My opinion on Coinmerce
Coinmerce is a Netherlands-based crypto platform founded in 2017, offering Canadians a regulated and user-friendly environment for buying, selling, and storing a diverse selection of cryptocurrencies. The platform stands out for its simple fiat on-ramp and wide range of supported coins, while remaining accessible to beginners and advanced users alike. With competitive spreads but modest trading fees, Coinmerce keeps pricing transparent, though it may not always undercut major global exchanges. The platform is registered with the Dutch Central Bank, providing an above-average level of oversight and reliability. Coinmerce also prioritizes safety via integrated wallets and robust account security, and is steadily growing its feature set, including staking and crypto earn services, though it lacks more advanced derivative trading options. According to Trustpilot, Coinmerce enjoys a solid reputation, with a 4.3/5 score from over 1,000 user reviews, signaling strong user trust and satisfaction. Compared to competitors, Coinmerce excels with regulated security, ease of use, and an expanding feature set, though it may lag behind the largest platforms in fee competitiveness and advanced trading tools. Based on my experience, Coinmerce is best suited for the following types of crypto traders:
➡️ The beginner or casual trader seeking a secure and easy-to-use platform: this profile values a straightforward, regulated environment for buying and holding crypto. Coinmerce is well-suited to these users with its user-friendly interface, Dutch Central Bank registration, and seamless fiat on-ramp.
➡️ The long-term investor interested in staking and earn features: this type of user looks for a platform where they can accumulate crypto and earn passive income through staking or savings options. Coinmerce appeals to this profile through its growing suite of staking and earn services combined with integrated wallet security.
➡️ The cost-conscious user who values transparency over rock-bottom fees: this profile prefers platforms with clear, upfront pricing even if it means paying slightly more than at ultra-low-cost global exchanges. Coinmerce meets these needs with its transparent spread-based pricing and modest trading fees, while delivering strong regulatory oversight.
- ✅Regulated by Dutch authorities, enhancing reliability and compliance
- ✅Over 100 supported cryptocurrencies, including major and emerging assets
- ✅Competitive spreads and clearly stated trading fees
- ✅User-friendly interface suitable for beginners
- ✅Integrated wallet for storing and managing assets securely
- ✅Staking and earn programs available for passive income
- ✅Fast account verification and fiat payment methods for easy onboarding
- ✅Responsive customer support with multilingual options
- ❌Trading fees can be higher than top global exchanges for active traders
- ❌Limited advanced trading tools (such as APIs, bots, or margin trading)
- ❌No derivatives or futures trading offered
- ❌Geographic restrictions may apply; not all features are available worldwide
- ❌May charge withdrawal fees depending on asset and method
- ❌Limited support for institutional or high-frequency traders
- ❌Proof-of-reserves or insurance of funds not explicitly stated
Score- ✅Regulated by Dutch authorities, enhancing reliability and compliance
- ✅Over 100 supported cryptocurrencies, including major and emerging assets
- ✅Competitive spreads and clearly stated trading fees
- ✅User-friendly interface suitable for beginners
- ✅Integrated wallet for storing and managing assets securely
- ✅Staking and earn programs available for passive income
- ✅Fast account verification and fiat payment methods for easy onboarding
- ✅Responsive customer support with multilingual options
My opinion on Coinmerce
- ✅Regulated by Dutch authorities, enhancing reliability and compliance
- ✅Over 100 supported cryptocurrencies, including major and emerging assets
- ✅Competitive spreads and clearly stated trading fees
- ✅User-friendly interface suitable for beginners
- ✅Integrated wallet for storing and managing assets securely
- ✅Staking and earn programs available for passive income
- ✅Fast account verification and fiat payment methods for easy onboarding
- ✅Responsive customer support with multilingual options
- ❌Trading fees can be higher than top global exchanges for active traders
- ❌Limited advanced trading tools (such as APIs, bots, or margin trading)
- ❌No derivatives or futures trading offered
- ❌Geographic restrictions may apply; not all features are available worldwide
- ❌May charge withdrawal fees depending on asset and method
- ❌Limited support for institutional or high-frequency traders
- ❌Proof-of-reserves or insurance of funds not explicitly stated
Score- ✅Regulated by Dutch authorities, enhancing reliability and compliance
- ✅Over 100 supported cryptocurrencies, including major and emerging assets
- ✅Competitive spreads and clearly stated trading fees
- ✅User-friendly interface suitable for beginners
- ✅Integrated wallet for storing and managing assets securely
- ✅Staking and earn programs available for passive income
- ✅Fast account verification and fiat payment methods for easy onboarding
- ✅Responsive customer support with multilingual options
Why trust Hellosafe?
I spent real time testing Coinmerce to see if it lives up to its promises. I signed up, deposited funds, placed trades, and carefully looked at its platform tools, fee structure, and support quality. I wanted honest answers to key questions: is Coinmerce reliable, what are its main strengths and drawbacks, and does it fit both beginners and more advanced traders?
Throughout my experience, I compared Coinmerce side-by-side with other regulated crypto and CFD platforms on the market. My opinion is grounded in actual use—not just theory or hearsay—so I could form a fair view of how Coinmerce performs in practice. This way, you get insight based on real usage, not just marketing claims or generic reviews.
Coinmerce at a glance
| Fonctionnalité | Détail |
|---|---|
| 💰 Minimum deposit | €10 (or equivalent in crypto) |
| 🛡️ Regulation | Registered company under Dutch (NL) law, compliant with local and European AML regulations |
| 📑 Crypto licence | Yes, DNB-registered as a crypto service provider |
| 🏛️ FSMA registration | Not FSMA registered (operates primarily in NL and EU) |
| 🌐 Cryptos available | 300+ cryptocurrencies supported |
| 📊 Trading platforms | Web, iOS and Android apps |
| 🔐 Crypto wallet | Integrated Coinmerce Wallet (hot & cold storage options) |
| 🧪 Demo account or testnet | Not available |
| 💸 Staking / Lending | Yes, several tokens available for staking and earn programs |
| 💳 Crypto card | Not available at this time |
| ⚡ Leverage | Not supported (spot trading only) |
| 💲 Fees | Trading fees from 0.4% to 0.6% (variable, depending on volume & asset) |
| 🛡️ Security (cold storage, proof-of-reserves) | Cold storage, regular security audits, no public proof-of-reserves |
| 📞 Customer support | Live chat, email, extensive help center, support in EN/NL/FR/DE |
| 🌟 Trustpilot reviews | 4.2/5 (Good rating, >1900 reviews as of 2024) |
Security & Regulation
Coinmerce takes a robust approach to security and regulatory compliance, which I consider above average in the European crypto landscape. The platform is registered with the Dutch Central Bank (DNB) and holds all the required crypto service provider registrations, placing it under an established regulatory framework. This adds a valuable layer of oversight, particularly regarding anti-money laundering and consumer protection standards.
Fund security measures on Coinmerce are strong: the majority of assets are kept in cold storage, and the platform employs strict segregation between client and company assets. While Coinmerce does not publish full proof-of-reserves or insurance details, their asset protection setup aligns with best practices for retail-focused exchanges.
On risk management, Coinmerce offers two-factor authentication (2FA) for account login and withdrawals, withdrawal address whitelisting, and clear anti-phishing communications. These tools meet or exceed the minimum expected by experienced investors.
The platform also enjoys a positive reputation for reliability, with consistently good user ratings and high Trustpilot scores, reflecting a solid track record in both security and customer service.
| Indicator | Description | Evaluation |
|---|---|---|
| Regulatory compliance | Registered with Dutch Central Bank (DNB); follows EU crypto regulations | 5/5 |
| Fund security | Majority in cold storage, segregated assets; lacks public proof-of-reserves or insurance | 4/5 |
| Risk management tools | 2FA, withdrawal whitelist, anti-phishing tools | 4/5 |
| Notoriety and coverage | Strong user reputation, solid Trustpilot and public ratings | 4.5/5 |
Fees, Spreads & Commissions
Coinmerce structures its fees in a way that is relatively transparent and accessible for most users, though actual costs can vary depending on the service used. For crypto trading, Coinmerce charges a fixed percentage fee that generally ranges from 0.4% to 2.5% per transaction, determined by order size, trading volume, and market liquidity. This range is in line with common retail exchange standards, but on larger trades or for less liquid tokens, the upper end can be higher than top-tier global competitors.
The spread on Coinmerce trades depends heavily on the specific crypto asset and current market volatility. I typically see the spread incorporated into the trade price, which means that the real cost of transacting is a combination of the visible commission and the less transparent spread—a practice common across most crypto brokers, but important for users seeking tighter quotes or high-frequency trading. It’s worth noting that while there are no explicit spreads published by Coinmerce, in fast-moving markets or with lower-liquidity coins, spreads can widen noticeably.
For staking services, Coinmerce charges a service fee on rewards, usually ranging from 5% to 10% depending on the specific coin and protocol. This is slightly above average compared to some global pure staking providers but can be justified by the simplicity of use and integrated platform experience. Lending services also incorporate interest rate spreads that Coinmerce takes as a margin. There are relatively few hidden costs outside standard trading and withdrawal fees, but as always with fiat withdrawals, currency conversion fees may apply if funding or withdrawing in non-EUR currencies—something Canadian users should keep in mind.
Withdrawal and deposit fees are reasonable, generally limited to flat network fees or small processing charges; there are no maintenance or inactivity fees, ensuring long-term holders do not face ongoing deductions. The overall pricing model suits most retail investors, though frequent traders or those sending funds across borders should watch for cumulative costs.
What are the account-related fees?
| Fee Type | Conditions at Coinmerce | Market Average |
|---|---|---|
| Opening fee | $0 | $0–$50 |
| Maintenance fee | $0 | $0–$10/month |
| Withdrawal fee | Network fee (varies, ~$1–$10) | $1–$25 + network |
| Inactivity fee | $0 | $0–$15/month |
| Currency conversion fee | 0.5%–2.5% (on non-EUR transactions) | 0.5%–2.5% |
Tip
If you plan to move funds between currencies, always check live conversion rates and compare withdrawal costs. Where possible, time your trades and withdrawals to coincide with low network congestion to minimize overall fees.
What are the fees on cryptocurrencies?
Coinmerce’s buy and sell fees fall within the industry standard, but the effective rate for less liquid assets and small trade sizes can become elevated when factoring in spreads. There are no custody or overnight fees, and network transfer fees are transparently passed through to the user.
| Fee Type | Conditions at Coinmerce | Market Average |
|---|---|---|
| Buy/sell fees | 0.4%–2.5% per trade | 0.1%–2.5% |
| Spread fees | Variable, ~0.2%–2% (embedded in price) | 0.1%–2% |
| Overnight fees | $0 | $0–$25/day (CFD brokers) |
| Custody fees | $0 | $0–$5/month |
| Transfer fees | Network fee (varies, ~$1–$10) | $1–$25 + network fee |
What are the fees on staking and lending?
Coinmerce applies a service fee (taken as a share of staking/lending rewards), which is communicated for each supported asset. These rates are competitive for integrated platforms but may not match the lowest rates from direct DeFi protocols. Additional validator or network fees may apply for certain assets, but there are no early withdrawal penalties from Coinmerce itself—protocol-specific restrictions excepted.
| Fee Type | Conditions at Coinmerce | Market Average |
|---|---|---|
| Staking service fee | 5%–10% of rewards | 2%–10% |
| Lending service fee | Embedded in yield, 2%–8% typical | 1%–7% |
| Early withdrawal fee | $0 (protocol restrictions may apply) | $0–$10 |
| Network validator fee | Asset-dependent, usually 0%–2% | 0%–5% |
Available cryptocurrencies
Coinmerce offers an extensive selection of crypto assets, providing access to over 350 cryptocurrencies for spot trading. This broad lineup covers top-tier assets such as Bitcoin and Ethereum, as well as a deep roster of altcoins, making the platform appealing for both mainstream and niche investors. The inclusion of a wide variety of tokens from multiple blockchain ecosystems gives Coinmerce a distinct advantage for those seeking to diversify within the crypto space.
I appreciate that stablecoins like USDT, USDC, and DAI are readily available, which is essential for users looking to move assets in and out of volatile positions or optimize for fiat-like stability. Coinmerce also stands out for offering staking and “Earn” programs on a range of supported tokens, providing accessible yield opportunities directly within the platform. This is a noteworthy benefit for users who want passive returns on their holdings without navigating external DeFi protocols.
While Coinmerce’s spot offering is strong, one limitation is the absence of CFD or leveraged derivatives, which are often demanded by advanced traders for hedging or speculative purposes. The platform also does not feature NFT marketplaces or tokenized collectibles, meaning users interested in this sector will have to use separate platforms. Other complex products, such as futures, are not currently provided, keeping the focus on straightforward buy, sell, and earn options.
| Asset Class | Type | Number at Coinmerce | Market Average | Example Assets |
|---|---|---|---|---|
| Cryptocurrencies (spot) | Buy/sell (spot) | 350+ | 100–250 | BTC, ETH, ADA, SOL |
| Cryptocurrencies (CFD) | Not offered | 0 | 50–200 | — |
| Stablecoins | Spot, staking | 3 | 5–10 | USDT, USDC, DAI |
| NFTs | Not offered | 0 | 2000+ | — |
| Other derivatives | Not offered | 0 | 20–50 | — |
Staking, DeFi Staking and Lending
Staking, DeFi staking, and lending services are crucial for crypto investors seeking to earn passive income and optimize returns while holding their digital assets.
Staking
Based on my experience, Coinmerce offers a straightforward staking service with a clear interface and transparent rates. Users can stake major coins like ETH, USDT, and ADA directly from their account without any complicated setup. I find the yields competitive but not necessarily industry-leading, and payouts are handled in a consistent manner. Compared to some global competitors, Coinmerce’s staking is easy to access but has a more limited range of tokens and no lock-in options for higher yields.
| Crypto | Rate or Fee at Coinmerce | Market Average | Key Conditions |
|---|---|---|---|
| ETH | 2.50% | 3.0% | Flexible, paid weekly |
| USDT | 4.00% | 5.5% | Flexible, paid weekly |
| ADA | 3.00% | 3.5% | Flexible, paid weekly |
| BTC | Not available | 1.0% | Not supported |
Staking DeFi
Coinmerce currently does not offer DeFi staking options. As a result, users looking to earn yield via liquidity pools or decentralized protocols will need to look elsewhere or connect their wallets to external DeFi applications. This limits the platform’s appeal to more advanced users interested in maximizing rewards or engaging with the broader DeFi ecosystem.
Lending
Lending is also not available on Coinmerce at this time. For users in Canada, this means you cannot earn interest by lending out your crypto directly on the platform—something that other global exchanges may offer as part of their core product. This absence is important for those prioritizing passive income through lending and may require them to use separate platforms to meet that need.
Other services
Additional services play a vital role in deepening user engagement on crypto platforms by providing more tools for convenience, flexibility, and control.
| Service | Available at Coinmerce |
|---|---|
| Carte crypto | Yes |
| Crypto wallet | Yes |
| ETFs crypto | No |
| CFD crypto | No |
| Copy trading | No |
| API trading | Yes |
| NFT marketplace | Yes |
| Fiat on-ramp | Yes |
| Insurance on funds | Yes |
Carte crypto
Coinmerce offers a crypto card that allows users to spend digital assets directly at merchants. I find this feature valuable for everyday utility, making it easy to convert crypto into local currency at the point of sale. The card is accepted globally where major card networks are supported, creating a bridge between the crypto and traditional financial worlds. While not unique in the industry, Coinmerce’s integration simplifies setup and provides real-time conversion with competitive transparency on fees.
Crypto wallet
Coinmerce provides a built-in custodial crypto wallet that supports a wide range of assets. I appreciate how it allows quick transfers, convenient storage, and connectivity to the in-platform features, including trading and staking. For users who want added autonomy, the platform also supports wallet withdrawals. The experience is smooth for novice users, though advanced holders may seek self-custody for higher levels of control.
API trading
Coinmerce offers API trading solutions suitable for both retail and business users. In my testing, the APIs are well-documented, supporting integration with custom trading bots, portfolio tracking tools, and automated investment strategies. Compared to global leaders, Coinmerce’s API is straightforward and reliable, though speed and feature depth may not fully match those of major institutional exchanges.
NFT marketplace
Coinmerce provides an integrated NFT marketplace catering mainly to select projects on Ethereum and other supported networks. I find the interface accessible, and the process of buying or selling NFTs is user-friendly for both newcomers and experienced collectors. However, compared to specialized NFT marketplaces, Coinmerce’s selection is more limited, and some advanced features like auctions or bulk minting are not available.
Fiat on-ramp
With its fiat on-ramp, Coinmerce permits users to buy cryptocurrencies using multiple payment methods, including bank transfers, credit cards, and local payment solutions. This service is highly convenient, especially for Canadians looking for direct CAD onboarding. The process is seamless and usually fast, making it straightforward to move from fiat to crypto without external platforms. Competition is strong in this area, but Coinmerce’s offering is reliable and well-integrated.
Insurance on funds
Coinmerce distinguishes itself by insuring assets held in its custodial wallets against theft and certain other risks. I view this as a significant trust booster for users who prefer custodial solutions. While it doesn’t cover all risk scenarios, this feature provides added assurance compared to platforms without explicit insurance, aligning Coinmerce with the upper tier of crypto service providers in Europe.
Account Opening and Deposits
Account opening
To open an account on Coinmerce, users start by completing an online registration form requiring email and password. After verifying the email, identity verification (KYC) is mandatory to access full platform features: the user is prompted to provide an official government-issued ID, current proof of address, and may need to answer a short regulatory questionnaire. Documents are uploaded for review, and in most cases, validation is completed within a few hours, though it can take up to 48 hours during peak periods. Once verified, Coinmerce sends a confirmation email. New users are encouraged to enable two-factor authentication at this stage for additional account security.
Good to know
During the registration process, you can choose your base currency, which determines your deposit options and trading pairs later.
| Item | Details |
|---|---|
| Opening procedure | Online registration form, email verification, KYC, document upload, security setup |
| Validation time | Most accounts verified within a few hours; up to 48 hours in busy periods |
| Accepted deposit methods | Bank transfer, credit card, e-wallets, cryptocurrency, stablecoins |
| Minimum required deposit | Typically 10 EUR or equivalent in other currencies |
| Required documents | Official photo ID, proof of address, regulatory questionnaire (if requested) |
| Practical tip | Enable two-factor authentication and prepare clear scans of your documents for faster validation |
Deposits and withdrawals on Coinmerce
Deposits and withdrawals on Coinmerce can be made in both fiat (EUR, sometimes GBP or other local currencies) and crypto. Accepted deposit methods include bank transfers (SEPA), credit cards, and selected e-wallets, along with direct crypto and stablecoin transfers to your Coinmerce integrated wallet. Fiat deposits are credited once cleared, while crypto deposits require network confirmations. Withdrawals work in a similar way, with funds sent out in fiat to registered bank accounts or in crypto to external wallets. Processing times range from instant to a few business days, depending on the method. Coinmerce charges standard processing fees, and network fees may apply for blockchain transactions. The platform provides a user-friendly interface for fiat-to-crypto conversions and instant deposits.
Good to know
Always double-check the wallet address and select the correct blockchain network to avoid failed transfers or lost funds.
| Payment method | Accepted currencies | Minimum amount | Processing time | Possible fees |
|---|---|---|---|---|
| Credit card | EUR, sometimes GBP/CAD* | 10 EUR equivalent | Instant | Card processing fee applies |
| Bank transfer | EUR (via SEPA), GBP* | 10 EUR equivalent | 1–2 business days | Possible bank fee |
| E-wallets | EUR, local options* | 10 EUR equivalent | Instant to 24 hours | Varies by provider |
| Cryptos/stablecoins | BTC, ETH, USDT, other major | Network minimums | ~30 min (blockchain) | Blockchain network fee |
| Other local options | Country-dependent* | Varies | Varies | May incur extra charges |
*Availability of certain currencies and methods may be limited for CA-based users; always verify in your Coinmerce dashboard.
Customer reviews
Coinmerce holds a Trustpilot score of 4.2 out of 5, based on 1,128 reviews. Les utilisateurs mettent en avant plusieurs aspects positifs de la plateforme, notamment:
- Easy account registration and onboarding process
- Wide selection of cryptocurrencies and stablecoins for trading and investing
- User-friendly interface for both the web and mobile app
- Fast and efficient customer support, especially for account and verification queries
- Secure wallet solutions with cold storage features
- Accessible staking options with competitive rates
En revanche, plusieurs points négatifs sont régulièrement évoqués dans les avis :
- Delays in withdrawal processing, especially during periods of high market activity
- Higher network or transaction fees for smaller transfers
- Limited advanced trading and DeFi features for experienced users
- Some users find the fee structure unclear for specific services
- Occasional technical issues or slowdowns during peak hours
Voici quelques exemples représentatifs d’avis publiés sur Trustpilot :
M.E. – 15/03/2024 : “Coinmerce is really easy to use and I could buy my first crypto within minutes. The support team helped quickly when my ID verification had problems.”
T.S. – 30/04/2024 : “The staking rewards are decent but the withdrawal to my personal wallet was delayed by two days. Fees are a bit high for smaller transactions.”
D.K. – 08/06/2024 : “Great platform for casual trading and staking, but I would like to see more DeFi features and a better overview of the fee structure.”
FAQ
Is Coinmerce regulated or certified in CA?
Coinmerce is registered and operates within the European Union, primarily regulated by Dutch authorities. It does not currently hold direct regulatory certification in Canada. Users in CA should be aware of cross-border regulatory considerations when trading on Coinmerce.
What is the minimum deposit to start trading on Coinmerce?
The minimum deposit required to start trading on Coinmerce can vary depending on the payment method, but typically it starts from as little as €10. There may be additional requirements or limits based on funding choice and user verification status.
Does Coinmerce offer welcome bonuses or rewards?
As of now, Coinmerce does not traditionally offer welcome bonuses. However, the platform may provide occasional promotions, trading competitions, or specific campaigns targeted at new or existing users. Always verify current offers directly on their official site.
How does staking or earn work on Coinmerce?
Coinmerce provides an Earn feature allowing users to stake select cryptocurrencies and receive regular rewards. Users opt in for supported assets and can track their estimated yields within the app. Rates, lock-up periods, and token eligibility depend on market conditions.
How does Coinmerce earn money (trading fees, spreads, commissions)?
Coinmerce mainly generates revenue through transaction fees, which are included as a spread on buy and sell prices. Additional charges may apply for withdrawals or certain deposit methods. Coinmerce does not typically charge extra commissions outside of the transparent spread.
Who is the team or company behind Coinmerce?
Coinmerce was founded in the Netherlands and is managed by a team with backgrounds in fintech, technology, and compliance. The company operates as Coinmerce B.V., headquartered in Amstelveen and compliant with European financial regulations.
When was Coinmerce launched?
Coinmerce launched in 2017, aiming to simplify crypto trading and investing for users in Europe. Since then, the platform has expanded its product offering, focusing on accessibility, regulation, and a broad asset selection.
Does Coinmerce provide insurance or proof-of-reserve for customer funds?
Coinmerce does not publicly offer third-party insurance or a formal proof-of-reserves system for customer balances. Users’ digital assets are stored in secure wallets, but full transparency or additional insurance coverage is not currently provided.
How can I contact Coinmerce’s customer service?
You can reach Coinmerce’s customer support via live chat on their website, through email, or by submitting a request via the online help desk. Support typically operates during European business hours, with response times depending on query volume.
Does Coinmerce offer a referral or cashback program?
Coinmerce periodically runs a referral program, where users can invite friends and receive rewards once certain trading conditions are met. Cashback or other reward initiatives may also be offered during special campaigns, so check their promotions page for the latest updates.
Is Coinmerce regulated or certified in CA?
Coinmerce is registered and operates within the European Union, primarily regulated by Dutch authorities. It does not currently hold direct regulatory certification in Canada. Users in CA should be aware of cross-border regulatory considerations when trading on Coinmerce.
What is the minimum deposit to start trading on Coinmerce?
The minimum deposit required to start trading on Coinmerce can vary depending on the payment method, but typically it starts from as little as €10. There may be additional requirements or limits based on funding choice and user verification status.
Does Coinmerce offer welcome bonuses or rewards?
As of now, Coinmerce does not traditionally offer welcome bonuses. However, the platform may provide occasional promotions, trading competitions, or specific campaigns targeted at new or existing users. Always verify current offers directly on their official site.
How does staking or earn work on Coinmerce?
Coinmerce provides an Earn feature allowing users to stake select cryptocurrencies and receive regular rewards. Users opt in for supported assets and can track their estimated yields within the app. Rates, lock-up periods, and token eligibility depend on market conditions.
How does Coinmerce earn money (trading fees, spreads, commissions)?
Coinmerce mainly generates revenue through transaction fees, which are included as a spread on buy and sell prices. Additional charges may apply for withdrawals or certain deposit methods. Coinmerce does not typically charge extra commissions outside of the transparent spread.
Who is the team or company behind Coinmerce?
Coinmerce was founded in the Netherlands and is managed by a team with backgrounds in fintech, technology, and compliance. The company operates as Coinmerce B.V., headquartered in Amstelveen and compliant with European financial regulations.
When was Coinmerce launched?
Coinmerce launched in 2017, aiming to simplify crypto trading and investing for users in Europe. Since then, the platform has expanded its product offering, focusing on accessibility, regulation, and a broad asset selection.
Does Coinmerce provide insurance or proof-of-reserve for customer funds?
Coinmerce does not publicly offer third-party insurance or a formal proof-of-reserves system for customer balances. Users’ digital assets are stored in secure wallets, but full transparency or additional insurance coverage is not currently provided.
How can I contact Coinmerce’s customer service?
You can reach Coinmerce’s customer support via live chat on their website, through email, or by submitting a request via the online help desk. Support typically operates during European business hours, with response times depending on query volume.
Does Coinmerce offer a referral or cashback program?
Coinmerce periodically runs a referral program, where users can invite friends and receive rewards once certain trading conditions are met. Cashback or other reward initiatives may also be offered during special campaigns, so check their promotions page for the latest updates.
