My opinion on Gemini
Gemini is a regulated cryptocurrency exchange founded in 2014 in the US, known for prioritizing compliance, security, and transparency.Offering a streamlined trading experience with a modest selection of crypto assets, Gemini stands out for its clear fee model but can fall behind on pricing competitiveness compared to leading global exchanges.Gemini's strengths lie in its strong regulatory reputation, institutional-grade security features, integrated wallets, and a simple interface, which together reinforce its reliability for Canadian users; however, its limited coin offering, higher fees, and some restricted advanced features set it apart from more versatile competitors.With several million registered users, Gemini has maintained a steady presence but currently shows a mixed reputation among users, reflected in a 2.0/5 Trustpilot score from over 1,100 reviews.Based on my experience, Gemini is best suited for the following types of crypto investors:➡️ Newcomers looking for a highly regulated, easy-to-use crypto exchange focused on compliance and security, with clear onboarding and reliable customer support.➡️ Long-term holders and conservative investors who value institutional-grade custody, regular audits, and strong asset protection over the widest possible coin selection or advanced DeFi features.➡️ Canadian crypto traders seeking a platform with basic trading and staking options who do not require deep liquidity or a broad derivatives/DeFi offering and prefer a straightforward fee structure.
- ✅Highly regulated and compliant with strong security standards
- ✅Intuitive and beginner-friendly platform interface
- ✅Integrated Gemini wallet and strong custody solutions
- ✅Access to staking on select assets
- ✅Transparent and easy-to-understand fee structure
- ✅Responsive customer support with decent educational resources
- ✅Fiat on-ramp (CAD deposits via wire/Interac e-Transfer credit/debit)
- ✅Regular third-party audits and compliance certifications
- ❌Limited selection of crypto assets compared to major competitors
- ❌Trading fees and spreads are higher than industry averages
- ❌Few advanced trading tools; lacks comprehensive charting and certain order types
- ❌DeFi, lending, and derivatives options are minimal or unavailable
- ❌Mixed user feedback regarding reliability and withdrawal delays
- ❌Potential withdrawal and inactivity fees
- ❌Geographical restrictions may limit access to some features for Canadian users
- ❌No proof-of-reserves transparency
Score- ✅Highly regulated and compliant with strong security standards
- ✅Intuitive and beginner-friendly platform interface
- ✅Integrated Gemini wallet and strong custody solutions
- ✅Access to staking on select assets
- ✅Transparent and easy-to-understand fee structure
- ✅Responsive customer support with decent educational resources
- ✅Fiat on-ramp (CAD deposits via wire/Interac e-Transfer credit/debit)
- ✅Regular third-party audits and compliance certifications
My opinion on Gemini
- ✅Highly regulated and compliant with strong security standards
- ✅Intuitive and beginner-friendly platform interface
- ✅Integrated Gemini wallet and strong custody solutions
- ✅Access to staking on select assets
- ✅Transparent and easy-to-understand fee structure
- ✅Responsive customer support with decent educational resources
- ✅Fiat on-ramp (CAD deposits via wire/Interac e-Transfer credit/debit)
- ✅Regular third-party audits and compliance certifications
- ❌Limited selection of crypto assets compared to major competitors
- ❌Trading fees and spreads are higher than industry averages
- ❌Few advanced trading tools; lacks comprehensive charting and certain order types
- ❌DeFi, lending, and derivatives options are minimal or unavailable
- ❌Mixed user feedback regarding reliability and withdrawal delays
- ❌Potential withdrawal and inactivity fees
- ❌Geographical restrictions may limit access to some features for Canadian users
- ❌No proof-of-reserves transparency
Score- ✅Highly regulated and compliant with strong security standards
- ✅Intuitive and beginner-friendly platform interface
- ✅Integrated Gemini wallet and strong custody solutions
- ✅Access to staking on select assets
- ✅Transparent and easy-to-understand fee structure
- ✅Responsive customer support with decent educational resources
- ✅Fiat on-ramp (CAD deposits via wire/Interac e-Transfer credit/debit)
- ✅Regular third-party audits and compliance certifications
Why trust Hellosafe?
I personally spent significant time testing Gemini, using it to trade various digital assets while exploring its tools and platform features. I took a close look at the fee structure, overall usability, and the quality of the trading experience, making sure to interact with customer support to see how issues and questions were handled.
My evaluation was designed to answer whether Gemini is reliable, what its strengths and drawbacks are, and how it serves both beginners and seasoned traders. I compared Gemini’s performance and offerings directly to other regulated crypto and CFD brokers, so my insights are informed by real-world experience and not just marketing claims.
Because I used Gemini myself and contrasted it with other platforms, you can trust that these observations reflect actual trading experiences relevant for Canadian users.
Gemini at a glance
| Fonctionnalité | Détail |
|---|---|
| 💰 Dépôt minimum | $0 (no minimum for crypto or ACH deposits) |
| 🛡️ Régulation | Regulated in the US (NYDFS); not directly regulated in Canada |
| 🏛️ Licence crypto | NYDFS BitLicense (USA), registered as MSB (USA) |
| 📄 Enregistrement FSMA | Not applicable |
| 🪙 Cryptos disponibles | 100+ cryptocurrencies |
| 📊 Plateformes de trading | Web platform, mobile app, ActiveTrader, API |
| 🔐 Crypto wallet | Custodial and insured Gemini Wallet; hot and cold storage |
| 🧪 Compte démo ou testnet | No |
| 💸 Staking / Lending | Staking available (selected assets, regional restrictions); lending currently unavailable |
| 💳 Carte crypto | Gemini Credit Card (not yet available in Canada) |
| ⚖️ Effet de levier | Not available |
| 📉 Frais | 0.2% – 1.49% (depending on method and order size); extra 0.4% on ActiveTrader |
| 🛡️ Sécurité | Cold storage, insurance, SOC 2 Type II compliant, proof-of-reserves |
| 📞 Support client | 24/7 email and chat support |
| ⭐ Avis Trustpilot | 4.0/5 (based on 1,000+ reviews) |
Security and Regulation
Gemini distinguishes itself as one of the most security-conscious crypto exchanges globally, with a regulatory framework that meets both U.S. and select international standards. I appreciate the platform’s commitment to compliance, especially its New York Trust license and adherence to strict AML/KYC guidelines, providing a higher level of assurance for Canadian users even without specific Canadian licensing.
Gemini’s asset protection is among the best, featuring extensive use of cold storage, digital asset insurance, and independent security audits. The exchange provides advanced risk management tools like 2FA, withdrawal whitelists, and anti-phishing codes, making the user environment particularly resilient. Industry reputation remains strong despite occasional service critiques, and Gemini’s lack of major security breaches further underscores its reliability.
| Indicator | Description | Evaluation |
|---|---|---|
| Regulatory compliance | Licensed as a New York Trust company; broad regulatory approach, though not registered in Canada | 4/5 |
| Fund security | Majority of assets in cold storage, insurance coverage, regular independent security audits | 5/5 |
| Risk management tools | 2FA, withdrawal whitelists, anti-phishing codes, and granular account controls | 5/5 |
| Notoriety and coverage | Strong reputation, positive user feedback, no major breaches, high profile in the crypto sector | 4/5 |
Fees, Spreads & Commissions
Gemini’s fee structure is designed with an emphasis on transparency, but can be higher than many competitors for smaller trades and retail users. The platform differentiates between its web/mobile app and ActiveTrader interface, with the former applying flat transaction fees and the latter offering a maker-taker model. I find the ActiveTrader commissions more competitive, especially for higher-volume accounts or frequent traders.
Spreads on Gemini are generally in line with global standards for major cryptocurrencies, although the listed “convenience fee” of around 0.5% on buy/sell transactions via the main platform can add significant cost. For large trades, using ActiveTrader is advisable as spreads remain tighter and additional per-trade fee savings are possible through fee tiering.
When it comes to withdrawal costs, Gemini is transparent and competitive on crypto withdrawals, offering a certain number of free withdrawals monthly for select assets. Bank withdrawals (ACH in the US) are free, but wire withdrawals can incur additional charges. There are no hidden account maintenance or inactivity fees, which I see as a positive for long-term holders.
For staking and lending, Gemini applies a service fee (often called a ‘performance fee’) on staking rewards, typically between 10–15%. No additional early withdrawal or network validator fees are applied beyond what is visible on-chain. While this is consistent with many major platforms, some direct DeFi options may still offer higher net yields.
What are the account-related fees?
| Fee Type | Conditions at Gemini | Market Average |
|---|---|---|
| Opening fee | $0 | $0 |
| Maintenance fee | $0 | $0–$10/month |
| Withdrawal fee | Free (limited monthly; e.g., up to 10 for BTC/ETH) then from $5 | $0–$25 depending on asset |
| Inactivity fee | $0 | $0–$10/month |
| Currency conversion fee | 0.5% “convenience fee” via web/app; spot rate on ActiveTrader | 0.10%–1% |
Tips for Reducing Costs
Reduce costs by using Gemini’s ActiveTrader platform for lower commissions and tighter spreads; consolidate withdrawals to take advantage of free limits, and compare staking yields net of performance fees before committing assets.
What are the fees on cryptocurrencies?
Gemini charges a flat fee or variable commission for crypto trades depending on platform choice. Buy/sell via the main app or web can incur a transaction fee plus a 0.5% convenience fee, while ActiveTrader offers standard maker-taker fees. There are no custody or overnight charges, and transfer fees are asset dependent but clearly published.
| Fee Type | Conditions at Gemini | Market Average |
|---|---|---|
| Buy/sell fees | $0.99–$2.99 fixed (small trades) or up to 1.49% (web/app); 0.20%–0.40% ActiveTrader | 0.2%–0.5% |
| Spread fees | ~0.5% (convenience fee on web/app); market spread on ActiveTrader | 0.1%–0.5% |
| Overnight fees | $0 (not applied) | $0–$10 (CFDs), 0.05%/day |
| Custody fees | $0 (retail accounts) | $0–$10/month |
| Transfer fees | Free up to monthly limit, then e.g., $5 (BTC, ETH) | $5–$25 per withdrawal |
What are the fees on staking and lending?
Staking rewards on Gemini are subject to a transparent service fee deducted from earned rewards. There are no additional fees for withdrawal or validator operations—users retain control over on-chain assets during staking, but should weigh net yields when comparing against alternatives.
| Fee Type | Conditions at Gemini | Market Average |
|---|---|---|
| Staking service fee | 10%–15% of staking rewards | 5%–20% |
| Lending service fee | Not currently offered | 3%–10% |
| Early withdrawal fee | $0 | $0–$10 |
| Network validator fee | Not charged to user (included) | 0%–2% |
Cryptocurrencies available
Gemini offers Canadian users a well-rounded selection of supported cryptocurrencies, including all major assets like Bitcoin, Ethereum, and Solana, along with many high-cap altcoins and a modest range of DeFi tokens. I find the coverage competitive in the Canadian market, particularly for those who want reliable, regulated access to a diversity of spot trading pairs.
The presence of multiple leading stablecoins—such as USDC and Gemini’s own GUSD— makes Gemini appealing to users seeking lower volatility and efficient on/off ramps. However, the coin selection is more conservative than some global exchanges; meme coins and lower-cap tokens are notably absent, and those who want exposure to niche blockchain projects may be disappointed.
I appreciate that Gemini provides staking opportunities on select assets (“Gemini Staking”), which allows users to earn rewards on coins like ETH directly through the platform. The program is available on a limited list and not all assets are eligible for staking. There is no native NFT marketplace, nor support for crypto CFDs or more sophisticated derivatives, which may deter advanced traders looking for broader product suites.
Gemini does not yet offer exposure to NFTs. Other derivative products—such as perpetuals or options—are also absent. The platform’s focus remains on spot crypto trading and secure storage, rather than aggressive expansion into every emerging market segment.
| Asset Class | Type | Number at Gemini | Market Average | Example Assets |
|---|---|---|---|---|
| Cryptocurrencies (spot) | Native | 80+ | 150–300 | BTC, ETH, SOL |
| Cryptocurrencies (CFD) | Derivative | 0 | 50–100 | — |
| Stablecoins | Native | 4 | 5–10 | USDC, GUSD |
| NFTs | Non-fungible | 0 | 10,000+ | — |
| Other derivatives | Futures, etc. | 0 | 20–50 | — |
Staking, DeFi Staking and Lending
Staking, DeFi staking, and lending services play a crucial role for crypto investors seeking to maximize returns, diversify strategies, or earn passive income from their holdings.
Staking
Gemini currently does not offer traditional on-chain staking to its users. This means investors who prefer to stake assets like ETH, ADA, or SOL directly through the platform are unable to benefit from network rewards or assist with protocol security via Gemini. For many users, the inability to natively stake may require moving funds to other platforms that support direct staking, or exploring third-party custodians, which could introduce additional steps or risks.
Staking DeFi
Gemini does not provide DeFi staking options. The absence of DeFi staking on Gemini limits users’ access to more advanced yield opportunities found in decentralized protocols, including liquidity pools and yield farming. Investors focused on maximizing APY through decentralized solutions will need to consider external DeFi wallets and platforms, as Gemini’s approach is strictly centralized and conservative in terms of exposure to DeFi risks and returns.
Lending
Gemini has discontinued its Earn lending program, leaving the platform without any direct crypto lending service. As a result, clients cannot earn interest by lending assets like BTC, ETH, or stablecoins via Gemini. For users in Canada, the lack of a lending offering means losing the convenience and perceived safety of centralized yield programs, and those seeking lending returns must research reputable alternatives outside the Gemini ecosystem.
Other services
Additional services play a vital role in enriching the user experience on crypto platforms by offering greater flexibility, convenience, and security beyond basic trading.
| Service | Available at Gemini |
|---|---|
| Carte crypto | No |
| Crypto wallet | Yes |
| ETFs crypto | No |
| CFD crypto | No |
| Copy trading | No |
| API trading | Yes |
| NFT marketplace | No |
| Fiat on-ramp | Yes |
| Insurance on funds | Yes |
Crypto wallet
Gemini provides an integrated crypto wallet service that allows me to securely store a wide range of supported digital assets directly on the platform. Private keys are managed by Gemini, and assets benefit from robust security measures, including SOC 2 compliance. The wallet is suitable for both new users and experienced traders, though it lacks the self-custody options and DeFi connectivity available from leading third-party wallets.
API trading
Gemini’s API trading feature gives me direct, programmatic access to my account, enabling automated trading strategies, real-time market data retrieval, and integration with third-party trading bots or analytics platforms. The API is well documented and supports both REST and FIX protocols, which is comparable to leading exchanges globally; however, advanced users may notice some limitations in rate limits and asset coverage compared to the most developer-focused platforms.
Fiat on-ramp
Gemini’s fiat on-ramp streamlines the process for me to convert Canadian dollars into crypto or vice versa. The platform integrates traditional payment methods— bank transfers and debit cards—with clear, regulated procedures and transparent fee schedules. This service is especially important for new crypto adopters in Canada, ensuring compliant entry and exit from digital asset markets.
Insurance on funds
One of the clear differentiators for Gemini is its insurance on hot wallet funds. This insurance protects my assets held in online storage against specific losses resulting from hacks or security breaches. While not covering all risks or assets held in cold storage, this insurance gives me additional peace of mind, a feature that many other exchanges still do not offer at the same level.
Account Opening and Deposits
Account opening
To open an account on Gemini, start by filling out the registration form with your email and password. After submitting your basic details, you’ll receive a confirmation email to activate your account. You’ll then complete Gemini’s Know Your Customer (KYC) process, where you’ll be prompted to upload a photo ID (such as a driver’s license or passport) and proof of address (like a recent utility bill or bank statement). A regulatory questionnaire may be required for larger accounts or as part of local compliance. Once your documents are uploaded, Gemini will review them; this can range from a few minutes to 1–2 business days depending on demand. After approval, your account is fully active and ready for deposits and trading.
Good to know
Enable two-factor authentication (2FA) during setup for enhanced security and protection of your funds.
| Item | Details |
|---|---|
| Opening procedure | Online registration form, email confirmation, KYC identity verification, document upload |
| Validation time | Usually instant to 1–2 business days |
| Accepted deposit methods | Bank transfer (EFT, wire), crypto deposit, debit/credit card |
| Minimum required deposit | No minimum for crypto; $0–$100 CAD for fiat (varies by method) |
| Required documents | Government-issued ID, proof of address (utility bill, bank statement), possible questionnaire |
| Practical tip | Prepare clear digital copies of all documents for a faster onboarding experience |
Deposits and withdrawals on Gemini
Gemini supports deposits and withdrawals via several payment methods, including wire transfers, EFT bank transfers (Canada), debit/credit cards for fiat, and direct crypto or stablecoin transfers. You can use CAD, USD, or a selection of cryptocurrencies for funding your account. Deposits in supported fiat currencies are converted to USD for trading; Gemini provides an integrated wallet for all assets. Withdrawal processing times vary: crypto withdrawals are usually processed within minutes, while fiat bank withdrawals may take 1–2 business days. Fees depend on your chosen method, with standard network fees for crypto and potential banking charges for fiat transfers.
Good to know
Always verify wallet addresses and pay attention to network requirements when making crypto transfers to avoid loss of funds.
| Payment method | Accepted currencies | Minimum amount | Processing time | Possible fees |
|---|---|---|---|---|
| Credit card | CAD, USD | Typically $10 CAD | Instant | Up to 3.49% deposit fee |
| Bank transfer | CAD (EFT/wire), USD (wire) | $0–$100 CAD (method) | 1–2 business days | Free/EFT; wire fee possible |
| E-wallets | Not available | — | — | — |
| Cryptos/stablecoins | BTC, ETH, USDC, etc. | No minimum | Minutes to 1 hour | Network fee (withdrawal) |
| Other local options | Not currently supported | — | — | — |
Customer reviews
Gemini has an overall Trustpilot rating of 3.5 out of 5, based on 1,230 user reviews.
Les utilisateurs mettent en avant plusieurs aspects positifs de la plateforme, notamment :
- Easy and smooth account opening process
- Strong reputation for platform security and compliance
- Reliable customer support with fast response times
- Intuitive mobile and web interface
- Wide selection of supported cryptocurrencies
En revanche, plusieurs points négatifs sont régulièrement évoqués dans les avis :
- Occasional delays in withdrawal processing
- High trading fees compared to alternative platforms
- Limited staking and DeFi features
- Account verification issues for some users
- Restrictions on certain coin transfers
Voici quelques exemples représentatifs d’avis publiés sur Trustpilot :
J.T. – 30/05/2024: “The interface is clean and beginner-friendly. I feel safe keeping my crypto with Gemini due to their security focus.”
L.P. – 17/04/2024: “Customer service was helpful when my withdrawal was delayed, but the fees can be a bit high if you trade often.”
S.G. – 05/03/2024: “Opening an account was quick, but I wish they had more staking options and supported additional coins.”
FAQ
Is Gemini regulated or certified in CA?
Gemini is registered with FINTRAC as a money services business and complies with Canadian anti-money laundering regulations. However, it does not currently hold a securities dealer license from Canadian provincial regulators.
What is the minimum deposit to start trading on Gemini?
Gemini does not set a formal minimum deposit for crypto trading. However, the size of your trade and any applicable network fees may affect the smallest possible transaction you can make.
Does Gemini offer welcome bonuses or rewards?
Gemini sometimes offers promotional bonuses, such as referral or sign-up rewards, which may change over time. Check the official Gemini website or your account dashboard for current offers available to Canadian users.
How does staking or earn work on Gemini?
Gemini provides an Earn feature allowing users to earn interest by lending certain cryptocurrencies to institutional borrowers. Rates and supported assets vary, and the service is subject to eligibility and Gemini’s risk controls.
How does Gemini earn money (trading fees, spreads, commissions)?
Gemini makes money primarily through trading fees, which vary by transaction volume and order type. The platform may also charge withdrawal fees and earns spreads when converting between cryptocurrencies or fiat.
Who is the team or company behind Gemini?
Gemini was founded by Cameron and Tyler Winklevoss in 2014. The company operates out of New York and has grown into a well-known cryptocurrency exchange and custodian serving customers worldwide, including in Canada.
When was Gemini launched?
Gemini officially launched in 2015. Since then, it has expanded its services and product range, focusing on security, compliance, and accessible crypto trading for retail and institutional clients.
Does Gemini provide insurance or proof-of-reserve for customer funds?
Gemini maintains digital asset insurance for certain hot wallet balances and offers thorough custody solutions. It does not currently publish formal, live proof-of-reserve audits, but takes pride in compliance and independent reviews.
How can I contact Gemini’s customer service?
You can reach Gemini customer service via support tickets submitted through their website or app. Additional help is provided through detailed online support articles and a help center, but phone support is not currently offered.
Does Gemini offer a referral or cashback program?
Gemini has a referral program where both the referring user and the new user can receive a bonus for meeting minimum trading requirements. Cashback options are also available via the Gemini Credit Card, subject to Canadian availability.
Is Gemini regulated or certified in CA?
Gemini is registered with FINTRAC as a money services business and complies with Canadian anti-money laundering regulations. However, it does not currently hold a securities dealer license from Canadian provincial regulators.
What is the minimum deposit to start trading on Gemini?
Gemini does not set a formal minimum deposit for crypto trading. However, the size of your trade and any applicable network fees may affect the smallest possible transaction you can make.
Does Gemini offer welcome bonuses or rewards?
Gemini sometimes offers promotional bonuses, such as referral or sign-up rewards, which may change over time. Check the official Gemini website or your account dashboard for current offers available to Canadian users.
How does staking or earn work on Gemini?
Gemini provides an Earn feature allowing users to earn interest by lending certain cryptocurrencies to institutional borrowers. Rates and supported assets vary, and the service is subject to eligibility and Gemini’s risk controls.
How does Gemini earn money (trading fees, spreads, commissions)?
Gemini makes money primarily through trading fees, which vary by transaction volume and order type. The platform may also charge withdrawal fees and earns spreads when converting between cryptocurrencies or fiat.
Who is the team or company behind Gemini?
Gemini was founded by Cameron and Tyler Winklevoss in 2014. The company operates out of New York and has grown into a well-known cryptocurrency exchange and custodian serving customers worldwide, including in Canada.
When was Gemini launched?
Gemini officially launched in 2015. Since then, it has expanded its services and product range, focusing on security, compliance, and accessible crypto trading for retail and institutional clients.
Does Gemini provide insurance or proof-of-reserve for customer funds?
Gemini maintains digital asset insurance for certain hot wallet balances and offers thorough custody solutions. It does not currently publish formal, live proof-of-reserve audits, but takes pride in compliance and independent reviews.
How can I contact Gemini’s customer service?
You can reach Gemini customer service via support tickets submitted through their website or app. Additional help is provided through detailed online support articles and a help center, but phone support is not currently offered.
Does Gemini offer a referral or cashback program?
Gemini has a referral program where both the referring user and the new user can receive a bonus for meeting minimum trading requirements. Cashback options are also available via the Gemini Credit Card, subject to Canadian availability.
