What does the insurance of my Premier World Elite Mastercard HSBC card cover?
Travel Insurance Card Premier World Elite Mastercard HSBC
Car Rental Insurance Card Premier World Elite Mastercard HSBC
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FAQ - HSBC Premier World Elite Mastercard
How can I contact customer support?
For insurance inquiries or assistance, you can contact customer service by calling 1-800-668-8680 within Canada and the United States, or 416-977-6066 collect from outside these regions.
How do I report a claim?
To report a claim, notify the administrator as soon as possible by calling 1-800-668-8680 within Canada and the United States, or 416-977-6066 collect from elsewhere. Submit a written claim within 30 days of the incident.
Who is insured?
The insured individuals include the Primary Cardholder of the HSBC Premier World Elite Mastercard®, their spouse, and dependent children under the age of 26, provided the account is in good standing and billed in Canada.
How can I obtain an insurance certificate?
To obtain an insurance certificate, you can contact the claims administrator at 1-800-668-8680 for assistance with your request.
For which sports activities am I not insured?
Exclusions include injuries from high-risk activities such as war, criminal acts, participation in professional sports, self-inflicted injuries, or incidents involving alcohol or drugs. Refer to the Certificate of Insurance for full details.
From when am I covered, and for how long?
Coverage begins when the Cardholder leaves their province of residence and continues for up to 17 consecutive days. Automatic extensions of up to 3 days apply in specific circumstances like medical emergencies or travel delays.
In which countries am I covered? Am I covered worldwide?
Yes, you are covered worldwide for trips that meet the eligibility requirements, provided at least 75% of the travel expenses are charged to your HSBC Premier World Elite Mastercard®.
To benefit from the coverage, does the trip need to be paid in full with the card?
Yes, to benefit from coverage, at least 75% of the eligible travel expenses must be paid with your HSBC Premier World Elite Mastercard® prior to the incident or loss.
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