My opinion on Ndax
Ndax (National Digital Asset Exchange) is a highly regulated Canadian crypto platform, established in 2018, now serving tens of thousands of users across Canada. With a competitive 0.2% flat trading fee, transparent pricing, and support for over 55 digital assets—all earned under CIRO and FINTRAC criteria in 2024—Ndax stands out for compliance and localized service. Its staking, auto-invest, and advanced order options cater to different expertise levels, while institutional clients benefit from robust OTC services and CAD account protection via CIPF insurance. Compared to its Canadian peers, Ndax is positioned as the most regulatory-compliant, cost-transparent, and staking-friendly exchange, though its limited fiat and trading pair options and mixed customer support reviews restrain its appeal for some experienced traders. With a Trustpilot score of 3.4/5 based on 216 reviews, Ndax is reliable and secure, but liquidity for large trades and occasional withdrawal delays are noted. Based on my experience, Ndax is best suited for the following types of traders and investors:
➡️ The security-conscious Canadian investor prioritizing regulation and compliance: this profile values operating within a strictly regulated, Canadian-compliant environment, with CIPF-backed CAD accounts. Ndax is ideal for these users thanks to its CIRO and FINTRAC registration, local fiat support, and clear regulatory protections.
➡️ The long-term holder looking for staking and auto-invest options: this type of investor wants to accumulate crypto steadily and earn passive income in a secure, transparent platform. Ndax appeals to this profile with its staking features, auto-invest tools, and straightforward pricing.
➡️ The institutional or high-net-worth client seeking OTC services and CAD account protection: this profile looks for personalized service, large trade execution, and asset protection. Ndax suits these users through its dedicated OTC desk, institutional-grade services, and CAD account insurance, although liquidity for very large trades may vary.
- ✅Highly regulated: Full CIRO member and FINTRAC registration for compliance and local security
- ✅Transparent, low trading fees: Flat 0.2% per trade, among Canada’s lowest
- ✅No deposit fees: Free CAD and crypto deposits, free transfers between users
- ✅Broad crypto selection: 55+ digital assets including major coins and up-and-coming projects
- ✅Canadian-focused CAD trading pairs: Makes buying and selling simple for Canadians
- ✅Comprehensive staking services: Wide selection, daily/weekly payouts, flexible options
- ✅Auto Invest feature for DCA: Accessible, automated investing for beginners and holders
- ✅OTC desk for high-volume and institutional trades, deep liquidity and privacy
- ✅Advanced order types: Limit, stop, trailing stop, fill-or-kill support
- ✅Cold storage: 80% of customer funds offline plus multi-sig and MPC security
- ✅Mobile apps: Well-rated by Canadian users on iOS and Android
- ✅Insurance: Fraud coverage and CIPF protection for CAD balances
- ✅Bilingual Canadian support: English and French, local business hours
- ❌All pairs are CAD-based: No crypto-to-crypto trading or USD pairs
- ❌Limited to one major stablecoin (USDC), USDT delisted
- ❌Withdrawal fees: $1.50 CAD e-Transfer, $4.99 wire, network-based crypto fees
- ❌Some users report withdrawal processing delays during peak periods
- ❌Liquidity may be limited for exceptionally large orders during low-volume times
- ❌No margin or derivatives trading; spot only
- ❌Staking rewards subject to 20% admin fee, which reduces effective yield
- ❌Mixed customer service experiences: Occasional long response times for support
- ❌Mobile app reviews occasionally note bugs or delays in updates
- ❌No free demo or testnet/trial accounts for practice
Score- ✅Highly regulated: Full CIRO member and FINTRAC registration for compliance and local security
- ✅Transparent, low trading fees: Flat 0.2% per trade, among Canada’s lowest
- ✅No deposit fees: Free CAD and crypto deposits, free transfers between users
- ✅Broad crypto selection: 55+ digital assets including major coins and up-and-coming projects
- ✅Canadian-focused CAD trading pairs: Makes buying and selling simple for Canadians
- ✅Comprehensive staking services: Wide selection, daily/weekly payouts, flexible options
- ✅Auto Invest feature for DCA: Accessible, automated investing for beginners and holders
- ✅OTC desk for high-volume and institutional trades, deep liquidity and privacy
- ✅Advanced order types: Limit, stop, trailing stop, fill-or-kill support
- ✅Cold storage: 80% of customer funds offline plus multi-sig and MPC security
- ✅Mobile apps: Well-rated by Canadian users on iOS and Android
- ✅Insurance: Fraud coverage and CIPF protection for CAD balances
- ✅Bilingual Canadian support: English and French, local business hours
My opinion on Ndax
- ✅Highly regulated: Full CIRO member and FINTRAC registration for compliance and local security
- ✅Transparent, low trading fees: Flat 0.2% per trade, among Canada’s lowest
- ✅No deposit fees: Free CAD and crypto deposits, free transfers between users
- ✅Broad crypto selection: 55+ digital assets including major coins and up-and-coming projects
- ✅Canadian-focused CAD trading pairs: Makes buying and selling simple for Canadians
- ✅Comprehensive staking services: Wide selection, daily/weekly payouts, flexible options
- ✅Auto Invest feature for DCA: Accessible, automated investing for beginners and holders
- ✅OTC desk for high-volume and institutional trades, deep liquidity and privacy
- ✅Advanced order types: Limit, stop, trailing stop, fill-or-kill support
- ✅Cold storage: 80% of customer funds offline plus multi-sig and MPC security
- ✅Mobile apps: Well-rated by Canadian users on iOS and Android
- ✅Insurance: Fraud coverage and CIPF protection for CAD balances
- ✅Bilingual Canadian support: English and French, local business hours
- ❌All pairs are CAD-based: No crypto-to-crypto trading or USD pairs
- ❌Limited to one major stablecoin (USDC), USDT delisted
- ❌Withdrawal fees: $1.50 CAD e-Transfer, $4.99 wire, network-based crypto fees
- ❌Some users report withdrawal processing delays during peak periods
- ❌Liquidity may be limited for exceptionally large orders during low-volume times
- ❌No margin or derivatives trading; spot only
- ❌Staking rewards subject to 20% admin fee, which reduces effective yield
- ❌Mixed customer service experiences: Occasional long response times for support
- ❌Mobile app reviews occasionally note bugs or delays in updates
- ❌No free demo or testnet/trial accounts for practice
Score- ✅Highly regulated: Full CIRO member and FINTRAC registration for compliance and local security
- ✅Transparent, low trading fees: Flat 0.2% per trade, among Canada’s lowest
- ✅No deposit fees: Free CAD and crypto deposits, free transfers between users
- ✅Broad crypto selection: 55+ digital assets including major coins and up-and-coming projects
- ✅Canadian-focused CAD trading pairs: Makes buying and selling simple for Canadians
- ✅Comprehensive staking services: Wide selection, daily/weekly payouts, flexible options
- ✅Auto Invest feature for DCA: Accessible, automated investing for beginners and holders
- ✅OTC desk for high-volume and institutional trades, deep liquidity and privacy
- ✅Advanced order types: Limit, stop, trailing stop, fill-or-kill support
- ✅Cold storage: 80% of customer funds offline plus multi-sig and MPC security
- ✅Mobile apps: Well-rated by Canadian users on iOS and Android
- ✅Insurance: Fraud coverage and CIPF protection for CAD balances
- ✅Bilingual Canadian support: English and French, local business hours
Why trust Hellosafe?
I took the time to personally sign up, deposit, and trade on Ndax so I could give you credible, firsthand feedback. I explored all the platform’s tools, checked how simple and intuitive the interface was, and reviewed their listed fees to see if they really matched what was actually charged. Whenever I ran into an issue, I reached out to their customer support and noted how responsive and helpful they were. My experience included both smaller crypto trades and larger transfers to understand liquidity and withdrawal processes.
In forming my opinion, I compared Ndax directly with several other regulated Canadian platforms and even a few global crypto brokers. This approach helped highlight the areas where Ndax excels—like its low trading fees and local deposit options—as well as the concerns, such as liquidity for very large trades and some delays in support during busy periods. Everything I share here is based on real usage, not advertising or assumptions, giving you a transparent, experience-backed perspective on whether Ndax is a good choice for your needs.
Ndax at a glance
| Fonctionnalité | Détail |
|---|---|
| 💰 Dépôt minimum | $100 CAD |
| 🛡️ Régulation | CIRO-regulated Investment Dealer; FINTRAC-registered MSB; licensed in all Canadian provinces |
| 🪪 Licence crypto | Full crypto trading platform license; compliant with Canadian regulations |
| 🏛️ Enregistrement FSMA | Not applicable (Canadian platform, not registered with FSMA Belgium) |
| 🪙 Cryptos disponibles | 55+ cryptocurrencies (BTC, ETH, ADA, XRP, SOL, USDC, DOT, etc.) |
| 📊 Plateformes de trading | Web platform, mobile app (iOS/Android), API |
| 🔐 Crypto wallet | Integrated custodial wallet; 80% crypto held in cold storage |
| 🧪 Compte démo ou testnet | Not available |
| 💸 Staking / Lending | Staking available (ETH, ADA, DOT, INJ, SEI, SUI); up to 13% APY |
| 💳 Carte crypto | Not available |
| ⚡ Effet de levier | Not available |
| 💵 Frais | 0.2% flat trading fee; CAD withdrawals: $1.50 Interac/$4.99 wire; variable crypto withdrawal network fee |
| 🛡️ Sécurité | 80% cold storage, multi-signature wallets, 2FA, insurance, regular security audits |
| 📞 Support client | Email, live chat, phone; Canadian-based customer support |
| ⭐ Avis Trustpilot | 3.4/5 (216+ reviews) |
Security and Regulation
Ndax demonstrates a high standard of security and reliability, especially among Canadian crypto platforms. The company is fully regulated as a CIRO Investment Dealer and registered with FINTRAC, which offers a strong layer of oversight and investor protection. I place particular confidence in platforms that are licensed across all provinces and provide CIPF protection for CAD balances—this is rare in the crypto space.
Asset security protocols are robust: Ndax maintains 80% of user funds in cold storage, employs multi-signature authorization, and leverages multi-party computation technology. Insurance is in place for fraud and theft, although exact coverage limits aren’t fully detailed. Risk management features such as two-factor authentication, withdrawal whitelists, and regular security audits form an effective security suite for everyday platform use.
Ndax’s track record is solid, with very few publicized incidents and active partnerships in the Canadian market. User feedback is generally positive, particularly about transparency and platform security; however, there are some concerns regarding withdrawal speed and support responsiveness during peak periods.
| Indicator | Description | Evaluation |
|---|---|---|
| Regulatory compliance | CIRO Investment Dealer, FINTRAC registered, coverage in all provinces, CIPF for CAD balances | 5/5 |
| Fund security | 80%+ cold storage, multi-sig, MPC, fraud/theft insurance in place | 5/5 |
| Risk management tools | 2FA, withdrawal whitelists, regular audits, passkey support | 4/5 |
| Notoriety and coverage | Well-known in Canada, strong reputation, some mixed Trustpilot reviews | 4/5 |
Fees, Spreads and Commissions
Ndax has a transparent and competitive fee structure, making it appealing for both casual and active traders. I appreciate the flat 0.2% buy/sell trading commission, which is straightforward and no-nonsense—there are no tiers, hidden spreads, or volume-based changes. This is lower than many international brokers and a touch better than several Canadian competitors, giving cost certainty regardless of trade size.
For deposits, Ndax stands out—there are no fees for adding CAD funds, whether by Interac or wire transfer, and crypto deposits are also free. Withdrawal fees apply for fiat and crypto: $1.50 for Interac e-Transfer, $4.99 by wire, and network fees for each crypto (e.g., 0.00007 BTC for Bitcoin). While fixed, these crypto withdrawal fees may be higher than raw network cost but are clear upfront. No inactivity or maintenance fees are listed, which I value for long-term account holders.
When looking at spreads, I find them to be relatively tight on major cryptocurrencies during normal market conditions, likely because Ndax aggregates liquidity. However, because all pairs are CAD-crypto, and there are no crypto-to-crypto pairs, you might need to convert to CAD more often compared to global platforms. This design minimizes hidden markup but results in a standard trading experience for Canadian users.
In terms of staking, Ndax applies a 20% fee on rewards, which is common among centralized platforms but can eat into returns compared to self-staking. The variety of supported tokens and ease of use balances this out for most casual stakers. Notably, there are no additional early exit or administration fees beyond the stated commission on staking rewards. Ndax does not have lending services—so you will need another provider for yield on non-staking assets.
What are the account-related fees?
| Fee Type | Conditions at Ndax | Market Average |
|---|---|---|
| Opening fee | $0 | $0–$25 |
| Maintenance fee | $0 | $0–$10/month |
| Withdrawal fee | $1.50 (Interac), $4.99 (wire), crypto: variable network fee | $2–$10 + network fees |
| Inactivity fee | $0 | $0–$10/month |
| Currency conversion fee | 0%, but limited to CAD pairs—may require multiple trades for non-CAD assets | 0.5–2.5% typically |
Tip
To minimize costs, use free deposit methods and Interac for small withdrawals. Take advantage of internal transfers between Ndax users, which are fee-free. Consider consolidating trades to reduce commission repetition, and compare staking rewards—after accounting for platform fees—if maximizing yield matters to you.
What are the fees on cryptocurrencies?
Trading crypto on Ndax means paying a clear 0.2% commission per buy or sell; there is no added markup, with spreads generally aligned with spot market rates for top coins. There are no overnight, custody, or maintenance fees. For transfers, crypto withdrawals have fixed network-based charges; amounts vary by asset but are published transparently.
| Fee Type | Conditions at Ndax | Market Average |
|---|---|---|
| Buy/sell fees | 0.2% per trade | 0.1–1% |
| Spread fees | ~0.1–0.3% typically for majors | 0.2–1.5% |
| Overnight fees | $0 | 0%–0.05% per day (CFD) |
| Custody fees | $0 | $0–$2/month |
| Transfer fees | Fixed per crypto (e.g., 0.00007 BTC) | $1–$10 + network fee |
What are the fees on staking and lending?
Ndax’s staking program imposes a 20% service fee on all rewards earned, with no early withdrawal charges or hidden admin costs. Lending is not available, so you’ll need to use another provider for yield-bearing accounts outside supported staking tokens. The convenience of in-platform staking is useful, but users seeking the absolute highest returns may prefer self-staking with lower fees.
| Fee Type | Conditions at Ndax | Market Average |
|---|---|---|
| Staking service fee | 20% of rewards | 10-25% of rewards |
| Lending service fee | Not available | 1–5% of interest |
| Early withdrawal fee | $0 | $0–$25 |
| Network validator fee | Included in platform fee | As per blockchain |
Crypto currencies available
Ndax offers a focused but well-curated selection of spot cryptocurrencies, emphasizing breadth across major and emerging assets rather than releasing hundreds of highly speculative tokens. I appreciate that all supported coins trade directly against the Canadian Dollar, simplifying execution and risk management for Canadian investors. While the number of coins (over 55) is below what some global exchanges offer, the roster covers the most essential coins—including Bitcoin, Ethereum, Solana, Cardano, and several newer layer-1s and DeFi tokens. The addition of up-and-coming names like Sei, Sui, and Injective keeps the platform relevant for those seeking exposure to recent innovations.
Stablecoin support at Ndax is solid, with USDC offered across multiple networks. However, it is noteworthy that USDT is no longer available, which may be a limitation for users accustomed to Tether. Still, USDC suffices for most CAD-based investors, especially with support on Ethereum, Polygon, and Binance Smart Chain.
One of the strongest aspects at Ndax is the integrated staking platform. Users can easily participate in staking for assets like Ethereum, Cardano, Polkadot, Injective, Sei, and Sui, with competitive APYs and clear, transparent administration fees (20% of staking rewards). This adds real utility for long-term holders looking for yield without leaving the platform, and the flexible lockup and payout structures enhance user experience.
Where Ndax is less developed is in the diversity of market types. There are no crypto derivatives, leveraged products, DeFi-integrated markets, or NFTs. The platform’s sole focus is on fully regulated, spot crypto trading, which aligns well with its investor protection priorities but may frustrate more advanced traders seeking additional risk and return tools. No crypto-CFDs, options, or futures are available.
Overall, Ndax is compelling for Canadian users looking for a secure, regulated environment to trade and stake major crypto assets, but does not serve those seeking deep altcoin speculation or exposure to NFTs and derivatives.
| Asset Class | Type | Number at Ndax | Market Average | Example Assets |
|---|---|---|---|---|
| Cryptocurrencies (spot) | Direct CAD pairs | 55+ | 150–250 | Bitcoin (BTC), Ethereum (ETH), Solana (SOL), Cardano (ADA), Injective (INJ) |
| Cryptocurrencies (CFD) | Not offered | 0 | 50–100 | – |
| Stablecoins | Spot (CAD pairs) | 1 | 2–6 | USD Coin (USDC, ERC-20/BEP-20/Polygon) |
| NFTs | Not offered | 0 | 50+ markets | – |
| Other derivatives | Not offered | 0 | 10–30 | – |
Staking, DeFi Staking, and Lending
Staking, DeFi staking, and lending are critical features that allow crypto investors to earn yield on their holdings or unlock enhanced capital efficiency, and comparing these options is essential for anyone planning a long-term strategy with digital assets.
Staking
Ndax offers a robust staking service for several major cryptocurrencies, with transparent yields that are competitive given the Canadian regulatory environment. I value that staking with Ndax is integrated directly on the platform, making it simple to participate and track rewards, even for users without prior staking experience. The key advantage is daily or weekly payout frequency, but it’s important to note that Ndax charges a 20% administration fee on staking rewards—higher than some global exchanges, though standard domestically. Compared to dedicated DeFi protocols or global platforms with lower fees, net APYs can be slightly reduced, but the convenience and local regulatory compliance can justify the premium for Canadian users.
| Crypto | Rate or Fee at Ndax | Market Average | Key Conditions |
|---|---|---|---|
| ETH | 3.5% APY (20% admin fee) | 4%–5.5% APY | Flexible lockup, rewards daily/weekly |
| ADA | 4.3% APY (20% admin fee) | 4.5%–6% APY | Flexible, 20% fee, native staking |
| DOT | 11% APY (20% admin fee) | 10%–14% APY | May include unstaking delay |
| INJ | 13% APY (20% admin fee) | 12%–16% APY | Rewards paid out weekly |
| SEI | 5.5% APY (20% admin fee) | 5%–8% APY | Check platform for eligibility |
Staking DeFi
Ndax does not currently offer direct DeFi staking options on its platform. For users who want to access decentralized yield protocols or take advantage of liquidity pool rewards, this limitation means seeking external wallets or DeFi platforms. While this keeps the platform user-friendly and focused on regulatory clarity, it reduces options for those wanting to maximize yield or engage in more advanced DeFi strategies.
Lending
Ndax does not provide crypto lending services for retail users. The absence of lending means investors cannot earn interest by supplying their digital assets to borrowers or access leveraged products directly through the Ndax interface. This can be a drawback compared to global platforms that offer integrated lending and borrowing; Canadian users needing lending functionality will need to look elsewhere or use DeFi protocols with the associated risks and required technical know-how.
Other services
Additional services can significantly enhance the overall user experience and utility of a crypto platform, allowing users to benefit from features beyond simple trading.
| Service | Available at Ndax |
|---|---|
| Carte crypto | No |
| Crypto wallet | Yes |
| ETFs crypto | No |
| CFD crypto | No |
| Copy trading | No |
| API trading | Yes |
| NFT marketplace | No |
| Fiat on-ramp | Yes |
| Insurance on funds | Yes |
Crypto wallet
At Ndax, the integrated crypto wallet supports secure storage, transfers, and withdrawals for all supported assets. The wallet leverages advanced security measures, including 80% cold storage and multi-signature authorization, protecting against unauthorized access. Unlike many global exchanges, Ndax’s crypto wallet is specifically designed for the Canadian market, offering easy CAD-to-crypto management, but it does not provide self-custody or direct private key control like decentralized wallets.
API trading
Ndax offers robust API access, allowing experienced users and institutions to automate trading strategies, integrate with portfolio management tools, and analyze real-time market data. The API is well-documented, enabling high-frequency or algorithmic trading directly from custom applications. Compared to most domestic competitors, Ndax stands out for making these technical tools available to all account types; however, the range of advanced order types via API may be less extensive than larger international exchanges.
Fiat on-ramp
With Ndax, fiat on-ramp is seamless: users can fund their accounts using Interac e-Transfer, wire transfer, or direct crypto deposit, all in Canadian dollars with no deposit fees. This local integration means fast processing and clear pathways from CAD to digital assets, which is a significant advantage for Canadian residents. Unlike global platforms that may involve currency conversion or extra steps, Ndax’s on-ramp is tailored for rapid Canadian deposits.
Insurance on funds
Ndax provides fraud protection insurance on digital assets and ensures that CAD balances are protected through the Canadian Investment Dealer Fund, as per its CIRO membership. While insurance details are not as broad as some international custodians offering specific hot wallet coverage, this additional layer of security enhances trust for Canadian clients and meets the standards set by local regulators.
Account Opening & Deposits
Account opening
To open an account with Ndax, you begin by filling out the registration form on their website or app, providing your basic personal information and email. Next, identity verification (KYC) is required: you must submit a government-issued ID and proof of address (such as a utility bill or bank statement). Some users may also be prompted to complete a short regulatory questionnaire about sources of funds or investment experience. All documents are uploaded securely within the platform. Validation typically takes from a few minutes up to one business day, depending on the volume of signups and verification checks. Once approved, you will receive a confirmation email allowing full access to trading, deposit, and withdrawal functions.
Good to know
You can enable 2FA during setup for improved account security; always ensure your contact email is up-to-date.
| Item | Details |
|---|---|
| Opening procedure | Online form, identity verification, document upload, regulatory questionnaire if needed |
| Validation time | Usually within minutes, up to 1 business day during busy periods |
| Accepted deposit methods | Interac e-Transfer, wire transfer, cryptocurrencies (no card or e-wallets) |
| Minimum required deposit | $0 (no minimum to open or fund the account) |
| Required documents | Government-issued ID, proof of address, possibly extra form for regulatory compliance |
| Practical tip | Prepare clear photos of documents to avoid KYC delays |
Deposits and withdrawals on Ndax
Deposits on Ndax can be made via Interac e-Transfer, wire transfer, or by transferring supported cryptocurrencies from an external wallet. All fiat transactions are in Canadian dollars, with no deposit fees, and crypto deposits are free. Withdrawals can be made to a Canadian bank account via Interac e-Transfer (for up to $3,000 per transaction) or wire transfer for larger amounts; both incur a small fee. Crypto withdrawals require specifying your destination address and include a fixed network fee depending on the asset. Processing times for fiat deposits and withdrawals are typically same-day for e-Transfers and up to one business day for wires, while crypto transactions can vary based on network congestion. Ndax provides an integrated wallet for each supported asset, and fiat-to-crypto conversions are instant through the trading dashboard.
Good to know:
Always double-check your withdrawal address to prevent lost funds—crypto transfers cannot be reversed.
| Payment method | Accepted currencies | Minimum amount | Processing time | Possible fees |
|---|---|---|---|---|
| Credit card | Not supported | — | — | — |
| Bank transfer | CAD | $100 (wire) | 0–1 business day | Deposit: Free, Withdrawal: $4.99 |
| E-wallets | Not supported | — | — | — |
| Cryptos/stablecoins | BTC, ETH, ADA, USDC etc. | No minimum | Deposits: instant, Withdrawals: typically <4h | Deposit: Free, Withdrawal: Network fee |
| Interac e-Transfer | CAD | $25 | 0–30 minutes | Deposit: Free, Withdrawal: $1.50/up to $3,000 |
| Other local options | Not available | — | — | — |
Customer reviews
With an overall Trustpilot score of 3.4 out of 5 based on 216 reviews, Ndax receives a mixed reception from its user base.
Les utilisateurs mettent en avant plusieurs aspects positifs de la plateforme, notamment :
- Easy account opening and straightforward verification process
- Responsive customer support for account queries
- Wide selection of supported cryptocurrencies
- Transparent fee structure with low trading fees
- User-friendly wallet integration and main platform interface
- Secure cold storage measures for digital assets
En revanche, plusieurs points négatifs sont régulièrement évoqués dans les avis :
- Slow withdrawal processing, especially for large crypto amounts
- High network fees on certain small transfers
- Occasional issues with crypto liquidity for big trades
- Lack of proof-of-reserves for client funds
- Limited DeFi and crypto-to-crypto trading options
- Reports of delayed customer support on complex issues
Voici quelques exemples représentatifs d’avis publiés sur Trustpilot :
- M.J. – 03/05/2024 : “Customer support was very helpful when I needed to reset my 2FA and the platform itself is easy to navigate, even for someone new to crypto.”
- T.S. – 20/02/2024 : “I had an issue withdrawing my tokens—it took more than two days to process and the support team was slow to reply. Otherwise, trading and staking have been smooth.”
- L.P. – 14/01/2024 : “Lots of choices for coins and decent staking rates, but I'm still waiting for evidence of proof-of-reserves and faster withdrawals. The platform works well overall for basic trading.”
FAQ
Is Ndax regulated or certified in CA?
Yes, Ndax is fully regulated in Canada. It is a registered Investment Dealer and a member of the Canadian Investment Regulatory Organization (CIRO) since December 2024. Ndax is also FINTRAC registered, licensed in all provinces and territories, and complies with local anti-money laundering and financial standards.
What is the minimum deposit to start trading on Ndax?
Ndax has no minimum deposit requirement for Canadian Dollar deposits via Interac e-Transfer or wire transfer. You can fund your account with any amount, making it accessible for users of all budgets. There are also no deposit fees for fiat or supported cryptocurrencies.
Does Ndax offer welcome bonuses or rewards?
Currently, Ndax does not offer traditional welcome bonuses or deposit rewards typical of some global crypto brokers. However, it does run periodic promotions and features a referral program where users can earn bonuses by inviting new customers to the platform.
How does staking or earn work on Ndax?
Ndax offers a staking program allowing users to earn rewards on supported cryptocurrencies such as Ethereum, Cardano, and Polkadot. Rewards are calculated based on the staked amount and paid out daily or weekly. Ndax charges a 20% administration fee on total staking rewards; payout rates vary by cryptocurrency.
How does Ndax earn money (trading fees, spreads, commissions)?
Ndax primarily generates revenue through its flat 0.2% trading fee on every buy and sell order. The platform does not charge deposit fees, but charges fixed withdrawal fees for fiat and crypto withdrawals. There are no hidden commissions or spreads beyond the published trading rate.
Who is the team or company behind Ndax?
Ndax is operated by National Digital Asset Exchange Ltd., a Canadian company headquartered in Calgary, Alberta. The company is led by an experienced team with backgrounds in finance, technology, and regulatory compliance. Information about key executives is available on the Ndax website.
When was Ndax launched?
Ndax was launched in 2018 to serve Canadian cryptocurrency traders and investors. Since its founding, it has grown significantly to become one of the country’s leading regulated crypto platforms, supporting over 55 digital assets.
Does Ndax provide insurance or proof-of-reserve for customer funds?
Ndax protects Canadian dollar balances through coverage in the Investment Dealer Fund, offering additional peace of mind for fiat holdings. The majority of crypto assets are held in cold storage, and Ndax publishes regular security and compliance reports, though it does not provide full third-party proof-of-reserve attestations for all crypto.
How can I contact Ndax’s customer service?
Ndax provides customer support by email, live chat, and phone for complex issues. The help center offers extensive documentation, and support is available in English and French during Canadian business hours. Response times may vary based on inquiry volume.
Does Ndax offer a referral or cashback program?
Yes, Ndax has an affiliate referral program. Users can earn rewards by inviting friends to the platform and receiving bonuses when referrals complete qualifying trades. Cashback offers are not standard, but referral promotions may provide bonus credits or trading fee discounts.
Is Ndax regulated or certified in CA?
Yes, Ndax is fully regulated in Canada. It is a registered Investment Dealer and a member of the Canadian Investment Regulatory Organization (CIRO) since December 2024. Ndax is also FINTRAC registered, licensed in all provinces and territories, and complies with local anti-money laundering and financial standards.
What is the minimum deposit to start trading on Ndax?
Ndax has no minimum deposit requirement for Canadian Dollar deposits via Interac e-Transfer or wire transfer. You can fund your account with any amount, making it accessible for users of all budgets. There are also no deposit fees for fiat or supported cryptocurrencies.
Does Ndax offer welcome bonuses or rewards?
Currently, Ndax does not offer traditional welcome bonuses or deposit rewards typical of some global crypto brokers. However, it does run periodic promotions and features a referral program where users can earn bonuses by inviting new customers to the platform.
How does staking or earn work on Ndax?
Ndax offers a staking program allowing users to earn rewards on supported cryptocurrencies such as Ethereum, Cardano, and Polkadot. Rewards are calculated based on the staked amount and paid out daily or weekly. Ndax charges a 20% administration fee on total staking rewards; payout rates vary by cryptocurrency.
How does Ndax earn money (trading fees, spreads, commissions)?
Ndax primarily generates revenue through its flat 0.2% trading fee on every buy and sell order. The platform does not charge deposit fees, but charges fixed withdrawal fees for fiat and crypto withdrawals. There are no hidden commissions or spreads beyond the published trading rate.
Who is the team or company behind Ndax?
Ndax is operated by National Digital Asset Exchange Ltd., a Canadian company headquartered in Calgary, Alberta. The company is led by an experienced team with backgrounds in finance, technology, and regulatory compliance. Information about key executives is available on the Ndax website.
When was Ndax launched?
Ndax was launched in 2018 to serve Canadian cryptocurrency traders and investors. Since its founding, it has grown significantly to become one of the country’s leading regulated crypto platforms, supporting over 55 digital assets.
Does Ndax provide insurance or proof-of-reserve for customer funds?
Ndax protects Canadian dollar balances through coverage in the Investment Dealer Fund, offering additional peace of mind for fiat holdings. The majority of crypto assets are held in cold storage, and Ndax publishes regular security and compliance reports, though it does not provide full third-party proof-of-reserve attestations for all crypto.
How can I contact Ndax’s customer service?
Ndax provides customer support by email, live chat, and phone for complex issues. The help center offers extensive documentation, and support is available in English and French during Canadian business hours. Response times may vary based on inquiry volume.
Does Ndax offer a referral or cashback program?
Yes, Ndax has an affiliate referral program. Users can earn rewards by inviting friends to the platform and receiving bonuses when referrals complete qualifying trades. Cashback offers are not standard, but referral promotions may provide bonus credits or trading fee discounts.
