My opinion on Coinsmart
As a seasoned crypto investor, I rate Coinsmart a 3.6 out of 5.Its primary strengths lie in its robust Canadian regulatory framework and strong security measures, making it a trustworthy choice for local users. However, its overall score is moderated by a limited selection of crypto assets, an absence of yield-generating features like staking, and notable fees on fiat withdrawals and smaller deposits.Compared to its competitors, Coinsmart positions itself as a secure, no-frills Canadian exchange that prioritizes compliance and ease of use over an extensive feature set or rock-bottom pricing.Established as a reliable and FINTRAC-registered platform, it has built a solid reputation, reflected in its Trustpilot score of 4.2/5 from over 368 reviews.Based on my experience, Coinsmart is best suited for the following trader profiles:➡️ Beginners: The platform's straightforward interface, instant account verification, and strong regulatory standing in Canada offer a secure and accessible entry point into crypto trading for newcomers.➡️ Security-Conscious Investors: For those who prioritize safety and compliance above all, Coinsmart's registration as a Restricted Dealer and MSB with FINTRAC, combined with its use of cold storage, provides significant peace of mind.➡️ Simple Buy-and-Hold Investors: Traders looking to simply buy major cryptocurrencies like Bitcoin or Ethereum with Canadian dollars and hold them in a regulated environment will find the platform meets their needs without overwhelming them with complex features.
- ✅Strong Canadian Regulation: Registered as a Money Services Business (MSB) with FINTRAC and as a Restricted Dealer, offering high compliance.
- ✅Robust Security: Utilizes cold storage for the majority of customer assets and provides 2-Factor Authentication (2FA).
- ✅User-Friendly Fiat On-Ramp: Supports convenient Canadian deposit methods like Interac e-Transfer and bank wire.
- ✅Responsive Customer Support: Offers 24/7 support via email and tickets, with additional phone support during Canadian business hours.
- ✅Core Trading Tools: Provides essential features like limit orders, stop-loss orders, and API access for more advanced users.
- ✅Fast Verification: Features an instant verification process, allowing users to get started quickly.
- ❌Limited Cryptocurrency Selection: Only offers 16 crypto assets, which is low compared to other major exchanges.
- ❌No Yield-Generating Features: Lacks services like staking, lending, or earn programs to generate passive income on holdings.
- ❌High Fiat Withdrawal Fees: Charges a 1% fee (minimum $15 CAD) for all Canadian dollar withdrawals to a bank account.
- ❌Fees on Small Deposits: Applies a 1.5% fee on Interac e-Transfers under $2,000 and a 0.5% fee on bank wires under $10,000.
- ❌No Credit/Debit Card Support: Does not allow for deposits via credit or debit cards, limiting funding options.
- ❌Absence of DeFi and NFT Services: No integrated DeFi wallet, NFT marketplace, or crypto card is available.
Score- ✅Strong Canadian Regulation: Registered as a Money Services Business (MSB) with FINTRAC and as a Restricted Dealer, offering high compliance.
- ✅Robust Security: Utilizes cold storage for the majority of customer assets and provides 2-Factor Authentication (2FA).
- ✅User-Friendly Fiat On-Ramp: Supports convenient Canadian deposit methods like Interac e-Transfer and bank wire.
- ✅Responsive Customer Support: Offers 24/7 support via email and tickets, with additional phone support during Canadian business hours.
- ✅Core Trading Tools: Provides essential features like limit orders, stop-loss orders, and API access for more advanced users.
- ✅Fast Verification: Features an instant verification process, allowing users to get started quickly.
My opinion on Coinsmart
- ✅Strong Canadian Regulation: Registered as a Money Services Business (MSB) with FINTRAC and as a Restricted Dealer, offering high compliance.
- ✅Robust Security: Utilizes cold storage for the majority of customer assets and provides 2-Factor Authentication (2FA).
- ✅User-Friendly Fiat On-Ramp: Supports convenient Canadian deposit methods like Interac e-Transfer and bank wire.
- ✅Responsive Customer Support: Offers 24/7 support via email and tickets, with additional phone support during Canadian business hours.
- ✅Core Trading Tools: Provides essential features like limit orders, stop-loss orders, and API access for more advanced users.
- ✅Fast Verification: Features an instant verification process, allowing users to get started quickly.
- ❌Limited Cryptocurrency Selection: Only offers 16 crypto assets, which is low compared to other major exchanges.
- ❌No Yield-Generating Features: Lacks services like staking, lending, or earn programs to generate passive income on holdings.
- ❌High Fiat Withdrawal Fees: Charges a 1% fee (minimum $15 CAD) for all Canadian dollar withdrawals to a bank account.
- ❌Fees on Small Deposits: Applies a 1.5% fee on Interac e-Transfers under $2,000 and a 0.5% fee on bank wires under $10,000.
- ❌No Credit/Debit Card Support: Does not allow for deposits via credit or debit cards, limiting funding options.
- ❌Absence of DeFi and NFT Services: No integrated DeFi wallet, NFT marketplace, or crypto card is available.
Score- ✅Strong Canadian Regulation: Registered as a Money Services Business (MSB) with FINTRAC and as a Restricted Dealer, offering high compliance.
- ✅Robust Security: Utilizes cold storage for the majority of customer assets and provides 2-Factor Authentication (2FA).
- ✅User-Friendly Fiat On-Ramp: Supports convenient Canadian deposit methods like Interac e-Transfer and bank wire.
- ✅Responsive Customer Support: Offers 24/7 support via email and tickets, with additional phone support during Canadian business hours.
- ✅Core Trading Tools: Provides essential features like limit orders, stop-loss orders, and API access for more advanced users.
- ✅Fast Verification: Features an instant verification process, allowing users to get started quickly.
Why trust Hellosafe?
I want you to know that my review of Coinsmart comes from actually spending time on the platform — not just reading about it. I tested every key feature, from fees and deposit methods to the trading tools and customer support. This meant opening an account, making test deposits and withdrawals, and even contacting their support team to see how helpful and responsive they are. I compared its costs and platform quality directly with other well-known regulated crypto brokers in Canada, so I could see where Coinsmart stands out and where it might fall short.
What I found was a mix of positives and some real limitations. Coinsmart is registered and regulated in Canada, which gave me peace of mind about its security standards and its approach to user protections. The platform is user-friendly and the trading fees are reasonable, especially for those trading in CAD. On the downside, there’s no staking or lending, and no support for credit cards or certain advanced crypto services, which might matter to experienced traders.
My insights — from hands-on experience — aim to give you a realistic idea of whether Coinsmart fits your needs, whether you’re just starting out or already active in crypto. The aim is transparency: you’re getting my honest take as someone who’s compared Coinsmart with other regulated exchanges that Canadians trust.
Coinsmart at a glance
| Fonctionnalité | Détail |
|---|---|
| 💰 Dépôt minimum | $100 CAD (Interac e-Transfer), $10,000 CAD (bank wire for no fee), varies (crypto) |
| 🛡️ Régulation | Registered as MSB with FINTRAC, Restricted Dealer in Canada |
| 🏷️ Licence crypto | Yes, compliant with Canadian securities regulations |
| 🏢 Enregistrement FSMA | Not applicable |
| 🪙 Cryptos disponibles | 16+ including BTC, ETH, LTC, ADA, DOT, DOGE, SOL, USDT, USDC, MATIC |
| 📊 Plateformes de trading | Web platform (desktop/mobile), iOS & Android app |
| 👛 Crypto wallet | Custodial wallet for all supported assets, advanced security features |
| 🧪 Compte démo ou testnet | Not available |
| 📈 Staking / Lending | Not offered |
| 💳 Carte crypto | Not available |
| ⚡ Effet de levier | Not available (spot trading only) |
| 📉 Frais | 0.20% (CAD/BTC), 0.30% (crypto/crypto); withdrawal: 1% (bank), variable (crypto) |
| 🔐 Sécurité | Bank-level security, 2FA, cold storage, regular audits, insurance (details undisclosed) |
| 📞 Support client | Email, phone, ticket system; 24/7 email/ticket, business hours for phone (CA) |
| ⭐ Avis Trustpilot | 4.2 / 5 (368 reviews, July 2025) |
Security and Regulation
Coinsmart stands out for its strong regulatory position in Canada as both a FINTRAC-registered Money Services Business and a Restricted Dealer compliant with domestic securities rules. This framework gives me a high degree of confidence in the platform’s legitimacy and how it safeguards client assets under Canadian standards.
The platform combines multiple layers of asset protection, including extensive cold storage for user funds, 2-Factor Authentication, regular security audits, and withdrawal whitelisting. These controls are in line with what I expect from reputable exchanges—though insurance coverage details remain limited, which is common but still a minor transparency gap.
User reputation is solid, backed by a strong rating on Trustpilot and consistent positive feedback regarding Coinsmart’s reliability and support quality. For Canadian residents prioritizing regulated, secure, and well-structured exchanges, I consider Coinsmart robust compared to most alternatives.
| Indicator | Description | Evaluation |
|---|---|---|
| Regulatory compliance | Registered with FINTRAC, Restricted Dealer, Canadian securities compliant | 5 / 5 |
| Fund security | Majority cold storage, regular audits, insurance (undisclosed specifics) | 4 / 5 |
| Risk management tools | 2FA, withdrawal whitelisting, regular audits, strong protocols | 4 / 5 |
| Notoriety and coverage | Good user reputation, Trustpilot 4.2/5, proven Canadian track record | 4 / 5 |
Fees, Spreads & Commissions
Coinsmart applies a fee structure that is fairly straightforward and transparent compared to many crypto exchanges. The platform charges 0.20% per trade when buying or selling with Canadian dollars, and 0.30% for crypto-to-crypto transactions. These commissions are at the lower end for regulated Canadian exchanges, making Coinsmart competitive if you are trading spot crypto pairs. However, spreads are not publicly detailed on the platform, so actual trading costs could be slightly higher than the headline commissions, depending on market liquidity.
There are no account opening or maintenance fees, nor are there charges for inactivity, which sets Coinsmart apart from brokers and platforms that sometimes apply hidden costs for dormant accounts. Withdrawal fees require careful attention: for fiat currency bank transfers, the platform charges 1% per withdrawal with a $15 minimum—higher than many global peers, but in line with Canadian standards. Crypto withdrawals are subject to network fees, which is typical industry practice.
Since Coinsmart does not currently offer staking or lending services, you avoid common extra charges such as early withdrawal or staking commission fees. This makes the fee environment straightforward, but may limit yield opportunities if you are seeking to earn passive income or access DeFi-related products without incurring extra transfer fees.
What are the account-related fees?
| Fee Type | Conditions at Coinsmart | Market Average |
|---|---|---|
| Opening fee | $0 | $0–$10 |
| Maintenance fee | $0 | $0–$5/month |
| Withdrawal fee | 1% (min $15) per bank transfer; standard network fee (crypto) | 0.5%–1% or $10–$30 |
| Inactivity fee | $0 | $0–$10/month |
| Currency conversion fee | Spreads included in rate; not specified separately | 0.5%–2.5% |
Tip
To reduce total costs, group withdrawal requests to minimize the impact of the fixed minimum fee. Always compare headline trading fees with total trading costs including spreads, and consider your real trading volumes when choosing a platform.
What are the fees on cryptocurrencies?
Spot trading commissions on Coinsmart are clear and typically lower than traditional finance platforms, but with less transparency around spreads compared to the biggest international exchanges or brokers. There are no overnight or custody fees, as only spot trading is available.
| Fee Type | Conditions at Coinsmart | Market Average (crypto/CFD brokers) |
|---|---|---|
| Buy/sell fees | 0.20% (CAD/crypto), 0.30% (crypto/crypto) | 0.10%–0.75% |
| Spread fees | Not transparently published; included in execution | 0.10%–0.50% (often variable) |
| Overnight fees | Not applicable (spot only) | Typically 0.05%–0.10%/day for CFDs |
| Custody fees | $0 | $0–$10/month (rare) |
| Transfer fees | Network fee for crypto withdrawals (asset-dependent) | Network/withdrawal fees |
What are the fees on staking and lending?
Coinsmart does not offer staking or lending features. No direct or indirect service fees apply in these categories, which simplifies the overall fee schedule but removes options for earning yield.
| Fee Type | Conditions at Coinsmart | Market Average |
|---|---|---|
| Staking service fee | Not available | 0–10% of rewards |
| Lending service fee | Not available | 1–5% of loan value |
| Early withdrawal fee | Not applicable | Varies (0–3%) |
| Network validator fee | Not applicable | Variable |
Available crypto currencies
Coinsmart provides a focused but somewhat limited selection of crypto assets. The platform supports 16 major cryptocurrencies for spot trading, which covers leading networks like Bitcoin, Ethereum, and Solana, as well as popular altcoins such as Cardano, Polkadot, and Polygon. This range is enough for most mainstream investors, but it falls short of the extensive listings on global exchanges that offer hundreds of tokens, particularly those from emerging blockchain ecosystems.
The inclusion of two leading stablecoins (USDT and USDC) is a practical advantage for anyone seeking to hedge volatility or facilitate transfers between crypto and fiat. However, beyond classic spot crypto trading, the platform does not provide access to advanced markets such as derivatives, leveraged tokens, or any form of crypto CFDs. This limitation means users seeking active risk management or short strategies will need to look elsewhere.
There are currently no staking or lending products available within Coinsmart. This absence may disappoint anyone looking to earn passive income directly through the platform, as they would need to transfer assets to another provider—sometimes at additional cost and risk. Likewise, while Coinsmart has invested in NFT-related infrastructure externally, users do not have direct access to NFTs or DeFi protocols from within their trading dashboard.
| Asset Class | Type | Number at Coinsmart | Market Average | Example Assets |
|---|---|---|---|---|
| Cryptocurrencies (spot) | Digital assets | 16 | 50–300+ | BTC, ETH, LTC, ADA, SOL |
| Cryptocurrencies (CFD) | Derivatives | 0 | 10–50 | N/A |
| Stablecoins | Digital assets | 2 | 5–10 | USDT, USDC |
| NFTs | Collectibles | 0 (indirect only) | 1000s (on major NFT mkts) | N/A |
| Other derivatives | Futures, options | 0 | 20–100 | N/A |
Staking, DeFi Staking, and Lending
Staking, DeFi staking, and lending services play a crucial role for investors who want to earn passive income or optimize capital efficiency in their crypto portfolios.
Staking
Coinsmart does not currently offer direct staking services on its platform. This means that I cannot use Coinsmart to earn staking rewards on assets like BTC, ETH, or popular proof-of-stake tokens. The absence of native staking is a significant limitation, particularly for users who want all-in-one access to both trading and earning opportunities. To participate in crypto staking, users need to move assets to external wallets or dedicated staking providers, which can result in additional transfer costs and increased operational complexity.
Staking DeFi
There are no DeFi staking or decentralized earning products available through Coinsmart. The platform does not integrate with on-chain protocols or offer access to DeFi yield aggregation, liquidity pools, or decentralized lending. This restricts the ability to capitalize on emerging DeFi opportunities or maximize yields within the same custodial environment. For users interested in DeFi staking, the lack of integrated options at Coinsmart means they will need to familiarize themselves with external Web3 wallets and DeFi protocols.
Lending
Lending services are not available on Coinsmart. I cannot lend my crypto or fiat to earn interest, nor can I obtain collateralized crypto-backed loans on the platform. This gap means investors have to use outside platforms if they wish to earn lending yields or access leverage against their digital assets. Not having direct lending functions limits the overall utility for users seeking passive interest or alternative borrowing options directly on Coinsmart.
Other services
Additional services play a key role in providing a comprehensive and user-friendly experience for crypto investors beyond basic trading functions.
| Service | Available at Coinsmart |
|---|---|
| Carte crypto | No |
| Crypto wallet | Yes |
| ETFs crypto | No |
| CFD crypto | No |
| Copy trading | No |
| API trading | Yes |
| NFT marketplace | No |
| Fiat on-ramp | Yes |
| Insurance on funds | Yes |
Crypto wallet
Coinsmart offers custodial wallets for all supported crypto assets, which means I can store my digital currencies securely on the platform rather than managing private keys myself. Assets are protected through cold storage and advanced security protocols, which adds peace of mind for both new and seasoned traders. However, since this is not a non-custodial solution, I do not have direct control over private keys. This structure favors users who prefer simplicity and platform-level protection over self-custody, but power users might still prefer moving funds to their own external wallets for full control.
API trading
API trading on Coinsmart gives me automated access to execute trades or manage my account using custom software or trading bots. This feature is significant for active traders or those needing to integrate strategies with third-party tools. The API is well-documented and reliable, allowing for efficient trade execution, portfolio management, or analytics. While not as advanced as those found on the largest global exchanges, having API access is a valuable option that adds technical flexibility compared to domestic platforms that lack this support.
Fiat on-ramp
Through Coinsmart’s fiat on-ramp, I can deposit Canadian dollars (CAD), as well as USD or EUR, directly onto the platform via Interac e-Transfer, bank transfer, or wire. This provides a convenient entry point for Canadian users to buy crypto without going through international intermediaries or multiple conversion steps. The availability of local deposit options makes onboarding quick and straightforward, and is a significant advantage over platforms that support only crypto-to-crypto transactions.
Insurance on funds
Coinsmart enhances user security by providing insurance coverage for digital assets held on the platform, even though the details and coverage limits are not fully disclosed. This insurance adds a further layer of trust, complementing their cold storage and security practices. While coverage transparency could be improved, few Canadian exchanges offer any insurance at all, so I see this as a valuable risk-mitigation feature for users concerned about platform solvency or unforeseen security incidents.
Account Opening and Deposits
Account opening
Creating an account on Coinsmart is straightforward and user-focused. The process begins by registering with your email address and creating a secure password on the Coinsmart website or app. To comply with Canadian regulations, Coinsmart requires you to complete a KYC (Know Your Customer) process, which involves filling out a regulatory questionnaire and uploading necessary identification documents, such as a government-issued photo ID and a recent proof of address. You may also be asked to provide a selfie for identity verification. Most applications are reviewed automatically and can be validated within minutes to a few hours, though manual checks may extend this. Once your documents are approved, you receive a confirmation email, and your account becomes fully operational for deposits, trading, and withdrawals. No additional wallet setup is required, as custodial wallets are created automatically for your supported assets.
Enhance Account Security with Two-Factor Authentication (2FA)
Enabling two-factor authentication (2FA) during setup enhances your account’s security and can help prevent unauthorized access, especially as you start funding your account.
| Item | Details |
|---|---|
| Opening procedure | Online registration; KYC verification; document upload |
| Validation time | Instantly to a few hours (may be longer during peak periods) |
| Accepted deposit methods | Interac e-Transfer, bank wire, crypto deposit |
| Minimum required deposit | $100 CAD via Interac e-Transfer |
| Required documents | KYC questionnaire, government ID, proof of address |
| Practical tip | Register using your legal name to avoid review delays |
Deposits and withdrawals on Coinsmart
On Coinsmart, deposits and withdrawals are designed for reliability and convenience, allowing you to manage your funds in both fiat and cryptocurrencies. You can deposit Canadian dollars using Interac e-Transfer (the most popular method), as well as bank wire transfers in CAD, USD, or EUR. Crypto and stablecoin deposits are also supported, with integrated custodial wallets for each asset once you are verified. Withdrawal options include direct bank transfers (for CAD) and crypto withdrawals to an external wallet. Crypto and stablecoin withdrawals are subject to standard blockchain network fees. Bank withdrawals incur a 1% fee (minimum $15 CAD). Processing times are fast—Interac deposits are typically credited the same day, while bank wires take 1–3 business days. Always ensure you enter the correct wallet address and select the right network to avoid delays or loss of funds.
Managing Blockchain Transaction Fees
Network fees for blockchain transactions can fluctuate based on congestion, so it’s smart to check current rates or make larger, consolidated withdrawals to minimize costs.
| Payment method | Accepted currencies | Minimum amount | Processing time | Possible fees |
|---|---|---|---|---|
| Credit card | Not accepted | N/A | N/A | N/A |
| Bank transfer | CAD, USD, EUR | $100 CAD deposit | 1–3 business days | Deposit: free or 0.5% (if < $10,000 CAD); Withdrawal: 1% ($15 CAD min) |
| E-wallets | Not accepted | N/A | N/A | N/A |
| Cryptos/stablecoins | BTC, ETH, USDC, USDT, etc. | Varies by asset | Network dependent | Deposit: free; Withdrawal: network fee |
| Other local options | Interac e-Transfer (CAD) | $100 CAD deposit | Same day (deposit) | Deposit: free or 1.5% (if < $2,000 CAD) |
Customer reviews
Coinsmart currently holds a Trustpilot rating of 4.2 out of 5, based on 368 user reviews.
Les utilisateurs mettent en avant plusieurs aspects positifs de la plateforme, notamment :
- Easy account setup and fast identity verification process
- Responsive and helpful customer support team
- User-friendly interface suitable for beginners
- Transparent fee structure and reasonable trading costs
- Strong security features, including two-factor authentication and cold storage
En revanche, plusieurs points négatifs sont régulièrement évoqués dans les avis :
- Occasional delays in withdrawal processing, especially during busy periods
- Network fees for crypto withdrawals can be high for small amounts
- Limited selection of tradable cryptocurrencies compared to global exchanges
- No staking or lending options available on the platform
- No non-custodial wallet or DeFi integration, reducing flexibility for advanced users
Voici quelques exemples représentatifs d’avis publiés sur Trustpilot :
L.S. – 03/05/2025 : “The platform is super easy to use and my account was verified within an hour. Bought my first bitcoin with no hassle!”
J.R. – 29/04/2025 : “Customer service was great when I had an issue with my withdrawal. It was resolved the next day, which I appreciated.”
K.M. – 15/04/2025 : “Good for basic trading, but would love to see more crypto options and some staking features in the future.”
FAQ
Is Coinsmart regulated or certified in CA?
Coinsmart is fully regulated in Canada. It is registered as a Money Services Business (MSB) with FINTRAC and as a Restricted Dealer in Canada. This ensures compliance with Canadian securities laws and anti-money laundering standards.
What is the minimum deposit to start trading on Coinsmart?
The minimum deposit with Coinsmart depends on the funding method. For Interac e-Transfer, the minimum is $100 CAD. For bank wire transfers, the limit is higher, especially if you want to avoid deposit fees.
Does Coinsmart offer welcome bonuses or rewards?
Coinsmart does not currently offer welcome bonuses, sign-up rewards, or trading incentives for new users. Its focus is on transparent, competitive fees rather than promotional offers.
How does staking or earn work on Coinsmart?
Coinsmart does not offer staking, yield earning, or interest-bearing accounts at this time. The platform is dedicated primarily to spot trading and crypto custody for supported assets.
How does Coinsmart earn money (trading fees, spreads, commissions)?
Coinsmart generates revenue mainly through trading fees, which start at 0.20% per trade for CAD and BTC pairs and 0.30% for other crypto trades. Additional income comes from deposit and withdrawal fees and currency conversion charges. There are no hidden commissions.
Who is the team or company behind Coinsmart?
Coinsmart is operated by a Canadian company with headquarters in Toronto. The management team includes industry professionals with backgrounds in fintech, compliance, and security. The platform is Canadian-owned and focused on serving local regulations.
When was Coinsmart launched?
Coinsmart was launched in 2018 and has since developed its platform, expanding available assets and enhancing security measures for Canadian users.
Does Coinsmart provide insurance or proof-of-reserve for customer funds?
Coinsmart states that it holds insurance coverage for digital assets stored on the platform, but details and coverage limits are not fully disclosed to the public. Coinsmart does not currently provide proof-of-reserves or real-time asset audits.
How can I contact Coinsmart’s customer service?
You can reach Coinsmart customer service by email, phone, or an online ticket system. Email and ticket support are available 24/7, while phone support operates during Canadian business hours.
Does Coinsmart offer a referral or cashback program?
Coinsmart periodically offers a referral program where users can receive rewards for inviting new members, but there is no permanent referral or cashback scheme. It is best to check their website for the latest promotional details.
Is Coinsmart regulated or certified in CA?
Coinsmart is fully regulated in Canada. It is registered as a Money Services Business (MSB) with FINTRAC and as a Restricted Dealer in Canada. This ensures compliance with Canadian securities laws and anti-money laundering standards.
What is the minimum deposit to start trading on Coinsmart?
The minimum deposit with Coinsmart depends on the funding method. For Interac e-Transfer, the minimum is $100 CAD. For bank wire transfers, the limit is higher, especially if you want to avoid deposit fees.
Does Coinsmart offer welcome bonuses or rewards?
Coinsmart does not currently offer welcome bonuses, sign-up rewards, or trading incentives for new users. Its focus is on transparent, competitive fees rather than promotional offers.
How does staking or earn work on Coinsmart?
Coinsmart does not offer staking, yield earning, or interest-bearing accounts at this time. The platform is dedicated primarily to spot trading and crypto custody for supported assets.
How does Coinsmart earn money (trading fees, spreads, commissions)?
Coinsmart generates revenue mainly through trading fees, which start at 0.20% per trade for CAD and BTC pairs and 0.30% for other crypto trades. Additional income comes from deposit and withdrawal fees and currency conversion charges. There are no hidden commissions.
Who is the team or company behind Coinsmart?
Coinsmart is operated by a Canadian company with headquarters in Toronto. The management team includes industry professionals with backgrounds in fintech, compliance, and security. The platform is Canadian-owned and focused on serving local regulations.
When was Coinsmart launched?
Coinsmart was launched in 2018 and has since developed its platform, expanding available assets and enhancing security measures for Canadian users.
Does Coinsmart provide insurance or proof-of-reserve for customer funds?
Coinsmart states that it holds insurance coverage for digital assets stored on the platform, but details and coverage limits are not fully disclosed to the public. Coinsmart does not currently provide proof-of-reserves or real-time asset audits.
How can I contact Coinsmart’s customer service?
You can reach Coinsmart customer service by email, phone, or an online ticket system. Email and ticket support are available 24/7, while phone support operates during Canadian business hours.
Does Coinsmart offer a referral or cashback program?
Coinsmart periodically offers a referral program where users can receive rewards for inviting new members, but there is no permanent referral or cashback scheme. It is best to check their website for the latest promotional details.
