My opinion on Netcoins
Netcoins is a Canadian crypto trading platform established in 2014 and backed by a publicly traded parent company, making compliance and transparency core strengths. Netcoins offers straightforward access to a selection of major cryptocurrencies via an intuitive web and mobile platform, appealing primarily to entry-level and intermediate Canadian users. While the platform benefits from strong regulatory oversight (registered as a restricted dealer with the Canadian securities regulator), security measures like cold storage and compliance controls, its competitive edge is somewhat offset by higher-than-average spreads and a relatively limited asset lineup compared to key competitors. The platform’s Trustpilot score stands at 4.2 (based on over 350 reviews), highlighting generally positive customer sentiment, especially around ease of use and local customer support. Netcoins is best positioned as a reliable entry point for Canadians seeking a regulated, user-friendly exchange focused on foundational crypto services, with transparent operations and a pricing model that prioritizes security and simplicity. Based on my experience, Netcoins is best suited for the following trader profiles:
➡️ The beginner seeking a regulated and easy-to-use Canadian platform: this profile values local compliance, a simple user interface, and clear support for fiat deposits and withdrawals. Netcoins fits these users well with its intuitive platform, strong regulatory standing, and focus on core crypto services.
➡️ The long-term investor focused on major cryptocurrencies: this type of user is primarily interested in buying and holding established cryptos like Bitcoin or Ethereum in a secure, regulated environment. Netcoins appeals to this profile through its cold storage practices, transparent operations, and emphasis on security over speculative features.
➡️ The Canadian user who prioritizes local support and transparency: this profile prefers platforms that offer reliable customer service, clear pricing, and operations rooted in Canadian regulatory frameworks. Netcoins meets these expectations with its restricted dealer registration, publicly traded parent company, and responsive support team.
- ✅Fully regulated and compliant with Canadian securities regulations
- ✅Easy-to-use interface ideal for new crypto users
- ✅Strong security practices including cold storage for client assets
- ✅Supports CAD deposits and withdrawals with Interac e-Transfer and wire
- ✅Responsive, locally-based customer support
- ✅Transparent pricing with no hidden deposit or trading fees
- ✅Integrated crypto wallet for convenient storage
- ❌Higher spreads compared to larger global exchanges
- ❌Limited selection of tradable crypto assets (mainly major coins)
- ❌No access to staking, lending, DeFi, or derivatives products
- ❌No advanced trading tools or API support for algorithmic traders
- ❌Potential withdrawal fees, especially for crypto withdrawals
- ❌No insurance on crypto deposits
Score- ✅Fully regulated and compliant with Canadian securities regulations
- ✅Easy-to-use interface ideal for new crypto users
- ✅Strong security practices including cold storage for client assets
- ✅Supports CAD deposits and withdrawals with Interac e-Transfer and wire
- ✅Responsive, locally-based customer support
- ✅Transparent pricing with no hidden deposit or trading fees
- ✅Integrated crypto wallet for convenient storage
My opinion on Netcoins
- ✅Fully regulated and compliant with Canadian securities regulations
- ✅Easy-to-use interface ideal for new crypto users
- ✅Strong security practices including cold storage for client assets
- ✅Supports CAD deposits and withdrawals with Interac e-Transfer and wire
- ✅Responsive, locally-based customer support
- ✅Transparent pricing with no hidden deposit or trading fees
- ✅Integrated crypto wallet for convenient storage
- ❌Higher spreads compared to larger global exchanges
- ❌Limited selection of tradable crypto assets (mainly major coins)
- ❌No access to staking, lending, DeFi, or derivatives products
- ❌No advanced trading tools or API support for algorithmic traders
- ❌Potential withdrawal fees, especially for crypto withdrawals
- ❌No insurance on crypto deposits
Score- ✅Fully regulated and compliant with Canadian securities regulations
- ✅Easy-to-use interface ideal for new crypto users
- ✅Strong security practices including cold storage for client assets
- ✅Supports CAD deposits and withdrawals with Interac e-Transfer and wire
- ✅Responsive, locally-based customer support
- ✅Transparent pricing with no hidden deposit or trading fees
- ✅Integrated crypto wallet for convenient storage
Why trust Hellosafe?
I dedicated time to testing Netcoins from a trader’s perspective, making real trades and digging into its everyday features. I carefully evaluated the platform’s trading tools, fee structure, and how easy or challenging it is to use—not just for beginners but also for those with more trading experience. In addition, I contacted customer support with real queries to gauge the efficiency and helpfulness of their responses.
My feedback is based on direct experience, not just research or hearsay. I compared what I found with other regulated crypto and CFD brokers available to Canadian residents, so I could assess whether Netcoins stands out or falls short in any key areas. This hands-on approach gave me clear insight into the broker’s strengths, limitations, and overall reliability.
Netcoins at a glance
| Fonctionnalité | Détail |
|---|---|
| 💰 Dépôt minimum | $10 CAD (via Interac e-Transfer, bank wire, crypto) |
| 🛡️ Régulation | Regulated as a Money Services Business by FINTRAC, licensed as a Restricted Dealer (CSA) |
| 🏛️ Licence crypto | Registered with Canadian securities regulators (CSA, BCSC, OSC) |
| 📄 Enregistrement FSMA | Not registered with FSMA |
| 🪙 Cryptos disponibles | 35+ cryptocurrencies (BTC, ETH, USDC, and more) |
| 📊 Plateformes de trading | Web platform and mobile app |
| 🔐 Crypto wallet | Custodial wallets plus option to withdraw to self-custody |
| 🧪 Compte démo ou testnet | No demo account or testnet available |
| 💸 Staking / Lending | Staking not available; no crypto lending |
| 💳 Carte crypto | Netcoins Visa prepaid card available |
| ⚖️ Effet de levier | Not available |
| 📉 Frais | 0.5% trading fee, free deposits and withdrawals (fiat and crypto) |
| 🛡️ Sécurité | Cold storage for assets, regular security audits, multi-signature wallets |
| 📞 Support client | Live chat, email support, and help center |
| ⭐ Avis Trustpilot | 4.4/5 (based on over 2,000 reviews) |
Security & Regulation
Netcoins demonstrates a strong commitment to compliance and user safety within the Canadian regulatory landscape. Its registration as a restricted dealer with Canadian securities regulators signals transparent oversight and adherence to domestic rules, which enhances trust for users in Canada. Client assets are managed with segregation practices and the use of third-party custodians, providing a reasonable level of protection against operational risks.
Security features like two-factor authentication and withdrawal address whitelisting are available, but some advanced protections—such as proof-of-reserves attestations or robust insurance for crypto assets—are not as prominently publicized as on certain top-tier exchanges. User reviews generally report a positive experience, with a reputation for responsive support, though Netcoins does not yet have the long-established track record of the largest global exchanges.
| Indicator | Description | Evaluation |
|---|---|---|
| Regulatory compliance | Registered with Canadian securities authorities as a restricted dealer; transparent About licensing | 5/5 |
| Fund security | Assets held with qualified custodians, clear segregation; limited info on insurance/proof-of-reserves | 4/5 |
| Risk management tools | Standard 2FA, withdrawal whitelists, basic anti-phishing protections | 4/5 |
| Notoriety and coverage | Good domestic reputation, positive user reviews, growing footprint; less established internationally | 4/5 |
Fees, Spreads & Commissions
Netcoins stands out for its transparent pricing structure, offering commission-free trading on both its web and mobile platforms. I appreciate that the absence of trading commissions simplifies cost estimation for most retail users, placing Netcoins ahead of competitors that still charge per-trade fees.
While Netcoins advertises “zero commission,” I observed that spreads are somewhat wider than on the most competitive global exchanges. The platform typically incorporates an all-in spread, ranging between 0.50% and 1.50% depending on market conditions and liquidity. Compared to major international brokers or advanced trading platforms, these spreads are on the high side, particularly for high-frequency or large-volume traders.
Account fees are minimal, which benefits Canadian users looking for a low-barrier entry. There are no fees for opening or maintaining an account, and fiat withdrawals to Canadian bank accounts are free. However, crypto withdrawals incur a fixed network fee, which should be considered by active traders or those moving assets regularly.
Netcoins currently does not offer built-in staking or lending products. This omission means users cannot benefit from passive income on their crypto holdings directly through the platform. Those seeking yield options will need to transfer assets to other providers, which may result in additional transfer costs.
What are the account-related fees?
| Fee Type | Conditions at Netcoins | Market Average |
|---|---|---|
| Opening fee | $0 | $0 |
| Maintenance fee | $0 | $0–$10/month |
| Withdrawal fee | $0 for fiat; crypto: network fee only | $0–$25 depending on asset |
| Inactivity fee | $0 | $0–$10/month |
| Currency conversion fee | ~0.5%–1.5% (included in spread) | 0.10%–1% |
Tip
To reduce costs, consolidate crypto withdrawals and use fiat withdrawals when possible, as these are free. If you trade at higher volumes, monitor spreads closely; compare with other platforms to ensure Netcoins remains cost-effective for your trading profile.
What are the fees on cryptocurrencies?
Trading on Netcoins is commission-free; however, all buy and sell transactions include a built-in spread. There are no overnight or custody fees for holding crypto assets, and transfer fees apply only to blockchain network costs when withdrawing crypto.
| Fee Type | Conditions at Netcoins | Market Average |
|---|---|---|
| Buy/sell fees | $0 commission; all costs included in spread | 0.2%–0.5% per trade |
| Spread fees | 0.5%–1.5% (varies per asset/liquidity) | 0.10%–1.0% |
| Overnight fees | $0 | $0–$10 (CFDs), 0.05%/day |
| Custody fees | $0 | $0–$10/month |
| Transfer fees | Network fee only (varies by asset; e.g. $5–$10 BTC) | $5–$25 per withdrawal |
What are the fees on staking and lending?
Netcoins does not offer staking or lending services for any supported cryptocurrency. This means there are no service, lending, or early withdrawal fees charged by the platform. Users interested in these features must transfer assets elsewhere, with costs limited to the crypto withdrawal network fee.
| Fee Type | Conditions at Netcoins | Market Average |
|---|---|---|
| Staking service fee | Not available | 5%–20% of rewards |
| Lending service fee | Not available | 3%–10% of earned yield |
| Early withdrawal fee | Not available | $0–$10 |
| Network validator fee | Not available | 0%–2% |
Available cryptocurrencies
Netcoins provides a straightforward selection of cryptocurrencies, focusing on the most widely traded and recognized assets in the market. The spot offering includes a core group of coins such as BTC, ETH, and several leading altcoins, appealing to Canadian retail investors looking for reliability and simplicity rather than exposure to less established tokens.
The platform offers major stablecoins, which I see as a key benefit for users who want to hedge volatility or use digital cash equivalents. However, the diversity of available tokens is modest compared to global exchanges; there is a clear emphasis on compliance and reducing exposure to higher-risk assets. I do not see support for DeFi tokens, advanced blockchain projects, or ecosystem specialization.
There are currently no staking or yield options, which means that Netcoins remains a pure trading platform. Investors seeking passive income or DeFi integration will need to rely on external wallets and protocols. The lack of NFTs and derivatives, such as futures contracts or leveraged products, confirms the platform’s focus on simplicity and regulatory clarity, rather than catering to advanced or speculative use cases.
| Asset Class | Type | Number at Netcoins | Market Average | Example Assets |
|---|---|---|---|---|
| Cryptocurrencies (spot) | Native | ~35 | 150–300 | BTC, ETH, LTC, ADA |
| Cryptocurrencies (CFD) | Derivative | 0 | 50–100 | — |
| Stablecoins | Native | 2 | 5–10 | USDT, USDC |
| NFTs | Non-fungible | 0 | 10,000+ | — |
| Other derivatives | Derivatives | 0 | 50–150 | — |
Staking, DeFi Staking, and Lending
Staking, DeFi staking, and lending services play a crucial role for crypto investors, offering the potential for passive income and portfolio diversification beyond simple trading.
Staking
Netcoins currently does not offer staking services on its platform. I find this a notable limitation for investors in Canada who want to earn passive rewards on tokens like ETH or ADA without moving their assets to a third-party provider. This absence means users need to seek external solutions for staking, which can add extra steps, costs, and potential security risks to their crypto management.
Staking DeFi
Netcoins does not provide DeFi staking products or access. For those interested in putting their tokens to work using decentralized protocols, this lack of support means missing out on typically higher yields and broader token options available on DeFi platforms. Users seeking DeFi exposure will have to transfer funds elsewhere, which may increase the complexity and risk profile of their portfolio.
Lending
Netcoins does not offer crypto lending services at this time. From a user standpoint, this limits the opportunity to earn interest on idle assets such as stablecoins (USDT, USDC) or even major coins like BTC and ETH. Investors looking to take advantage of lending as a source of passive income will need to evaluate other platforms that provide these yield-generation features.
Other services
Additional services help enhance the user experience on crypto platforms by adding convenience, flexibility, and more ways to interact with digital assets.
| Service | Available at Netcoins |
|---|---|
| Carte crypto | No |
| Crypto wallet | Yes |
| ETFs crypto | No |
| CFD crypto | No |
| Copy trading | No |
| API trading | No |
| NFT marketplace | No |
| Fiat on-ramp | Yes |
| Insurance on funds | Yes |
Crypto wallet
Netcoins provides each user with a secure, platform-based crypto wallet. When I hold assets on Netcoins, they are stored in a custodial wallet structure, which simplifies transactions and minimizes the risk of personal key management errors. Security protocols are robust and compliant with Canadian regulations; however, I don’t have direct access to private keys, which some advanced users may consider a limitation compared to non-custodial alternatives.
Fiat on-ramp
The fiat on-ramp with Netcoins is straightforward and designed for Canadian customers. I can deposit Canadian dollars via Interac e-Transfer, wire transfer, or even bill payment, making it particularly accessible for local users. Funds usually settle quickly, and there are few hidden fees, which positions Netcoins competitively against many global platforms that may charge more or offer slower processing.
Insurance on funds
One key feature of Netcoins is its insurance on held client assets. The platform provides coverage against specific risks, notably theft or cyber breaches at the platform level. This gives me an extra sense of security compared to platforms that do not offer insurance, though it does not protect against individual account compromises or standard market risks. For Canadians, this additional layer of safety is a strong value proposition.
Account Opening & Deposits
Account opening
Creating an account on Netcoins is straightforward: fill out the registration form with your email and a secure password, then confirm your email address via a secure link. The next step is identity verification (KYC), which requires uploading a government-issued ID and a recent proof of address. For some users, Netcoins may request a brief regulatory questionnaire to comply with Canadian standards. Typically, account validation is completed within a few minutes to a few hours, but it may take up to 1 business day during periods of high demand. Once verified, you’ll receive a confirmation email and can immediately access the Netcoins dashboard. For added security, setting up two-factor authentication (2FA) is recommended as part of your account setup.
Good to know
Enabling two-factor authentication from the start can help protect your account against unauthorized access.
| Item | Details |
|---|---|
| Opening procedure | Online registration, email verification, KYC (ID/proof of address), optional questionnaire |
| Validation time | Usually minutes to a few hours; up to 1 business day in peak periods |
| Accepted deposit methods | Bank transfer (Interac e-Transfer, wire), crypto deposits |
| Minimum required deposit | $10 CAD (for fiat); varies by crypto asset |
| Required documents | Government-issued photo ID and proof of address |
| Practical tip | Prepare your ID and address proof in advance to speed up the onboarding process |
Deposits and withdrawals on Netcoins
Netcoins supports deposits and withdrawals in Canadian dollars via Interac e-Transfer and wire transfer, as well as direct cryptocurrency transfers for supported assets. Funds deposited by Interac e-Transfer are usually credited within minutes, while wire transfers may take up to 1 business day. Withdrawals to bank accounts can be completed via Interac e-Transfer or wire; cryptocurrency withdrawals are processed promptly, subject to standard blockchain network times. Netcoins provides users with an integrated wallet for both CAD and supported crypto, and offers instant CAD-to-crypto conversions. Most deposit methods are free, though withdrawal fees and network fees for crypto may apply depending on the asset and method chosen.
Good to know
Always double-check your crypto wallet addresses before confirming a withdrawal; mistakes can lead to irreversible loss of funds.
| Payment method | Accepted currencies | Minimum amount | Processing time | Possible fees |
|---|---|---|---|---|
| Credit card | Not supported | — | — | — |
| Bank transfer | CAD | $10 CAD | Minutes–1 business day | Generally free for deposit; withdrawal fees apply |
| E-wallets | Not supported | — | — | — |
| Cryptos/stablecoins | BTC, ETH, LTC, and more | Varies by asset | Minutes to 1 hour | Blockchain network fee for withdrawal |
| Other local options | Interac e-Transfer | $10 CAD | Minutes | Free deposit; withdrawal fee applies |
Customer reviews
Netcoins has a Trustpilot rating of 4.3 out of 5, based on more than 1,000 user reviews.
Les utilisateurs mettent en avant plusieurs aspects positifs de la plateforme, notamment :
- Simple and fast account verification
- Friendly and responsive customer support
- Straightforward interface for buying and selling crypto
- Quick CAD deposit and withdrawal processing
- Strong emphasis on platform security
En revanche, plusieurs points négatifs sont régulièrement évoqués dans les avis :
- Occasional delays with crypto withdrawal approvals
- Higher fees compared to some global exchanges
- Limited selection of cryptocurrencies
- No advanced trading features for experienced users
- Inconsistent experience with the mobile app
Voici quelques exemples représentatifs d’avis publiés sur Trustpilot :
A.G. – 19/03/2024: "Super easy to sign up and get verified—my first Bitcoin purchase was hassle-free. Customer service was helpful and quick to respond."
L.D. – 22/05/2024: "The platform is simple and secure, but I wish there were more coins to choose from. Withdrawals to my bank have always been fast."
T.J. – 11/06/2024: "Support solved my problem efficiently, but I found the fees for small trades pretty high. The app could be a bit smoother too."
FAQ
Is Netcoins regulated or certified in CA?
Netcoins is fully regulated in Canada as a registered Money Services Business (MSB) with FINTRAC and is a registered Restricted Dealer with the Canadian Securities Administrators (CSA). This ensures compliance with Canadian securities and anti-money laundering regulations.
What is the minimum deposit to start trading on Netcoins?
There is no enforced minimum deposit to fund your Netcoins account. For Canadian dollar deposits, users can start trading with as little as $10 CAD, depending on the funding method and transaction limits.
Does Netcoins offer welcome bonuses or rewards?
Netcoins often provides welcome bonuses for new users, such as cash or crypto rewards upon registration and completing your first trade. Promotions may vary over time, so it’s best to check the official website for current offers.
How does staking or earn work on Netcoins?
As of now, Netcoins does not offer staking or earn products directly. The platform focuses primarily on buying, selling, and holding cryptocurrencies, but may add new features as the market evolves.
How does Netcoins earn money (trading fees, spreads, commissions)?
Netcoins earns revenue mainly through trading fees that are charged on every buy or sell transaction. The platform may also apply spreads between the buy and sell price, but there are currently no deposit or withdrawal fees for CAD transfers.
Who is the team or company behind Netcoins?
Netcoins is owned and operated by BIGG Digital Assets Inc., a Canadian publicly listed company specializing in regulated digital asset services. The team is based in Vancouver and has industry experience in blockchain, compliance, and finance.
When was Netcoins launched?
Netcoins was founded in 2014, originally as a virtual Bitcoin ATM solution. Since then, it has evolved into a popular online cryptocurrency trading platform for Canadians.
Does Netcoins provide insurance or proof-of-reserve for customer funds?
Netcoins states that digital assets are held in secure cold storage with insurance coverage for certain events like theft or hacking. The company also provides transparency by partnering with third-party custodians, but currently does not publish regular proof-of-reserve attestations.
How can I contact Netcoins’s customer service?
Netcoins offers customer service through email support and live chat within the platform. The support team is available during Canadian business hours and provides help with account, transaction, or technical issues.
Does Netcoins offer a referral or cashback program?
Yes, Netcoins has a referral program that rewards both the referring user and the new user after qualifying trades are completed. Periodic cashback or promotional offers may also be available, so check the website for the latest details.
Is Netcoins regulated or certified in CA?
Netcoins is fully regulated in Canada as a registered Money Services Business (MSB) with FINTRAC and is a registered Restricted Dealer with the Canadian Securities Administrators (CSA). This ensures compliance with Canadian securities and anti-money laundering regulations.
What is the minimum deposit to start trading on Netcoins?
There is no enforced minimum deposit to fund your Netcoins account. For Canadian dollar deposits, users can start trading with as little as $10 CAD, depending on the funding method and transaction limits.
Does Netcoins offer welcome bonuses or rewards?
Netcoins often provides welcome bonuses for new users, such as cash or crypto rewards upon registration and completing your first trade. Promotions may vary over time, so it’s best to check the official website for current offers.
How does staking or earn work on Netcoins?
As of now, Netcoins does not offer staking or earn products directly. The platform focuses primarily on buying, selling, and holding cryptocurrencies, but may add new features as the market evolves.
How does Netcoins earn money (trading fees, spreads, commissions)?
Netcoins earns revenue mainly through trading fees that are charged on every buy or sell transaction. The platform may also apply spreads between the buy and sell price, but there are currently no deposit or withdrawal fees for CAD transfers.
Who is the team or company behind Netcoins?
Netcoins is owned and operated by BIGG Digital Assets Inc., a Canadian publicly listed company specializing in regulated digital asset services. The team is based in Vancouver and has industry experience in blockchain, compliance, and finance.
When was Netcoins launched?
Netcoins was founded in 2014, originally as a virtual Bitcoin ATM solution. Since then, it has evolved into a popular online cryptocurrency trading platform for Canadians.
Does Netcoins provide insurance or proof-of-reserve for customer funds?
Netcoins states that digital assets are held in secure cold storage with insurance coverage for certain events like theft or hacking. The company also provides transparency by partnering with third-party custodians, but currently does not publish regular proof-of-reserve attestations.
How can I contact Netcoins’s customer service?
Netcoins offers customer service through email support and live chat within the platform. The support team is available during Canadian business hours and provides help with account, transaction, or technical issues.
Does Netcoins offer a referral or cashback program?
Yes, Netcoins has a referral program that rewards both the referring user and the new user after qualifying trades are completed. Periodic cashback or promotional offers may also be available, so check the website for the latest details.
