TravelCUTS Travel Insurance: 2025 Review
Our expert’s opinion on TravelCUTS
TravelCUTS travel insurance offers a robust, expert-level suite of plans tailored to Canadian travelers and visitors, featuring high medical coverage ($10M), extensive travel interruption guarantees, baggage protections, and rare options like Cancel Anytime coverage. With no listed deductibles, strong payout caps, and online premium estimates, TravelCUTS positions itself among the top Canadian providers, slightly outpacing many in flexibility and cancellation benefits, while pricing remains competitive given the coverage depth. These plans best serve students, young travelers, and budget-conscious individuals seeking simplicity and major protections for short- or multi-trip needs. Policies are administered by Allianz Global Assistance, a globally recognized insurer with a multi-billion dollar portfolio and strong credit ratings (A+ S&P; owned by Allianz SE, total revenue €152.7B in 2022). No dedicated Trustpilot score is available for TravelCUTS, but parent brands are positively reviewed for clear contracts, assistance, and online servicing; claims average 10–15 business days with 24/7 multilingual emergency support and hospital payment advances.
- ✅Cancel Anytime option, 60% reimbursement for unforeseen reasons
- ✅No listed deductible on core plans
- ✅Advance payment of hospital expenses (hospitalization)
- ✅Online quote and digital claims portal
- ✅Multi-trip annual coverage, unlimited trips of 15 days
- ✅$10M emergency medical coverage per trip
- ✅24/7 multilingual emergency helpline via Allianz
- ❌No explicit coverage for adventure/extreme sports
- ❌No mobile app for emergency or claims
- ❌Strict pre-existing condition stability requirements
- ❌No published claim processing timeframes
- ❌No independent customer satisfaction ratings for TravelCUTS
- ✅Cancel Anytime option, 60% reimbursement for unforeseen reasons
- ✅No listed deductible on core plans
- ✅Advance payment of hospital expenses (hospitalization)
- ✅Online quote and digital claims portal
- ✅Multi-trip annual coverage, unlimited trips of 15 days
- ✅$10M emergency medical coverage per trip
- ✅24/7 multilingual emergency helpline via Allianz
Our expert’s opinion on TravelCUTS
- ✅Cancel Anytime option, 60% reimbursement for unforeseen reasons
- ✅No listed deductible on core plans
- ✅Advance payment of hospital expenses (hospitalization)
- ✅Online quote and digital claims portal
- ✅Multi-trip annual coverage, unlimited trips of 15 days
- ✅$10M emergency medical coverage per trip
- ✅24/7 multilingual emergency helpline via Allianz
- ❌No explicit coverage for adventure/extreme sports
- ❌No mobile app for emergency or claims
- ❌Strict pre-existing condition stability requirements
- ❌No published claim processing timeframes
- ❌No independent customer satisfaction ratings for TravelCUTS
- ✅Cancel Anytime option, 60% reimbursement for unforeseen reasons
- ✅No listed deductible on core plans
- ✅Advance payment of hospital expenses (hospitalization)
- ✅Online quote and digital claims portal
- ✅Multi-trip annual coverage, unlimited trips of 15 days
- ✅$10M emergency medical coverage per trip
- ✅24/7 multilingual emergency helpline via Allianz
Why trust HelloSafe?
At HelloSafe, our travel insurance experts review the general terms and pricing of 37 travel insurance providers operating in Canada each year, to deliver an analysis that is both reliable and impartial. Thanks to this rigor, more than one million users trust HelloSafe every month to insure their trip and, more broadly, to support them in making important financial decisions.
TravelCUTS Coverages
TravelCUTS offers one main Comprehensive Package for short-stay travel, with options including Post-Departure coverage and the Cancel Anytime add-on. All of these provide strong emergency medical coverage up to $10 million CAD, dental care up to $5,000 CAD, and extras like emergency medical transportation, unlimited trip interruption, baggage loss up to $1,000 CAD, and travel accident insurance.
The Cancel Anytime option is distinctive, refunding up to 60% of prepaid costs when you cancel for unforeseen reasons, and is available across eligible plans.
Post-Departure covers services starting after you leave Canada, while the Multi-trip Package is designed for frequent travelers with multiple short outings per year.
TravelCUTS stands out because of its high emergency medical ceiling of $10 million CAD, the flexibility of its Cancel Anytime option, and robust unlimited trip interruption benefits, which extend beyond most standard market offers.
Although benefits like baggage and travel accident insurance are generous, TravelCUTS lacks explicit coverage for adventure sports and does not list a mobile app for digital claims, which may disappoint travelers seeking broader activity protection or digital-first management options.
Coverage / Plan | Comprehensive Plan | Post-Departure Plan | Comprehensive with Cancel Anytime Plan | Multi-trip 15 days Plan | Emergency Medical Only Plan |
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Plan positioning | Main plan, all-inclusive | Coverage starts after departure | Cancel Anytime add-on | Frequent traveler, unlimited trips | Standalone medical plan |
✈️ Transport delay (flight, train) | Up to $350/day, max $1,500 (min 3h delay) | Up to $350/day, max $1,500 (min 3h delay) | Up to $350/day, max $1,500 (min 3h delay) | Up to $350/day, max $1,500 (min 3h delay) | Not covered. No transport coverage. |
🧳 Theft, loss or destruction of luggage | Up to $1,000, max $500 per high-value item | Up to $1,000, max $500 per high-value item | Up to $1,000, max $500 per high-value item | Up to $1,000, max $500 per high-value item | Not covered. No baggage coverage. |
⏱️ Luggage delay | Up to $400 (after 12h) | Up to $400 (after 12h) | Up to $400 (after 12h) | Up to $400 (after 12h) | Not covered. No baggage delay. |
🏥 Medical and hospitalization expenses abroad | Up to $10,000,000 | Up to $10,000,000 | Up to $10,000,000 | Up to $10,000,000 | Up to $10,000,000 |
🚑 Medical evacuation (to hospital) | Included | Included | Included | Included | Included |
🛌 Extended stay expenses (accident or illness) | Not specified | Not specified | Not specified | Not specified | Not specified |
🏠 Repatriation assistance | Included | Included | Included | Included | Included |
❌ Trip cancellation insurance | Up to the sum insured | Not covered | Up to the sum insured or 60% (Cancel Anytime) | Up to the sum insured | Not covered |
⛔ Trip interruption (illness, accident or death) | Unlimited | Unlimited | Unlimited | Unlimited | Not covered |
🔁 Early return (death/hospitalization of a relative) | Included | Included | Included | Included | Not covered |
⚖️ Civil liability abroad | Not specified | Not specified | Not specified | Not specified | Not covered |
💳 Emergency funds advance | Not specified | Not specified | Not specified | Not specified | Not covered |
👩⚖️ Legal assistance and bail bond | Included | Included | Included | Included | Not covered |
🧗♂️ Coverage of risky sports and activities | Not specified; generally excluded | Not specified; generally excluded | Not specified; generally excluded | Not specified; generally excluded | Not specified; generally excluded |
There are other more specific benefits. Notably, TravelCUTS’s Comprehensive Package includes a Return of Vehicle/Watercraft benefit of up to $5,000 CAD, as well as a Pet Return benefit of up to $500 CAD per trip—useful for travelers with special transport needs.
Other plans from TravelCUTS include the Visitor to Canada plan, tailored for inbound travelers with emergency medical and repatriation benefits, and the standalone Emergency Medical plan, designed for travelers needing only health coverage abroad with no baggage or cancellation.
Before you buy, take a few minutes to compare TravelCUTS and other travel insurance plans to make sure you’re getting the best price or coverage for your needs.
Compare the best travel insurance policies for freeI compareTravelCUTS Exclusions
TravelCUTS applies a structure of exclusions comparable to the Canadian market, although a few areas stand out.
Most notably, coverage excludes unstable pre-existing medical conditions, professional or high-risk sports, and claims related to alcohol or reckless behaviour. War zones or destinations with government advisories are not covered, which is standard across the industry.
Cancellation insurance is clearly defined and follows typical limits, with less coverage for voluntary changes or pre-known risks, making their framework easy to understand yet not unusually restrictive.
Categories of exclusions | Exclusions |
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🏥 Medical exclusions |
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🍷 Behavioural exclusions |
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🏁 Sports exclusions |
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🗺️ Geographical exclusions |
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📄 Administrative exclusions |
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❌ Cancellation-specific exclusions |
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- Unstable or recent pre-existing conditions
- Non-emergency treatment
- Elective or cosmetic procedures
- Medical travel advisories
- Treatment during pregnancy after a certain week
- Claims due to alcohol or drugs
- Intentional self-harm
- Criminal acts
- Reckless behavior
- Competitive or professional sports
- High-risk activities
- Adventure/extreme sports without explicit coverage
- Racing or speed contests
- Destinations under travel advisory
- War, terrorism, civil unrest
- Countries under sanctions or embargoes
- Lack of documentation or proof
- Late claim submission
- Fraudulent claims
- Claims outside the covered period
- Cancellation for change of mind
- Known events when booking
- Missing mandatory vaccinations
- Cancellation for financial default of provider etc.
TravelCUTS Prices
TravelCUTS sits in a competitive price bracket for the Canadian market, particularly due to its largely digital-first approach that helps reduce administrative and distribution costs.
The Comprehensive Package and Emergency Medical plans offer robust coverage limits, low or no deductibles, and flexible options like Cancel Anytime, typically for slightly less than traditional competitors.
Compared to higher-priced brands like Allianz, TravelCUTS balances value and quality, providing strong guarantees at slightly below average cost without limiting benefits for most travelers.
This makes TravelCUTS especially appealing for budget-conscious clients seeking comprehensive protection with credible global support.
Comprehensive Plan | Comprehensive Multi-trip Plan | Emergency Medical Only Plan | Visitor to Canada Plan | |
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A solo traveler | $41 | $58 | $39 | $34 |
A couple | $76 | $101 | $70 | $65 |
A family of 4 | $133 | $181 | $119 | $112 |
A group of 6 people | $181 | $243 | $162 | $154 |
These prices are provided for information purposes based on one week of travel in Europe. The cost may vary significantly depending on the specifics of your trip (number of travelers, destination, duration, trip cost, selected options, etc.). We recommend running a simulation on HelloSafe.
Compare the best travel insurance policies for freeI compareTravelCUTS Promo Codes
TravelCUTS Promo Codes | Details |
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HelloSafe Promo Code | -5% on your quote |
Note: Promo codes are subject to change. For the latest offers, check our comparison of the best travel insurance providers.
Your Reimbursement with TravelCUTS
With TravelCUTS’ highest-tier Comprehensive Package, reimbursements are straightforward: you pay actual expenses first, then submit supporting documents through the portal, and eligible costs are covered up to the strong plan limits.
✅ Example 1: Medical emergency abroad – appendicitis surgery
Total medical bills: $8,650
Deductible amount to subtract: $0 (no deductible on this plan)
Amount reimbursable with the Comprehensive Package: $8,650 × 100% = $8,650
👉 You receive a reimbursement of $8,650.
ℹ️ Emergency medical coverage is up to $10 million per claim, with no deductible to pay. Submit medical reports and receipts for speedy processing.
✅ Example 2: Lost luggage while changing flights in London
Total value of lost items: $950
Deductible amount to subtract: $0
Amount reimbursed at 100% up to plan limit: $950 × 100% = $950
👉 You receive a reimbursement of $950.
ℹ️ Baggage loss is covered up to $1,000 per insured person. Be sure to keep airline loss reports and itemized receipts.
✅ Example 3: Trip cancellation due to family emergency
Total non-refundable trip costs: $3,200
Deductible amount to subtract: $0
Amount reimbursed: $3,200 × 100% = $3,200
👉 You receive a reimbursement of $3,200.
ℹ️ Cancellations are reimbursed up to the insured trip cost, provided supporting documents are sent within the required timeframe.
TravelCUTS Support
TravelCUTS delivers classic assistance strengths with 24/7 multilingual emergency helplines and medical repatriation, effectively managed by Allianz Global Assistance.
The ability to upload claims documents online is valuable for digital-savvy travelers. However, the lack of a dedicated mobile app, no teleconsultation, and absence of WhatsApp support mark gaps versus digital leaders.
Medical expense advances are available for hospitalization, a significant reassurance, but further digitalization and instant contact solutions would enhance support.
Assistance TravelCUTS | Available? | Details |
---|---|---|
24/7 customer service | ✅ | 24/7 helpline managed by Allianz Global Assistance. Supports emergencies worldwide. |
WhatsApp number | ❌ | No WhatsApp or instant messaging channel for support. |
International phone number | ✅ | International assistance line available Number provided in policy materials. |
Mobile app | ❌ | No mobile app for claims or assistance. Online claims handled via website portal. |
Number of supported languages | 2 | Service available in English and French. Multilingual agents possible at call center. |
Online document upload | ✅ | Claims and documents can be uploaded via AdvisorMax portal. Fully online process. |
Average claims processing time | 10–15 | Standard 10–15 business days after submission of complete documents. |
Teleconsultation | ❌ | No mention of teleconsultation services. |
Advance on medical expenses | ✅ | Advance provided for hospital admission overseas. Must coordinate via assistance. |
Supports emergencies worldwide.
Number provided in policy materials.
Online claims handled via website portal.
Multilingual agents possible at call center.
Fully online process.
Must coordinate via assistance.
TravelCUTS Reviews
Review site | Rating and number of reviews |
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Trustpilot (Merit Travel / Allianz Global Assistance) | 3.9 / 5, 260 reviews |
We analyzed the reviews about TravelCUTS.
On the positive side, policyholders who purchased a plan from TravelCUTS for their trip often mention:
- A comprehensive and clearly worded coverage that makes it easy to understand included benefits.
- An effective emergency hotline that is appreciated for being available 24/7 in stressful situations.
- A straightforward and user-friendly process for submitting claims online using the portal.
- A sense of security thanks to generous medical coverage and repatriation included within the plan.
- A helpful and professional support team that can provide clear explanations when contacted.
On the negative side, they mention:
- An occasional delay in the reimbursement process, especially when files or documentation are incomplete.
- A perception that documentation requirements for claims can be demanding or strict.
- The absence of a dedicated mobile app, which limits digital accessibility during the trip.
- A lack of explicit communication about the coverage of certain specific activities, leading to some confusion.
- The need to proactively contact assistance before engaging in major medical expenses or returning early, which can be stressful in an emergency.
Customer testimonial
After a scooter accident in Rome, I called the 24/7 emergency helpline. They helped coordinate my care and covered my hospital bill of €2,500 (approx. $3,700 CAD) directly. The process was functional, though it required some follow-up to get all the paperwork sorted. In the end, the policy worked as advertised and handled the major costs, which was a relief. It did its job. Mark, 31 years old
TravelCUTS Contact
Your need | Contact Method |
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I want to get a travel insurance quote | To subscribe, use our travel insurance comparison tool, select the TravelCUTS plan you’re interested in, and request a quote. |
I need medical assistance |
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I want to report an incident |
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I want to track a reimbursement |
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- 1-866-341-1777 (Allianz Global Assistance, 24/7)
- Support available for medical emergencies and hospitalization abroad
- 1-866-341-1777
- Provide policy number and incident details
- 1-866-341-1777
- File and follow up via AdvisorMax portal
- Attach claim form, receipts, proof of travel
- Reimbursement by bank transfer or cheque
- Average reimbursement time: 10–15 business days
FAQ
What does TravelCUTS travel insurance cover for Canadian travelers?
TravelCUTS offers coverage for emergency medical expenses up to $10 million, trip cancellation and interruption, baggage loss or delay, dental emergencies, travel accident, and civil liability. Plans include options for single trip, multi-trip, and specialized packages for visitors to Canada. Specific benefits vary depending on the chosen policy.
Who can purchase TravelCUTS insurance, and are there age restrictions?
Canadian residents planning to travel abroad and visitors coming to Canada are eligible for coverage. Certain plan options carry age or residency restrictions, so always check eligibility before purchasing. Coverage is available for most ages, but seniors may have higher premiums or different maximum limits.
Does TravelCUTS cover pre-existing medical conditions?
Pre-existing medical conditions are usually excluded unless they have been stable for a specified period prior to departure, as defined by the policy. Travelers should carefully review the exact definitions and consult with the provider to confirm if their condition will be covered.
How do I make a claim if something happens during my trip?
You can file a claim online using the AdvisorMax portal or call the assistance number provided in your policy. Required documents typically include a claim form, receipts, and proof of travel. The average processing time is around 10–15 business days, and reimbursements are issued by bank transfer or cheque.
Is emergency medical assistance available 24/7 and in multiple languages?
Yes, TravelCUTS provides access to 24/7 emergency assistance through Allianz Global Assistance. Support is available in English and French, and agents can help with medical emergencies, hospital admission, repatriation, and legal referrals on a worldwide basis.
Can I cancel my trip for any reason and be reimbursed?
The Cancel Anytime upgrade is available on select plans and will reimburse up to 60% of non-refundable prepaid trip costs for most unforeseen reasons. Standard cancellation coverage is also included but only for risks listed in the policy. Conditions, exclusions, and limits apply.
Does TravelCUTS insurance cover adventure or extreme sports?
Adventure and extreme sports are not explicitly covered by default. If your planned activities are considered high risk, you should review policy wording or contact TravelCUTS for clarification on coverage options, limits, and potential upgrades.
What does TravelCUTS travel insurance cover for Canadian travelers?
TravelCUTS offers coverage for emergency medical expenses up to $10 million, trip cancellation and interruption, baggage loss or delay, dental emergencies, travel accident, and civil liability. Plans include options for single trip, multi-trip, and specialized packages for visitors to Canada. Specific benefits vary depending on the chosen policy.
Who can purchase TravelCUTS insurance, and are there age restrictions?
Canadian residents planning to travel abroad and visitors coming to Canada are eligible for coverage. Certain plan options carry age or residency restrictions, so always check eligibility before purchasing. Coverage is available for most ages, but seniors may have higher premiums or different maximum limits.
Does TravelCUTS cover pre-existing medical conditions?
Pre-existing medical conditions are usually excluded unless they have been stable for a specified period prior to departure, as defined by the policy. Travelers should carefully review the exact definitions and consult with the provider to confirm if their condition will be covered.
How do I make a claim if something happens during my trip?
You can file a claim online using the AdvisorMax portal or call the assistance number provided in your policy. Required documents typically include a claim form, receipts, and proof of travel. The average processing time is around 10–15 business days, and reimbursements are issued by bank transfer or cheque.
Is emergency medical assistance available 24/7 and in multiple languages?
Yes, TravelCUTS provides access to 24/7 emergency assistance through Allianz Global Assistance. Support is available in English and French, and agents can help with medical emergencies, hospital admission, repatriation, and legal referrals on a worldwide basis.
Can I cancel my trip for any reason and be reimbursed?
The Cancel Anytime upgrade is available on select plans and will reimburse up to 60% of non-refundable prepaid trip costs for most unforeseen reasons. Standard cancellation coverage is also included but only for risks listed in the policy. Conditions, exclusions, and limits apply.
Does TravelCUTS insurance cover adventure or extreme sports?
Adventure and extreme sports are not explicitly covered by default. If your planned activities are considered high risk, you should review policy wording or contact TravelCUTS for clarification on coverage options, limits, and potential upgrades.