What does the insurance of my Visa Infinite Vancity card cover?

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Travel Insurance Card Visa Infinite Vancity

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Car Rental Insurance Card Visa Infinite Vancity

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Content Insurance Card Visa Infinite Vancity

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FAQ - Vancity Visa Infinite

faq

How can I contact customer support?

For customer support:

  • Toll-Free (Canada & U.S.): 1-855-255-5205
  • Collect (International): 613-634-4991

How do I report a claim?

To report a claim:

  • Notify the insurer at 1-855-255-5205 or 613-634-4991 (collect).
  • Provide required documents including proof of loss and original receipts.
  • Submit the claim within 90 days of the incident.

Who is insured?

Coverage includes the cardholder, their spouse, and dependent children, provided they meet the eligibility requirements stated in the policy.

How can I obtain an insurance certificate?

To obtain an insurance certificate, contact 1-855-255-5205 and provide your account and trip details.

For which sports activities am I not insured?

Excluded activities include high-risk sports like bungee jumping, skydiving, and professional sports.

From when am I covered, and for how long?

Coverage begins on the purchase date for most items and lasts up to 90 days for Purchase Security or the duration specified under extended warranties.

In which countries am I covered? Am I covered worldwide?

Coverage is worldwide, except in countries under Canadian government travel advisories.

To benefit from the coverage, does the trip need to be paid in full with the card?

Yes, trips must be prepaid with the card to qualify for insurance benefits.

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