Is The Personal pet insurance the best for you?

James James updated on 19 July 2022

There are many different types of insurance for humans – health insurance and life insurance, to name a few of the most common types. Insurance isn't just for humans though! Some people are surprised to learn that insurance coverage for your pets also exists. If you are a pet parent, you know bills can be substantial and usually come when you are least prepared for them. Pet insurance can be a real relief and help guarantee your ability to pay for quality care at the veterinarian.

At some point, most pets get sick or injured. This can result in expensive visits to the vet. Did you know that the average cat owner in Canada spent $2,150 in 2021 caring for their animal? For dog owners, this number came in even higher at $2,912. The cost of caring for an animal is increasing every year according to a study from HelloSafe’s team.

This guide to The Personal pet insurance explains what it has to offer, what makes it unique and why it may be right for you.

Our review of The Personal pet insurance

Continue below for The Personal pet insurance pros and cons:

Here is what HelloSafe thinks about The Personal pet insurance:

Why The Personal could be right for you:

The Personal has a comprehensive online portal
They offer three plans to suit your pets needs
You can insure a pet at any age

Why The Personal may not be right for you:

Behavioural, alternative therapies and medical device coverage are add ons

Compare quotes and options before choosing pet insurance with The Personal. A little shopping around can help you to save money and find the coverage that fits your needs.

Protect your furry friend

Pet insurance quotes in just seconds

What does The Personal pet insurance cover?

The Personal offers three plans for your pet: Bronze Paw, Silver Paw, and Gold Paw.

Check out our chart below to compare their plans.


Bronze Paw

Silver Paw

Gold Paw










Optional - up to $500



Additional Coverage (behavioural, Alternative, Medical Devices)

Not included

Optional - Up to $350 per category

$350 pet category

Preventative Care

Not included

Not included


Comparison of The Personal pet insurance plans

How much does a policy with The Personal cost?

The price of pet insurance coverage with The Personal will vary depending on your situation. For example, the age, size or breed of your animal. Also, the type of coverage you are looking for. Therefore, it will be important to get an individual quote customized for your unique needs.

Before settling on The Personal travel insurance shop around! You can quickly and anonymously compare prices from leading travel insurance companies using our tool:

Protect your furry friend

Pet insurance quotes in just seconds

How do I purchase a plan with The Personal?

If you are interested in obtaining pet insurance through The Personal, you can purchase online.

The Personal does not offer any discounts.

How can I contact insurer?

This is the best way to get in contact with The Personal:

Inquiries 1‑888‑476‑8737 Monday through Friday 8:00am to 8:00pm

How do I file a claim with The Personal?

If you need to file a claim, you will need to complete a claim form.

Once the claim form is complete, you will need to send it in along with an itemized copy of your vet bill:

By mail
Petline Insurance Company
301-600 Empress Street
Winnipeg (Manitoba) R3G 0R5

By fax

By email
[email protected]

Can I transfer my The Personal policy?

You might find yourself in a situation where you would like to change your pet insurance provider, for example, to get a better deal. When doing so, there are some factors to take into consideration:

  • Difference in coverage - a medical condition may be considered pre-existing to the new insurer at the time of enrolment, and, therefore, not being covered.
  • There may be an unavoidable waiting period before your new policy begins.
  • Immediate savings of a new policy may ultimately cost more in the long run - the cost of on-going treatment.

How much pet insurance do I need?

How much pet insurance you need will depend on many different factor. These include your pets:

  • Age
  • Sex
  • Breed
  • Existing health conditions
  • Current health

It is important to choose the right policy that meets the needs of both your pet and yourself. This is to ensure that if a problem arises, it will be covered by your insurance. Take time to shop around and compare insurers by using our comparison tool!

Protect your furry friend

Pet insurance quotes in just seconds

Good to know

Are you unsure of how pet insurance works? Our pet insurance guide will answer all your questions.

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