What does the insurance of my Cash Rewards Mastercard HSBC card cover?
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FAQ - HSBC Cash Rewards Mastercard
How can I contact customer support?
To contact customer support for your HSBC Cash Rewards Mastercard, please call 1-800-668-8680 within Canada and the U.S., or collect at 416-977-6066 from other locations.
How do I report a claim?
To file a claim, call 1-800-668-8680 within Canada and the U.S., or collect at 416-977-6066 from other locations. Claims should be submitted within 90 days of the incident.
Who is insured?
The insured includes the primary cardholder and household members such as their spouse, parents, children, and siblings, provided they share the same residence.
How can I obtain an insurance certificate?
To obtain an insurance certificate or further coverage details, contact HSBC customer support at 1-800-668-8680.
For which sports activities am I not insured?
Exclusions include damage due to fraud, misuse, war, criminal activities, cosmetic damage, and items not purchased for personal use. Refer to the policy for full details.
From when am I covered, and for how long?
Coverage begins on the purchase date of the item, provided the full cost is charged to the HSBC Mastercard, and extends up to 90 days for Purchase Assurance benefits.
In which countries am I covered? Am I covered worldwide?
Yes, coverage applies worldwide, provided the item or mobile device was purchased and paid for with your HSBC Mastercard. Exclusions may apply; refer to the policy for details.
To benefit from the coverage, does the trip need to be paid in full with the card?
Yes, to benefit from coverage, the purchase or payment must be made in full using your HSBC Cash Rewards Mastercard.
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