Fetch Pet Insurance: Coverage, Contact and Review in 2024

In Canada, a startling 20% of cats succumb to upper respiratory diseases. However, many of these diseases can be prevented or caught early with pet insurance and regular veterinary check-ups. So if you don't have pet insurance for your dog or cat, it's time to get one. To make it easy for you, we have reviewed a popular and comprehensive Pet Insurance: Fetch.

What does it cover? What are some of its pros and cons? How much is Fetch pet insurance? What is its claim policy? We answer all your questions and more in our guide below!

Our 2024 review of Fetch Pet Insurance

Is Fetch pet insurance any good? Fetch Pet Insurance may be a new player in the Canadian scene but it brings a wealth of experience from its previous incarnation as Petplan. Since its creation, Fetch has insured over 390,000 pets (and counting).

Fetch Pet Insurance offers a substantial $15,000 annual maximum for comprehensive coverage. Customers have the flexibility to customize monthly premiums based on coverage needs, with options including annual deductibles of $250, $300, and $500, annual coverage limits of $5,000, $10,000, and $15,000, and reimbursement rates of 70%, 80%, and 90%. More options, including unlimited coverage, are available by calling Fetch.

Noteworthy features include extensive dental coverage, pet owner assistance, lost pet advertising, and boarding during medical emergencies. Routine and preventive care are meanwhile offered as an add-on service to the existing packages.

Fetch provides discounts, including 10% off for shelter rescues or adopted pets, as well as a 10% discount for active or retired service members.

In terms of Fetch pet insurance reviews from customers, the responses are largely positive showing good customer service. The company has an A+ rating from Better Business Bureau. Fetch pet insurance reviews on Trustpilot praised the prompt and efficient claims process as well.

Now, let's take a quick look at the pros and cons of Fetch:

If you think Fetch is the right choice for you, you can get a personalized quote right here for free. Click the button below and get quotes in no time:

How to contact Fetch Pet Insurance?

Here are the different means you can get in touch with Fetch:

What is Fetch's Pet Insurance coverage?

Fetch Pet Insurance offers one of the most comprehensive sets of pet insurance coverage available. Below are just some of the most common conditions that Fetch pet insurance covers:

However, Fetch's pet insurance does not cover the following conditions:

Ready to take a look at the full package from Fetch Pet Insurance? Hit the button below and get instant quotes.

What is the Fetch Pet Insurance waiting period?

Fetch has an up to 15-day waiting period after you sign up for a policy. Any sickness or accident that occurs during this time will be considered a pre-existing condition and therefore will not be covered by the insurance policy. This is why it is important to get pet insurance before your pet is sick to avoid unforeseen expenses that add to the existing cost of owning a dog or cat.

For knees and hips, there is a 6-month waiting period in which no claims can be made. However, you can reduce this waiting period by making an appointment with a vet and getting a check-up for your pet. This must be done during the first 30 days of your policy.

How to Make a Fetch Pet Insurance Claim?

There are two types of documents you need to submit a claim with Fetch: 

• A finalized invoice from your vet showing what your pet was treated for and how much you were charged. An invoice has to show a zero balance or that it was paid in full in order for us to accept it. 

• Detailed medical records, including from your pet’s most recent annual exam (a vet visit unrelated to your pet getting sick or hurt). Medical records show us your pet’s medical history and let us see what we can cover, which allows us to process claims quickly. 

To submit your Fetch claim, follow these instructions: 

1. Make sure you are logged into the app or your online account 
2. Go to "Claims"
3. Go to "Submit a claim"
4. Follow the instructions in the claim form

Your claim will be processed between 12 and 22 days.

Fetch vs Trupanion: Which Pet Insurance is Best?

To help you make a decision, we have compiled a table comparing Fetch and Trupanion Pet insurance.

While Fetch is less well established, it is more adaptive to modern pet owners' needs, including having highly modifiable and flexible policies. Take a look at the table below to see how they measure up:

We do advise to compare multiple providers before zeroing in on one. Feel free to use our online comparator and get free quotes:

How much is Fetch Pet Insurance?

Fetch has created an easy-to-use form that can give you a quote in seconds. To give you a rough idea of prices, we have created the table below with estimates for a large dog, a small dog, and a cat all aged around 2 years old:

How to cancel Fetch pet insurance?

Cancelling your Fetch Pet Insurance policy cannot be done through the website or the app.

To cancel your policy, you will need to call a representative at 1.866.467.3875. The office hours for canceling your plan are 9:00 am to 6:00 pm, Monday to Friday.

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Alexandre Desoutter

Alexandre Desoutter has been working as editor-in-chief and head of press relations at HelloSafe since June 2020. A graduate of Sciences Po Grenoble, he worked as a journalist for several years in French media, and continues to collaborate as a as a contributor to several publications.