Visa card and crypto rewards system, its intuitive interface in English and French, and its commitment to regulatory compliance.
Despite its technical soundness and enhanced security measures, user perception remains divided, with some mentioning customer support delays or withdrawal fees deemed high.
In my experience, Crypto.com is best suited for the following profiles: ➡️ Beginner investors looking for a regulated platform offering a wide selection of cryptocurrencies and an intuitive mobile user experience, despite a potentially steep learning curve and the need for vigilance on fees. ➡️ Active or intermediate traders who appreciate access to advanced features (OCO orders, DCA bots), progressive fee reductions with volume or staking, and a secure and regulated environment. ➡️ DeFi enthusiasts and long-term holders looking to diversify their strategies through staking, Earn services, and the Crypto Visa card to access an NFT marketplace integrated into the Crypto.com ecosystem.
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Why trust Hellosafe?

I personally tested Crypto.com in real-world conditions, making deposits, buying cryptocurrencies, and performing different types of withdrawals. I took care to analyze the interface, its simplicity for beginners, the fluidity of the mobile application, and the clarity of the tools available for managing digital assets.

In parallel, I compared Crypto.com to other regulated platforms to pinpoint its strengths – such as the security of the infrastructure and the variety of cryptocurrencies offered – but also certain aspects that could be improved, such as withdrawal fees or customer support response times.

This approach allows me to provide authentic feedback based on concrete use, to help everyone know if Crypto.com can meet their needs, whether they are a beginner or a user already familiar with cryptocurrencies, and how this platform is positioned in the Canadian ecosystem.

Crypto.com Overview

FeatureDetail
💰 Minimum DepositCAD 1 (SEPA transfer equivalent), CAD 20 (credit card equivalent), variable depending on crypto
🛡️ RegulationMiCA License (EEA equivalent), PSAN (AMF-France equivalent, September 2022), MAS licenses (Singapore), FCA (UK), VARA (Dubai)
📜 Crypto LicenseMiCA License, transferred to Canada equivalent, EMI license, transferred to Canada equivalent, PSAN France equivalent, multiple international licenses
🌐 Cryptos AvailableOver 400 cryptocurrencies (BTC, ETH, CRO, USDT, SHIB, etc.)
📊 PlatformsMobile application (iOS/Android), web, Crypto.com
🔑 Crypto WalletCustodial (App), non-custodial, 100% cold storage
🧪 Demo Account or TestnetNot offered
💳 Crypto CardVisa card, crypto rewards up to 6.5%, reimbursements
⚡ Leverage (if applicable)No
💶 FeesPurchase fees: 0.25-0.5% (decrease based on volume/staking CRO), free SEPA deposit equivalent, withdrawal fees depending on the crypto
🔐 Security100% cold storage, 2FA, biometrics, proof-of-reserves, ISO 27001, SOC2, PCI DSS, insurance, external audits
📞 Customer Support24/7 direct in-app chat, email, Canadian help center equivalent, social media support, responsiveness 10 min-3h
⭐ Trustpilot Rating1.4/5 (9,132 reviews), criticisms on withdrawals/fees, slow customer service, appreciated interface
💰 Minimum Deposit
Detail
CAD 1 (SEPA transfer equivalent), CAD 20 (credit card equivalent), variable depending on crypto
🛡️ Regulation
Detail
MiCA License (EEA equivalent), PSAN (AMF-France equivalent, September 2022), MAS licenses (Singapore), FCA (UK), VARA (Dubai)
📜 Crypto License
Detail
MiCA License, transferred to Canada equivalent, EMI license, transferred to Canada equivalent, PSAN France equivalent, multiple international licenses
🌐 Cryptos Available
Detail
Over 400 cryptocurrencies (BTC, ETH, CRO, USDT, SHIB, etc.)
📊 Platforms
Detail
Mobile application (iOS/Android), web, Crypto.com
🔑 Crypto Wallet
Detail
Custodial (App), non-custodial, 100% cold storage
🧪 Demo Account or Testnet
Detail
Not offered
💳 Crypto Card
Detail
Visa card, crypto rewards up to 6.5%, reimbursements
⚡ Leverage (if applicable)
Detail
No
💶 Fees
Detail
Purchase fees: 0.25-0.5% (decrease based on volume/staking CRO), free SEPA deposit equivalent, withdrawal fees depending on the crypto
🔐 Security
Detail
100% cold storage, 2FA, biometrics, proof-of-reserves, ISO 27001, SOC2, PCI DSS, insurance, external audits
📞 Customer Support
Detail
24/7 direct in-app chat, email, Canadian help center equivalent, social media support, responsiveness 10 min-3h
⭐ Trustpilot Rating
Detail
1.4/5 (9,132 reviews), criticisms on withdrawals/fees, slow customer service, appreciated interface

Security and Regulation

I consider Crypto.com to be one of the most rigorous players in the industry in terms of security and regulatory compliance. The platform is registered and regulated internationally (Singapore, UK, Dubai), and benefits from recognized security certifications such as ISO 27001, SOC 2 and PCI-DSS Level 1. Crypto.com also has a regulated and approved electronic money institution in the EU, which allows for secure fiat currency entry and exit operations. Client funds are fully stored in cold storage, adding a layer of protection against the risk of hacking. An insurance scheme and regular audits reinforce the reliability of the service, while 2FA, biometrics and whitelist management for withdrawals provide real guarantees for individual risk management.

Despite this advanced security architecture, I observe a disconnect between the displayed technical robustness and the perception of some users. The platform displays a relatively low score on Trustpilot (1.4/5), with recurring feedback regarding customer support delays, some account blocks, or withdrawal fees deemed high. This contrast shows that, on Crypto.com, the security of funds is clearly a priority, but that the customer experience can still improve, especially to meet the expectations of the Canadian public.

IndicatorDescriptionEvaluation
Regulatory ComplianceRegistered as a Digital Asset Service Provider (DASP) with the AMF (France - not applicable in Canada), MAS, FCA, VARA and other international licenses5/5
Security of Funds100% of assets stored in cold storage, insurance, ISO/SOC/PCI certifications, regular external audits5/5
Risk Management Tools2FA authentication, withdrawal whitelist, biometrics, anti-phishing protocols, regular security audits5/5
Reputation and CoverageInternational presence, but Trustpilot score of 1.4/5 and critical feedback on support responsiveness2/5
Tableau récapitulatif des indicateurs et de leur évaluation.
Regulatory Compliance
Description
Registered as a Digital Asset Service Provider (DASP) with the AMF (France - not applicable in Canada), MAS, FCA, VARA and other international licenses
Evaluation
5/5
Security of Funds
Description
100% of assets stored in cold storage, insurance, ISO/SOC/PCI certifications, regular external audits
Evaluation
5/5
Risk Management Tools
Description
2FA authentication, withdrawal whitelist, biometrics, anti-phishing protocols, regular security audits
Evaluation
5/5
Reputation and Coverage
Description
International presence, but Trustpilot score of 1.4/5 and critical feedback on support responsiveness
Evaluation
2/5
Tableau récapitulatif des indicateurs et de leur évaluation.

Fees, Spreads, and Commissions

The Crypto.com fee structure primarily revolves around fees associated with buying, selling, or converting cryptocurrencies. The costs applied vary depending on the asset and the execution method, but generally remain in line with the market average. It is important to note that deposits in Canadian dollars via Interac e-Transfer are generally free, which facilitates funding the account.

Regarding withdrawals, Crypto.com reflects the network fees specific to each blockchain, which can lead to higher or lower costs depending on the cryptocurrency used. Bitcoin or Ethereum, for example, may display higher fees than other less popular assets. Conversions between digital assets also present a slight price difference, usually indicated transparently before validation.

The platform does not charge opening or inactivity fees, allowing for occasional or regular use without hidden costs. However, it remains essential for the user to verify the conditions applied to each transaction, especially when making external withdrawals, in order to anticipate any potential network fees.

What are the account fees?

Fee TypeConditions at Crypto.comMarket Average
Opening Fee0 $0–50 $
Account Maintenance Fee0 $0–10 $/month
Withdrawal Fees Crypto: Varies by network
SEPA: 0 $
Crypto: 2–20 $, SEPA: 1–2 $
Inactivity Fee0 $0–5 $/month
Conversion Fee0.2 % (crypto-crypto)0.2–1 %
Comparaison des frais de Crypto.com par rapport à la moyenne du marché.
Opening Fee
Conditions at Crypto.com
0 $
Market Average
0–50 $
Account Maintenance Fee
Conditions at Crypto.com
0 $
Market Average
0–10 $/month
Withdrawal Fees
Conditions at Crypto.com
Crypto: Varies by network
SEPA: 0 $
Market Average
Crypto: 2–20 $, SEPA: 1–2 $
Inactivity Fee
Conditions at Crypto.com
0 $
Market Average
0–5 $/month
Conversion Fee
Conditions at Crypto.com
0.2 % (crypto-crypto)
Market Average
0.2–1 %
Comparaison des frais de Crypto.com par rapport à la moyenne du marché.
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Tip

Prioritize SEPA transfers and internal conversions rather than crypto withdrawals to limit your fees. Take advantage of CRO staking to further reduce spot order commissions if you trade frequently.

What are the fees on cryptocurrencies?

The fees applied when buying or converting cryptocurrencies on Crypto.com remain within a range consistent with most platforms intended for the general public. The exact amount may vary depending on the asset and market conditions, but the costs are clearly displayed before validation, which helps to avoid surprises. Note that there are no custody fees, and no additional fees are charged for simply holding assets on the platform.

Fee TypeConditions at Crypto.comMarket Average
Buy/Sell FeesVary by asset and market, displayed before validation0.10–0.40% typical crypto
Spread FeesIntegrated, vary by asset (0.05–0.50%)0.05–0.50%
Custody Fees$0$0–0.5%/year or none
Transfer FeesDepending on blockchain network (crypto), free Interac e-TransferCrypto: network, variable;
Interac e-Transfer: $0
Crypto: $2–$20; Interac e-Transfer: $1–$2
Tableau comparatif des frais sur Crypto.com par rapport à la moyenne du marché.
Buy/Sell Fees
Conditions at Crypto.com
Vary by asset and market, displayed before validation
Market Average
0.10–0.40% typical crypto
Spread Fees
Conditions at Crypto.com
Integrated, vary by asset (0.05–0.50%)
Market Average
0.05–0.50%
Custody Fees
Conditions at Crypto.com
$0
Market Average
$0–0.5%/year or none
Transfer Fees
Conditions at Crypto.com
Depending on blockchain network (crypto), free Interac e-TransferCrypto: network, variable;
Interac e-Transfer: $0
Market Average
Crypto: $2–$20; Interac e-Transfer: $1–$2
Tableau comparatif des frais sur Crypto.com par rapport à la moyenne du marché.

What is the Crypto.com Level Up Program?

Level Up is the new subscription offer launched by Crypto.com to allow its users to enjoy exclusive benefits and maximize their rewards. Accessible from $4.99 CAD per month, this premium program is aimed at both Crypto.com Visa Card holders and new users wishing to centralize their crypto financial services.

Benefit LevelBenefits Included with Level UpNo Subscription
Crypto Rewards on SpendingUp to 5%0–2%
Foreign Exchange (FX) Fees0% on foreign purchases*0.5–2%
Subscription RebatesNetflix & Spotify offeredNot included
Airport Lounge AccessIncluded depending on levelNot available
Trading Fees$0 (fees waived)0.1–0.4%
Crypto Rewards on Spending
Benefits Included with Level Up
Up to 5%
No Subscription
0–2%
Foreign Exchange (FX) Fees
Benefits Included with Level Up
0% on foreign purchases*
No Subscription
0.5–2%
Subscription Rebates
Benefits Included with Level Up
Netflix & Spotify offered
No Subscription
Not included
Airport Lounge Access
Benefits Included with Level Up
Included depending on level
No Subscription
Not available
Trading Fees
Benefits Included with Level Up
$0 (fees waived)
No Subscription
0.1–0.4%
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Good to know

Enjoy the 30-day free trial to test Level Up without obligation. If you travel or regularly spend in foreign currencies, this subscription can quickly optimize your crypto rewards earnings and reduce your conversion fees.

Can You Earn Rewards on Crypto.com?

Staking on Crypto.com does not involve explicit service fees, and the rates displayed are generally net to the user. Sometimes, network fees apply upon withdrawals or transfers, but no additional commissions are levied**.

Available Cryptocurrencies

The asset selection at Crypto.com is one of the most extensive on the market. With access to over 400 cryptocurrencies for purchase, I have access to both major tokens (BTC, ETH, SOL, ADA, etc.) and a selection of emerging projects. The presence of indexed stablecoins (USDC, DAI) also offers a useful solution for limiting volatility or more serenely managing transfers between assets.

Unlike other platforms geared towards complex products, Crypto.com focuses its experience on buying, holding, and using cryptocurrencies without resorting to speculative mechanisms. The goal is to offer a simple environment for building a portfolio, without requiring an advanced technical strategy.

The platform focuses on practical and accessible features, notably via its mobile application and its Visa card allowing you to use your digital assets on a daily basis thanks to crypto rewards.

The real strength lies in regulation: approved MiCA and benefiting from a European passport in France, as well as registered as a PSAN with the AMF (Autorité des marchés financiers)., Crypto.com offers a reassuring framework, with a level of compliance rare in the world of cryptocurrencies. This is a major asset for anyone wishing to manage their funds in a regulated environment and use a crypto card linked to their account.

Asset ClassTypeNumber at Crypto.comMarket AverageAsset Examples
Cryptocurrencies (spot)Spot buy/sell400+150–500BTC, ETH, CRO, SOL, DOGE, ADA, UNI
StablecoinsUSD/EUR/GBP pegged5+8–15USDC, DAI
Tableau comparatif des classes d'actifs disponibles sur Crypto.com par rapport à la moyenne du marché.
Cryptocurrencies (spot)
Type
Spot buy/sell
Number at Crypto.com
400+
Market Average
150–500
Asset Examples
BTC, ETH, CRO, SOL, DOGE, ADA, UNI
Stablecoins
Type
USD/EUR/GBP pegged
Number at Crypto.com
5+
Market Average
8–15
Asset Examples
USDC, DAI
Tableau comparatif des classes d'actifs disponibles sur Crypto.com par rapport à la moyenne du marché.

Other Services

Additional services play a key role in enhancing the user experience on a crypto platform and addressing various needs beyond just trading.

ServiceAvailable at Crypto.com
Crypto card
Crypto ETFs
Copy trading
Fiat on-ramp
Insurance on funds
Services disponibles chez Crypto.com
Crypto card
Available at Crypto.com
Crypto ETFs
Available at Crypto.com
Copy trading
Available at Crypto.com
Fiat on-ramp
Available at Crypto.com
Insurance on funds
Available at Crypto.com
Services disponibles chez Crypto.com

Crypto Card

The Crypto.com Visa crypto card is one of the most comprehensive on the Canadian market. It offers several levels of benefits depending on the amount of CRO staked, ranging from 1.5% to 6.5% cashback on all purchases, as well as reimbursements for popular services like Spotify or Netflix, depending on the chosen plan. Access to certain privileges (airport lounges, high cashback) requires a significant capital commitment in CRO, which may limit its attractiveness for some profiles. Compared to the competition, the offer stands out for the diversity of cryptos accepted and a flexible range.

Fiat on-ramp

Crypto.com makes it easy to buy cryptocurrencies in Canadian dollars from Canada thanks to free Interac e-Transfer or credit card purchases, as well as alternative options like Apple Pay/Google Pay. The simplicity of the purchase process, the high limits and the speed of execution allow funds to be quickly integrated from a traditional bank account, which promotes adoption by local users. Fiat on-ramps and off-ramps are offered by Crypto.com's licensed EMI entity, further enhancing security and asset protection.

Insurance on funds

Crypto.com offers insurance on client funds up to $250,000 CAD, covering potential losses resulting from incidents related to asset custody. This guarantee, even if it primarily targets verified and qualified users, is a major asset for confidence and places Crypto.com among the most reassuring platforms for the security of crypto deposits, especially against third-party incidents or cyberattacks.

Account Opening and Deposits

Account Opening

Opening an account on Crypto.com involves several simple steps. After registering with an email address and creating a password, a confirmation link is sent to validate access. A profile questionnaire is then required, in accordance with regulatory requirements, followed by identity verification (KYC) using an official ID and proof of address.
Validation is generally fast, often in less than 24 hours, but can take up to 48 hours during peak periods. Once the account is confirmed, the user can access the application and start buying or managing their cryptocurrencies. KYC is mandatory to activate all features and ensure an adequate level of security.
Activate two-factor authentication (2FA) as soon as you create your account to enhance the security of transactions and withdrawals.

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Good to know

Activate two-factor authentication (2FA) as soon as you create your account to maximize the security of your funds and transactions.

ElementDetails
Opening ProcedureOnline registration, KYC verification, confirmation email, wallet activation
Validation TimeGenerally less than 24 hours, up to 48 hours during peak activity
Accepted Deposit MethodsSEPA transfer, bank card, cryptos, stablecoins, Apple Pay/Google Pay
Minimum Deposit RequiredNo official requirement or sometimes $1 CAD (depending on the method)
Documents RequiredKYC: identity document, proof of address
Practical TipPrepare scans of your documents in advance to speed up the opening process
Tableau récapitulatif des conditions d'ouverture et de dépôt.
Opening Procedure
Details
Online registration, KYC verification, confirmation email, wallet activation
Validation Time
Details
Generally less than 24 hours, up to 48 hours during peak activity
Accepted Deposit Methods
Details
SEPA transfer, bank card, cryptos, stablecoins, Apple Pay/Google Pay
Minimum Deposit Required
Details
No official requirement or sometimes $1 CAD (depending on the method)
Documents Required
Details
KYC: identity document, proof of address
Practical Tip
Details
Prepare scans of your documents in advance to speed up the opening process
Tableau récapitulatif des conditions d'ouverture et de dépôt.

Deposits and Withdrawals on Crypto.com

Crypto.com allows you to deposit and withdraw funds easily via several channels adapted to Canadian residents. The main deposit methods accepted include: Interac e-Transfer (free and fast), Visa/Mastercard credit card, direct cryptocurrency deposits (over 400 tokens), as well as Apple Pay and Google Pay. The main fiat currencies are the Canadian dollar (CAD), but USD, GBP and others may be available depending on the profile configuration. Bank deposits are generally credited within 1 to 2 business days, while cryptocurrency deposits are near instant after blockchain validation. Withdrawals are made in Canadian dollars via Interac e-Transfer or in cryptos to an external wallet. Fees vary depending on the method: Interac e-Transfer is free for deposits, fixed or network fees for withdrawals, variable fees by card. Crypto.com provides a secure integrated custodial wallet; fiat/crypto conversion is instant from the balance, via the app or website.

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Good to know

Before each cryptocurrency withdrawal, double-check the address and network are correct to avoid any permanent loss of funds. For bank transfers, also check for any fees from your receiving bank.

Payment MethodAccepted CurrenciesMinimum AmountProcessing TimePossible Fees
Bank CardCAD, USD*, cryptos1 CADInstantVariable: ~1% to 2.99%
SEPA TransferCAD1 CAD1 to 2 business daysFree (deposit), fixed fees on withdrawal
E-wallets (Apple/Google Pay)CAD, USD, cryptos1 CADInstantVariable, depending on service
Cryptos/stablecoinsBTC, ETH, USDC...None1 to 30 min (depending on blockchain)Free deposit, withdrawal = network fees
Local OptionsNot specified for Canada
Tableau récapitulatif des méthodes de paiement, des devises acceptées, des montants minimums, des délais de traitement et des frais possibles.
Bank Card
Accepted Currencies
CAD, USD*, cryptos
Minimum Amount
1 CAD
Processing Time
Instant
Possible Fees
Variable: ~1% to 2.99%
SEPA Transfer
Accepted Currencies
CAD
Minimum Amount
1 CAD
Processing Time
1 to 2 business days
Possible Fees
Free (deposit), fixed fees on withdrawal
E-wallets (Apple/Google Pay)
Accepted Currencies
CAD, USD, cryptos
Minimum Amount
1 CAD
Processing Time
Instant
Possible Fees
Variable, depending on service
Cryptos/stablecoins
Accepted Currencies
BTC, ETH, USDC...
Minimum Amount
None
Processing Time
1 to 30 min (depending on blockchain)
Possible Fees
Free deposit, withdrawal = network fees
Local Options
Accepted Currencies
Not specified for Canada
Minimum Amount
Processing Time
Possible Fees
Tableau récapitulatif des méthodes de paiement, des devises acceptées, des montants minimums, des délais de traitement et des frais possibles.

Customer Reviews

Crypto.com has a Trustpilot rating of 1.4/5 based on 9,132 reviews.

Users highlight several positive aspects of the platform, including:

  • Large selection of cryptocurrencies available (over 400 assets)
  • Complete and user-friendly mobile application
  • Varied services: staking, crypto Visa card, NFT marketplace
  • Advanced security with cold storage of client funds
  • Platform regulated and compliant in Canada
  • Trading management and automation tools (DCA, bots)

However, several negative points are regularly mentioned in reviews:

  • Frequent issues during withdrawals (blockages, prolonged delays)
  • Withdrawal fees considered high for small transactions
  • Customer service perceived as slow or difficult to reach in some cases
  • Complexity of the interface for new users
  • Account blockages without clear explanation and lengthy resolution procedure

Here are some representative examples of reviews posted on Trustpilot:

  • M.D. – 09/06/2025 : « The application is well-designed, but I encountered several issues withdrawing my funds, with really significant fees for each withdrawal. »
  • T.C. – 15/05/2025 : « The support couldn’t help me quickly after a sudden account blockage. Pleasant interface, but pay attention to the delays during withdrawals. »
  • L.R. – 22/04/2025 : « Good selection of cryptos and varied products, but more and more hidden fees and a complicated process when you start. »

FAQ

Is Crypto.com regulated or certified in Canada?

Crypto.com is registered with the Canadian Securities Administrators (CSA) as a restricted dealer and operates in compliance with Canadian regulations. This status allows it to operate legally in Canada, respecting Canadian and, where applicable, international security and compliance regulations.

What is the minimum deposit to start trading on Crypto.com?

There is no strict minimum amount required to open an account. However, the minimum amount for a deposit or purchase may vary depending on the method used, often starting at $1 CAD for SEPA transfers and a few tens of dollars for credit card payments.

How does staking or earning work on Crypto.com?

Crypto.com's staking and Earn program allows you to lock up cryptocurrencies to earn variable annual rewards. More than 25 cryptos are eligible; rates, payment frequencies, and conditions depend on the selected currencies and the chosen lock-up periods**.

How does Crypto.com make money (fees, spreads, commissions)?

Crypto.com charges fees on transactions (trading, conversions), on withdrawals, and on certain ancillary services. Trading fees start at 0.25% for makers and 0.50% for takers, with reductions based on volume or CRO staking.

Who is the team or company behind Crypto.com?

Crypto.com was founded in Hong Kong by Kris Marszalek, Rafael Melo, Gary Or, and Bobby Bao. The company now has international offices and an expert team in blockchain technology and security.

When was Crypto.com launched?

Crypto.com was launched in 2016. Since then, the platform has continued to expand its services internationally and strengthen its product range: wallet, crypto card, staking, NFT, etc. Today, it is one of the major players in the sector, appreciated for its simplicity of use and its intuitive mobile application, ideal for beginners.

Does Crypto.com offer insurance or proof of reserve for client funds?

Yes, Crypto.com states that it stores 100% of client funds in cold storage and benefits from insurance up to $250,000 CAD for qualified users. Regular security audits and "proof of reserve" reports are published to ensure transparency.

How do I contact Crypto.com customer service?

Customer service is accessible via 24/7 live chat in the app, by email, and via the online help center. Active support is also offered on Twitter. Response times generally range from a few minutes to a few hours, depending on the volume.

Does Crypto.com offer a referral or cashback program?

Yes, Crypto.com offers a referral program that allows you to receive CRO rewards when new users sign up. Its Visa crypto card also offers cashback from 1.5% to 6.5% depending on the level and amount of CRO staking.

Is Crypto.com regulated or certified in Canada?

Crypto.com is registered with the Canadian Securities Administrators (CSA) as a restricted dealer and operates in compliance with Canadian regulations. This status allows it to operate legally in Canada, respecting Canadian and, where applicable, international security and compliance regulations.

What is the minimum deposit to start trading on Crypto.com?

There is no strict minimum amount required to open an account. However, the minimum amount for a deposit or purchase may vary depending on the method used, often starting at $1 CAD for SEPA transfers and a few tens of dollars for credit card payments.

How does staking or earning work on Crypto.com?

Crypto.com's staking and Earn program allows you to lock up cryptocurrencies to earn variable annual rewards. More than 25 cryptos are eligible; rates, payment frequencies, and conditions depend on the selected currencies and the chosen lock-up periods**.

How does Crypto.com make money (fees, spreads, commissions)?

Crypto.com charges fees on transactions (trading, conversions), on withdrawals, and on certain ancillary services. Trading fees start at 0.25% for makers and 0.50% for takers, with reductions based on volume or CRO staking.

Who is the team or company behind Crypto.com?

Crypto.com was founded in Hong Kong by Kris Marszalek, Rafael Melo, Gary Or, and Bobby Bao. The company now has international offices and an expert team in blockchain technology and security.

When was Crypto.com launched?

Crypto.com was launched in 2016. Since then, the platform has continued to expand its services internationally and strengthen its product range: wallet, crypto card, staking, NFT, etc. Today, it is one of the major players in the sector, appreciated for its simplicity of use and its intuitive mobile application, ideal for beginners.

Does Crypto.com offer insurance or proof of reserve for client funds?

Yes, Crypto.com states that it stores 100% of client funds in cold storage and benefits from insurance up to $250,000 CAD for qualified users. Regular security audits and "proof of reserve" reports are published to ensure transparency.

How do I contact Crypto.com customer service?

Customer service is accessible via 24/7 live chat in the app, by email, and via the online help center. Active support is also offered on Twitter. Response times generally range from a few minutes to a few hours, depending on the volume.

Does Crypto.com offer a referral or cashback program?

Yes, Crypto.com offers a referral program that allows you to receive CRO rewards when new users sign up. Its Visa crypto card also offers cashback from 1.5% to 6.5% depending on the level and amount of CRO staking.

* Other transaction fees and spreads may apply.

** Staking, the Earn program, and the NFT marketplace are not regulated by Regulation 2023/1114 on crypto-asset markets (MiCA).

Foris DAX MT Limited is a limited liability company incorporated in Malta with registration number C 88392 and whose registered office is located at Level 7, Spinola Park, Triq Mikiel Ang Borg, SPK 1000, St. Julians, Malta, operating under the name Crypto.com, duly authorized by the Maltese Financial Services Authority (MFSA) as a crypto-asset service provider in accordance with the MiCA regulation as implemented in Malta by the Crypto-Assets Markets Act.

The Crypto.com Visa prepaid card is issued and promoted by Foris MT Limited under its Principal Member (Issuer) Visa license. Foris MT Limited is a limited liability company incorporated in Malta, under registration number C 90348 and with its registered office at Level 7, Spinola Park, Triq Mikiel Ang Borg, SPK 1000, St. Julians, Malta, duly authorized by the MFSA as a financial institution licensed to issue electronic money under Schedule 3 of the Financial Institutions Act (Electronic Money Institutions).

This is a marketing communication. Trading or holding cryptographic assets involves risks and may not be suitable for everyone. Please note that past performance is no guarantee of future performance. Carefully assess whether investing in cryptographic assets is right for you given your financial situation and risk tolerance.

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P. Laurore
P. Laurore
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Co-founder of HelloSafe and holder of a Master's degree in finance, Pauline has recognised expertise in personal finance, which she uses to help users better understand and optimise their financial choices. At HelloSafe, Pauline plays a key role in designing clear, educational content on savings, investments and personal finance. Passionate about financial education, Pauline strives, with every piece of content she oversees, to provide reliable, transparent and unbiased information for independent and informed financial management. To this end, she has tested over 100 trading platforms to help internet users make the right choices.

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