My opinion on Bitcoin Well
Bitcoin Well is a Canadian Bitcoin-focused platform founded in 2013 that stands out for its non-custodial approach, immediate self-custody delivery, and the largest network of Bitcoin ATMs in Canada.With a transparent and simple fee structure—1.2% for verified accounts and no hidden or withdrawal fees—Bitcoin Well aims to provide secure, fast, and accessible Bitcoin buying and selling directly to users' personal wallets.However, its Bitcoin-only strategy results in limited crypto asset variety and a lack of DeFi, staking, or advanced trading products, which restricts its appeal to users seeking a one-stop multi-asset platform.Regulated as a FINTRAC MSB, publicly traded on the TSX Venture Exchange, and supporting cold storage with strong compliance, the platform emphasizes reliability and transparency, though it lags in features compared to major global exchanges and lacks a mobile app.Relative to its main competitors, Bitcoin Well offers exceptional convenience for Canadian Bitcoin users, but its limited crypto selection and feature set make it less suitable for advanced traders or those seeking broad crypto exposure at a low cost.Operational since 2013 and focused exclusively on the Canadian market, Bitcoin Well boasts public company accountability and a steadily growing user base, although it is still a niche service with 64 reviews and a Trustpilot rating of 4.0/5.Based on my experience, Bitcoin Well is best suited for the following types of crypto investors or traders:
➡️ The Bitcoin-focused long-term holder prioritizing self-custody: this profile values direct ownership and control of Bitcoin without relying on custodial services. Bitcoin Well suits these users perfectly with its immediate delivery to personal wallets, transparent pricing, and commitment to non-custodial transactions.
➡️ The Canadian user seeking a secure, regulated, and simple Bitcoin buying experience: this type of user wants a trusted, local platform for straightforward Bitcoin purchases with strong regulatory compliance. Bitcoin Well appeals to this profile with its FINTRAC MSB registration, TSX Venture public listing, and focus on Canadian customers.
➡️ The individual looking for fast, convenient Bitcoin access via ATMs and online: this profile values speed and convenience in purchasing Bitcoin, whether through a network of ATMs or a streamlined online service. Bitcoin Well meets these needs with the largest Bitcoin ATM network in Canada and instant wallet delivery.
- ✅Transparent, competitive spreads (1.2% for verified accounts)
- ✅No withdrawal or hidden fees
- ✅Non-custodial model: instant self-custody delivery of Bitcoin
- ✅FINTRAC-regulated and publicly traded company enhances user trust
- ✅Largest Bitcoin ATM network in Canada with ~200 locations
- ✅Supports Lightning Network for faster and cheaper transactions
- ✅Recurring buy (DCA) automation available
- ✅Direct bill payments and gift card purchases via Bitcoin
- ✅Same-day Interac e-Transfer support for deposits and withdrawals
- ✅Cold storage for operational funds
- ❌Extremely limited asset selection: Bitcoin-only platform (with rare exceptions at select ATMs)
- ❌No staking, lending, DeFi, or token earn programs
- ❌No derivatives, CFDs, or margin trading options
- ❌No mobile app (progressive web app only)
- ❌No insurance on funds
- ❌Limited advanced trading tools and no integration with TradingView or APIs
- ❌ATM cash purchases incur higher fees (4%)
- ❌Account features and limits vary depending on KYC status
- ❌Customer support response time may be slow for negative reviews
- ❌Not suitable for traders seeking portfolio diversification or altcoin exposure
Score- ✅Transparent, competitive spreads (1.2% for verified accounts)
- ✅No withdrawal or hidden fees
- ✅Non-custodial model: instant self-custody delivery of Bitcoin
- ✅FINTRAC-regulated and publicly traded company enhances user trust
- ✅Largest Bitcoin ATM network in Canada with ~200 locations
- ✅Supports Lightning Network for faster and cheaper transactions
- ✅Recurring buy (DCA) automation available
- ✅Direct bill payments and gift card purchases via Bitcoin
- ✅Same-day Interac e-Transfer support for deposits and withdrawals
- ✅Cold storage for operational funds
My opinion on Bitcoin Well
- ✅Transparent, competitive spreads (1.2% for verified accounts)
- ✅No withdrawal or hidden fees
- ✅Non-custodial model: instant self-custody delivery of Bitcoin
- ✅FINTRAC-regulated and publicly traded company enhances user trust
- ✅Largest Bitcoin ATM network in Canada with ~200 locations
- ✅Supports Lightning Network for faster and cheaper transactions
- ✅Recurring buy (DCA) automation available
- ✅Direct bill payments and gift card purchases via Bitcoin
- ✅Same-day Interac e-Transfer support for deposits and withdrawals
- ✅Cold storage for operational funds
- ❌Extremely limited asset selection: Bitcoin-only platform (with rare exceptions at select ATMs)
- ❌No staking, lending, DeFi, or token earn programs
- ❌No derivatives, CFDs, or margin trading options
- ❌No mobile app (progressive web app only)
- ❌No insurance on funds
- ❌Limited advanced trading tools and no integration with TradingView or APIs
- ❌ATM cash purchases incur higher fees (4%)
- ❌Account features and limits vary depending on KYC status
- ❌Customer support response time may be slow for negative reviews
- ❌Not suitable for traders seeking portfolio diversification or altcoin exposure
Score- ✅Transparent, competitive spreads (1.2% for verified accounts)
- ✅No withdrawal or hidden fees
- ✅Non-custodial model: instant self-custody delivery of Bitcoin
- ✅FINTRAC-regulated and publicly traded company enhances user trust
- ✅Largest Bitcoin ATM network in Canada with ~200 locations
- ✅Supports Lightning Network for faster and cheaper transactions
- ✅Recurring buy (DCA) automation available
- ✅Direct bill payments and gift card purchases via Bitcoin
- ✅Same-day Interac e-Transfer support for deposits and withdrawals
- ✅Cold storage for operational funds
Why trust Hellosafe?
I took a hands-on approach when reviewing Bitcoin Well to ensure my conclusions reflect real usage. I explored the platform’s tools, checked how transparent the fees are, tested the quality of their web and ATM services, and reached out to customer support with typical user questions. This allowed me to see both the strengths and the weaknesses that Bitcoin Well offers compared to other regulated crypto brokers available in Canada.
My opinion considers key questions such as whether Bitcoin Well truly delivers on reliability, how accessible it is for both beginners and experienced traders, and what stands out—like instant self-custody, competitive spreads, and easy recurring purchases. I also made sure to compare it with other major regulated crypto and CFD platforms I’ve used, looking at things like transaction speed, user experience, and the Canadian-focused approach.
Overall, my recommendations are grounded in direct experience, aiming to give you a transparent and practical perspective on what to expect from Bitcoin Well, so you can decide if its unique model fits your needs.
Bitcoin Well at a glance
| Fonctionnalité | Détail |
|---|---|
| 💰 Dépôt minimum | $0 (no minimum for Verified or Lite Accounts) |
| 🛡️ Régulation | FINTRAC registered, publicly traded in Canada |
| 📜 Licence crypto | Money Services Business (MSB) in Canada |
| 📝 Enregistrement FSMA | Not applicable / Not required in Canada |
| 🪙 Cryptos disponibles | Bitcoin (BTC) only; some ATMs support LTC, ETH, BCH |
| 📊 Plateformes de trading | Web portal, mobile web app, 200+ Bitcoin ATMs |
| 🔐 Crypto wallet | Non-custodial: automatic self-custody, Lightning Network supported |
| 🧪 Compte démo ou testnet | Not available |
| 🌱 Staking / Lending | Not available |
| 💳 Carte crypto | Not available |
| ⚡ Effet de levier | Not available |
| 💸 Frais | 1.2% spread (Verified), 3% (Lite); ATM: 4% cash voucher; no withdrawal fee |
| 🛡️ Sécurité | Cold storage, non-custodial, public company oversight |
| 📞 Support client | Phone, email, Mon–Fri 9am–5pm MT, Canadian customer service |
| 🌟 Avis Trustpilot | 4.0/5 (64 reviews), 66% response rate to negative reviews |
Security & Regulation
Bitcoin Well stands out as one of the more robust and transparent options for Canadian Bitcoin users. The most notable security feature is its non-custodial model: users always retain direct control of their BTC, virtually eliminating exchange risk and making large-scale exchange hacks irrelevant to customer funds. I strongly value this approach, as it puts asset safety largely in the hands of the user, provided best practices for self-custody are followed.
The platform adheres to Canadian regulatory requirements, being registered with FINTRAC as a Money Services Business and maintaining strict KYC/AML processes for verified accounts. Its status as a publicly traded company on the TSX Venture Exchange adds another layer of credibility and oversight, with transparent financial reporting obligations.
Asset protection relies on a combination of cold storage for operational funds and multi-layered security tools like two-factor authentication. While Bitcoin Well does not provide traditional custodial insurance, the automatic self-custody model reduces the need for this and aligns with current best practices for Bitcoin security.
User reputation is generally positive, reflected in a solid Trustpilot rating and a substantial operational history since 2013. While not immune to the occasional negative review—often related to customer service delays—the overall track record and transparency position Bitcoin Well as a highly credible platform for Bitcoin transactions in Canada.
| Indicator | Description | Evaluation |
|---|---|---|
| Regulatory compliance | FINTRAC-registered MSB, KYC/AML-compliant, publicly traded (TSXV) | 5/5 |
| Fund security | Non-custodial, cold storage for operational funds, user-controlled wallets | 5/5 |
| Risk management tools | 2FA available, non-custodial, KYC/AML, user wallet security | 4/5 |
| Notoriety and coverage | Positive user reviews, 10+ years history, 4.0/5 on Trustpilot | 4/5 |
Fees, Spreads & Commissions
Bitcoin Well’s approach to fees is focused on transparency and competitive spreads, especially for Canadian users who seek direct, self-custodial Bitcoin transactions. For verified accounts, the 1.2% spread on buy and sell transactions is highly competitive within Canada’s regulated exchanges—significantly lower than many global platforms, and notably, there are no additional trading commissions or hidden charges layered on top. Lite accounts, catering mostly to lower-volume and privacy-oriented buyers, incur a higher 3% spread, which I find standard for simplified onboarding and enhanced anonymity.
When it comes to account fees, I appreciate that Bitcoin Well maintains a clear policy of zero opening, maintenance, inactivity, and withdrawal fees. This clarity sets it apart from many brokers or international exchanges that often embed costs in withdrawal processing, administration, or account dormancy. The only extra costs arise from currency conversion if users transact outside CAD, which, like other platforms, is subject to third-party rates.
ATM-related transactions are priced at a 4% fee for cash voucher purchases, slightly higher than online buys but still competitive in the Canadian ATM sector where privacy and instant settlement are valued. For large transactions via the OTC desk ("Bitcoin Well Infinite"), preferential rates apply, making the platform cost-effective for institutional and high-net-worth clients.
It is also worth noting that Bitcoin Well is a pure spot Bitcoin platform: there are no staking, lending, custody, or complex fee products, which eliminates many of the hidden or ongoing charges seen with hybrid or custodial exchanges. By prioritizing user-controlled wallets and the Lightning Network, they avoid pass-through custody or overnight charges, and all Bitcoin is immediately delivered, reducing potential transfer or custodial friction.
What are the account-related fees?
| Fee Type | Conditions at Bitcoin Well | Market Average |
|---|---|---|
| Opening fee | $0 | $0–$50 |
| Maintenance fee | $0 | $0–$10/month |
| Withdrawal fee | $0 | $2–$25 per fiat |
| Inactivity fee | $0 | $5–$25/month |
| Currency conversion fee | Variable (bank/provider rate) | 1%-3% |
Tip
To minimize total costs, I recommend opting for verified accounts to access the lowest spread, and using direct CAD transactions when possible to avoid unnecessary currency conversion charges.
What are the fees on cryptocurrencies?
Bitcoin Well’s crypto trading fees are simple and competitive for the Canadian market. The core cost comes from the quoted spread on Bitcoin buys and sells (1.2% verified, 3% Lite), with no additional trading commissions, overnight, custody, or transfer fees for online transactions. ATM cash purchases attract a distinct 4% fee. The absence of custody and overnight charges further distinguishes Bitcoin Well from larger custodial exchanges or CFD brokers.
| Fee Type | Conditions at Bitcoin Well | Market Average |
|---|---|---|
| Buy/sell fees | 1.2% (verified), 3% (Lite), 4% ATM | 0.5%–2.0% + spread |
| Spread fees | Included in above (fixed rate) | 0.2%–2% dynamic |
| Overnight fees | $0 (not applicable) | Up to 0.05%/day (CFDs) |
| Custody fees | $0 (non-custodial) | $0–$10/month |
| Transfer fees | $0 (user to external wallet) | $1–$30 |
What are the fees on staking and lending?
Bitcoin Well does not offer staking or lending services, in line with its strict non-custodial model. Therefore, users incur no service fees, penalties, or validator charges related to these products. This contrasts with most competitors who often charge between 5% and 20% of staking rewards and may apply early withdrawal penalties or network validator fees.
| Fee Type | Conditions at Bitcoin Well | Market Average |
|---|---|---|
| Staking service fee | Not offered ($0) | 5%–20% of rewards |
| Lending service fee | Not offered ($0) | 1%–5% |
| Early withdrawal fee | Not offered ($0) | 0–3% |
| Network validator fee | Not offered ($0) | 0.1%–2% |
Cryptocurrencies available
Bitcoin Well’s asset lineup is fundamentally focused on Bitcoin, which shapes every aspect of the platform’s markets and service design. As a user, I appreciate the uncompromising approach to self-custody and the instant, direct delivery of Bitcoin to my own wallet—either on-chain or via the Lightning Network. This is unusual compared to most crypto platforms and provides security and convenience not often matched elsewhere, especially for users who want to avoid custodial risk altogether.
In terms of variety, Bitcoin Well is intentionally minimal. Beyond Bitcoin, the only other crypto assets occasionally supported are Litecoin, Ethereum, and Bitcoin Cash, available at select ATMs. On the web and core platform, however, there’s no access to altcoins, stablecoins, or token diversity. Those looking to trade emerging projects or diversify into DeFi products will find Bitcoin Well limited in this regard.
The absence of staking, lending, derivatives, or DeFi markets further reinforces the Bitcoin-centric philosophy. There are no yield-generating or earning programs, and Bitcoin Well does not offer NFTs, leveraged products, or futures trading. For me, this ensures simplicity but makes the platform unsuitable for anyone wanting access to a broader digital asset ecosystem.
Where Bitcoin Well excels is in the breadth of ways to obtain and use Bitcoin. I can buy and sell Bitcoin directly through the web portal, use recurring “DCA” purchases, leverage nearly 200 ATMs nationwide for cash or debit purchases, and pay bills or load gift cards using Bitcoin. The OTC desk for large orders is a notable feature for high-net-worth or institutional users.
Ultimately, Bitcoin Well stands out for Canadians who value immediate Bitcoin delivery, self-custody, and a transparent, regulated environment. Those seeking broader asset options or participation in altcoin or DeFi markets will not find what they need here.
| Asset Class | Type | Number at Bitcoin Well | Market Average | Example Assets |
|---|---|---|---|---|
| Cryptocurrencies (spot) | Non-custodial | 1–4 | 100+ | BTC, occasionally LTC, ETH, BCH |
| Cryptocurrencies (CFD) | Not offered | 0 | 30–60 | – |
| Stablecoins | Not offered | 0 | 10+ | – |
| NFTs | Not offered | 0 | 200,000+ | – |
| Other derivatives | Not offered | 0 | 20+ | – |
Staking, DeFi Staking and Lending
Staking, DeFi staking, and lending are important features for crypto investors seeking passive income or yield, but their availability varies by platform and shapes how users can grow their assets.
Staking
Bitcoin Well does not offer staking services for any cryptocurrencies, including Bitcoin or popular proof-of-stake assets like ETH. For users, this means that the platform is focused entirely on non-custodial Bitcoin transactions—buying, selling, and withdrawing to your personal wallet—without the opportunity to earn staking rewards directly through Bitcoin Well. Investors seeking staking rewards will need to look to other exchanges or wallets that support staking for proof-of-stake coins.
Staking DeFi
DeFi staking, which lets users participate in decentralized staking protocols or liquidity pools to earn yield, is not available on Bitcoin Well. Since the platform’s value proposition centres on Bitcoin self-custody and secure transactions, there are no integrated DeFi staking options or connections to decentralized earning apps. This lack of DeFi staking simplifies the user experience but may leave more advanced users looking elsewhere for higher-yield opportunities.
Lending
Bitcoin Well does not provide crypto lending or borrowing services. I cannot lend out Bitcoin or other supported assets via the platform, nor can I access crypto-backed loans. The absence of lending features reflects the non-custodial, Bitcoin-centric approach of the platform. Users interested in earning interest through lending, or in leveraging their holdings, will need to consider alternative providers with integrated lending marketplaces.
Other services
Additional services play a crucial role in enriching the user experience on crypto platforms, allowing users to access a broader range of tools and functionality.
| Service | Available at Bitcoin Well |
|---|---|
| Carte crypto | No |
| Crypto wallet | Yes |
| ETFs crypto | No |
| CFD crypto | No |
| Copy trading | No |
| API trading | No |
| NFT marketplace | No |
| Fiat on-ramp | Yes |
| Insurance on funds | No |
Crypto wallet
Bitcoin Well provides a non-custodial crypto wallet service by default, with direct delivery of Bitcoin purchased to users’ own wallets. This means I maintain full control over my BTC without relying on third-party custody—a significant advantage for privacy and security-minded users. The integration with the Lightning Network sets Bitcoin Well apart when it comes to transaction speed and on-chain flexibility. However, wallet functionality is primarily focused on Bitcoin, with limited support for altcoins compared to multi-asset exchanges. Unlike larger platforms with advanced wallet features or backup tools, Bitcoin Well keeps everything simple, emphasizing autonomy and transparency.
Fiat on-ramp
Bitcoin Well delivers a streamlined fiat on-ramp, allowing me to purchase Bitcoin directly using Canadian dollars through options like Interac e-Transfer, bank transfer, and even cash at nearly 200 ATMs nationwide. This is one of the strongest features of Bitcoin Well—it offers fast settlement, instant delivery to a personal wallet, and same-day funding or withdrawals. In contrast to some global exchanges with complex fiat gateways, Bitcoin Well’s local approach caters precisely to Canadian crypto investors who want direct, easy access to self-custody BTC purchases.
Account Opening & Deposits
Account opening
Opening an account on Bitcoin Well is a straightforward online process. Start by completing the registration form with your email address and basic information. For full access and higher transaction limits, you will be asked to verify your identity by uploading a government-issued ID (such as a Canadian driver's licence or passport) and a recent proof of address. Some users may also need to answer a short regulatory questionnaire as part of anti-money laundering (AML) and FINTRAC compliance. After submitting your documents, most accounts are validated within one business day, though occasional delays can occur during busy periods. Look out for a confirmation email to activate your account. For smaller transactions, you may use a “Lite Account” with limited KYC requirements, but note these come with lower transaction limits and higher spreads.
Good to know
Choosing your base currency (CAD or BTC) during setup helps streamline deposits and withdrawals. It’s also highly recommended to enable two-factor authentication (2FA) at this stage for maximum account security.
| Item | Details |
|---|---|
| Opening procedure | Online registration, upload of ID and address proof, KYC/AML steps |
| Validation time | Typically under 1 business day |
| Accepted deposit methods | E-Transfer, bank transfer, cash vouchers, crypto |
| Minimum required deposit | No minimum deposit for most methods |
| Required documents | Government-issued ID, proof of address (KYC) |
| Practical tip | Enable 2FA and have your wallet address ready before depositing |
Deposits and withdrawals on Bitcoin Well
Deposits and withdrawals on Bitcoin Well are designed for fast and easy access to your funds. You can fund your account using Interac e-Transfer, bank transfer, cash vouchers (via ATMs), or directly with Bitcoin. Supported currencies for fiat operations are CAD and, for crypto, Bitcoin (including Lightning Network transactions). All Bitcoin purchases are delivered instantly to your self-custody wallet, ensuring you retain full control of your assets. Withdrawals to your bank via e-Transfer or bank transfer are typically processed the same day. Bitcoin Well charges no withdrawal or maintenance fees; however, standard network fees may apply for crypto transactions. Fiat-to-crypto conversions are integrated into the platform, and an in-app wallet option helps manage Lightning and on-chain transactions.
Good to know
Always double-check wallet addresses and your selected network before making Bitcoin withdrawals or deposits—errors cannot be reversed, and network fees are non-refundable.
| Payment method | Accepted currencies | Minimum amount | Processing time | Possible fees |
|---|---|---|---|---|
| Credit card | CAD | $20 | Instant | Standard spread plus card processor fee |
| Bank transfer | CAD | $100 | Same/next day | None (standard banking fees may apply) |
| E-wallets | Not supported | – | – | – |
| Cryptos | BTC | 0.0001 BTC | Minutes (network dependent) | Bitcoin network fee only |
| Cash voucher / ATM | CAD | $10 | Instant (physical) | Up to 4% ATM fee |
Customer reviews
With a Trustpilot score of 4.0 out of 5 based on 64 reviews, Bitcoin Well receives generally positive feedback from users.
Users highlight several positive aspects of the platform, including:
- Fast and direct Bitcoin delivery into self-custody wallets
- Easy account setup, even for newcomers to crypto
- Competitive spreads, especially for verified accounts
- Reliable access to a large network of Bitcoin ATMs across Canada
- Option to use the Lightning Network for fast, low-fee transactions
- Transparent, no hidden fee structure
On the other hand, several negative points are regularly raised in reviews:
- Occasional slow or unresponsive customer support
- Limited selection to Bitcoin, with very few altcoin or DeFi features
- Some reports of account verification or access issues
- Higher fees for lite accounts or ATM cash purchases
- Platform interface could be confusing for beginners
Here are some representative examples of reviews posted on Trustpilot:
R.L. – 06/14/2024: “Best price for buying Bitcoin online and goes right into self custody. You only need to set up your own Bitcoin wallet and you are in control of your own coins. No exchange risk, which is 100% worth the small bit of effort to set up your own wallet if you haven't done so already.”
S.W. – 04/30/2024: “Never had any issues with the Bitcoin Well services, using it every month to stack sats. The KYC registration was just fine. I'm glad I found this service, as before, it was a too complicated banking process.”
T.K. – 03/18/2024: “This site has become scamish. Today the site doesn't bring option for buying bitcoin. My friends also after receiving funds their accounts were disabled and none of their customer service works, after sending numerous emails to support none was replied.”
FAQ
Is Bitcoin Well regulated or certified in CA?
Yes, Bitcoin Well is regulated in Canada as a registered Money Services Business (MSB) with FINTRAC. The company is also publicly listed on the TSX Venture Exchange, which requires regular financial disclosures and compliance with Canadian regulations.
What is the minimum deposit to start trading on Bitcoin Well?
Bitcoin Well does not specify a formal minimum deposit for verified accounts, but for Lite accounts, single transactions are capped at $950, and daily limits at $3,000. Deposits can be made via Interac e-Transfer, bank transfer, or cash at one of their Canadian ATMs.
Does Bitcoin Well offer welcome bonuses or rewards?
Bitcoin Well does not offer traditional welcome bonuses, deposit matches, or trading rewards. Their focus is on transparent, competitive spreads with no hidden fees, rather than incentives. However, users may benefit from periodic promotions or referral campaigns announced by the platform.
How does staking or earn work on Bitcoin Well?
Bitcoin Well does not currently offer staking, DeFi products, or any “earn” features. The platform is strictly Bitcoin-focused and does not provide options for earning yield through staking, interest accounts, or DeFi services. All purchases are direct-to-wallet transactions.
How does Bitcoin Well earn money (trading fees, spreads, commissions)?
Bitcoin Well generates revenue through transaction spreads on buy and sell orders—1.2% for verified accounts and 3% for Lite accounts. There are no additional withdrawal or maintenance fees. ATM purchases carry a 4% fee for cash voucher orders.
Who is the team or company behind Bitcoin Well?
Bitcoin Well was founded by Adam O'Brien and is operated by a publicly traded Canadian company, Bitcoin Well Inc. The headquarters is located in Edmonton, Alberta, with a team focused on Bitcoin services, ATMs, and regulatory compliance in Canada.
When was Bitcoin Well launched?
Bitcoin Well was originally founded as Bitcoin Solutions in 2013 and has been serving Canadian customers since then. It has since expanded services, rebranded, and became the first publicly traded non-custodial Bitcoin platform globally in 2021.
Does Bitcoin Well provide insurance or proof-of-reserve for customer funds?
Bitcoin Well operates as a non-custodial platform, meaning users receive Bitcoin directly to their own wallets and the company does not hold client funds. As such, there is no insurance or proof-of-reserves system, as assets are not under company custody.
How can I contact Bitcoin Well’s customer service?
You can reach Bitcoin Well’s customer service by phone at 1-888-711-3866 or by emailing help@bitcoinwell.com. Support is available during Canadian business hours, and the company aims to respond promptly to all inquiries from new and existing users.
Does Bitcoin Well offer a referral or cashback program?
While Bitcoin Well does not maintain an ongoing cashback system, they do occasionally run referral programs or promotional campaigns. These are announced on their website, and terms vary by promotion—check for the latest offers before signing up.
Is Bitcoin Well regulated or certified in CA?
Yes, Bitcoin Well is regulated in Canada as a registered Money Services Business (MSB) with FINTRAC. The company is also publicly listed on the TSX Venture Exchange, which requires regular financial disclosures and compliance with Canadian regulations.
What is the minimum deposit to start trading on Bitcoin Well?
Bitcoin Well does not specify a formal minimum deposit for verified accounts, but for Lite accounts, single transactions are capped at $950, and daily limits at $3,000. Deposits can be made via Interac e-Transfer, bank transfer, or cash at one of their Canadian ATMs.
Does Bitcoin Well offer welcome bonuses or rewards?
Bitcoin Well does not offer traditional welcome bonuses, deposit matches, or trading rewards. Their focus is on transparent, competitive spreads with no hidden fees, rather than incentives. However, users may benefit from periodic promotions or referral campaigns announced by the platform.
How does staking or earn work on Bitcoin Well?
Bitcoin Well does not currently offer staking, DeFi products, or any “earn” features. The platform is strictly Bitcoin-focused and does not provide options for earning yield through staking, interest accounts, or DeFi services. All purchases are direct-to-wallet transactions.
How does Bitcoin Well earn money (trading fees, spreads, commissions)?
Bitcoin Well generates revenue through transaction spreads on buy and sell orders—1.2% for verified accounts and 3% for Lite accounts. There are no additional withdrawal or maintenance fees. ATM purchases carry a 4% fee for cash voucher orders.
Who is the team or company behind Bitcoin Well?
Bitcoin Well was founded by Adam O'Brien and is operated by a publicly traded Canadian company, Bitcoin Well Inc. The headquarters is located in Edmonton, Alberta, with a team focused on Bitcoin services, ATMs, and regulatory compliance in Canada.
When was Bitcoin Well launched?
Bitcoin Well was originally founded as Bitcoin Solutions in 2013 and has been serving Canadian customers since then. It has since expanded services, rebranded, and became the first publicly traded non-custodial Bitcoin platform globally in 2021.
Does Bitcoin Well provide insurance or proof-of-reserve for customer funds?
Bitcoin Well operates as a non-custodial platform, meaning users receive Bitcoin directly to their own wallets and the company does not hold client funds. As such, there is no insurance or proof-of-reserves system, as assets are not under company custody.
How can I contact Bitcoin Well’s customer service?
You can reach Bitcoin Well’s customer service by phone at 1-888-711-3866 or by emailing help@bitcoinwell.com. Support is available during Canadian business hours, and the company aims to respond promptly to all inquiries from new and existing users.
Does Bitcoin Well offer a referral or cashback program?
While Bitcoin Well does not maintain an ongoing cashback system, they do occasionally run referral programs or promotional campaigns. These are announced on their website, and terms vary by promotion—check for the latest offers before signing up.
