What does the insurance of my Metal World Elite Mastercard HSBC card cover?

You can contact customer support for insurance inquiries by calling 1-800-668-8680. If calling from outside Canada or the U.S., call 416-977-6066 collect.

To report a claim, you must notify the administrator as soon as possible. Submit a written notice within 30 days by calling 1-800-668-8680 (Canada/US) or 416-977-6066 (collect from elsewhere).

The insured individuals include the Primary Cardholder, their spouse, and dependent children under the age of 26, provided the account is billed in Canada.

To obtain an insurance certificate, you can contact customer support at 1-800-668-8680 for assistance with your request.

You are not insured for injuries caused by high-risk activities such as war, participation in criminal acts, dangerous sports, self-inflicted injuries, or while under the influence of alcohol or drugs. Refer to the Certificate of Insurance for a full list of exclusions.

Coverage begins when you leave your province or territory of residence in Canada and remains active for up to 31 consecutive days per trip.

Yes, you are covered worldwide as long as the trip is paid for with your HSBC Metal World Elite Mastercard® and the eligibility requirements are met.

Yes, to benefit from coverage, the trip must be paid in full with your HSBC Metal World Elite Mastercard® before any incident or loss occurs.