What does the insurance of my World Mastercard National Bank card cover?

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Travel Insurance Card World Mastercard National Bank

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Car Rental Insurance Card World Mastercard National Bank

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Content Insurance Card World Mastercard National Bank

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FAQ - National Bank World Mastercard

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How can I contact customer support?

To contact customer support, call 1-888-235-2645 if you are in Canada or the United States. For international calls, dial collect at 514-286-8345.

How do I report a claim?

To report a claim, call 1-888-235-2645 if you are in Canada or the United States. If you are abroad, dial collect at 514-286-8345.

Who is insured?

The insured includes the primary cardholder, their spouse, and dependent children when traveling with the primary cardholder.

How can I obtain an insurance certificate?

To obtain an insurance certificate, contact CanAssistance at 1-888-235-2645 or call collect at 514-286-8345.

For which sports activities am I not insured?

You are not covered for high-risk activities such as skydiving, bungee jumping, off-road snow sports, scuba diving below 30 meters, and rock climbing rated grade 4 or 5.

From when am I covered, and for how long?

Coverage begins on the departure date of the trip and lasts for up to 60 days if you are under 55 years old, 31 days if aged 55-64, and 15 days if aged 65-75.

In which countries am I covered? Am I covered worldwide?

Yes, you are covered worldwide, provided you meet the conditions outlined in your insurance policy. Exclusions may apply for countries under government travel advisories or war zones.

To benefit from the coverage, does the trip need to be paid in full with the card?

Yes, to benefit from coverage, the trip must be paid in full using your National Bank World Mastercard.

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