What does the insurance of my Odyssey World Elite Mastercard Desjardins card cover?

You can contact customer support 24/7:

• From Canada and the U.S.: 1-888-419-2495 (toll-free)
• From anywhere in the world: 514-875-2495 (collect call).
  For claims or coverage modification, call 1-800-463-1623.

To report a claim:

1. Obtain the claim form by:
   • Calling 1-800-463-1623 (Canada and U.S., toll-free) or 418-647-5299 (worldwide, collect call).
   • Visiting www.desjardinstravelinsurance.ca.
2. Submit the form and required proofs within 90 days of the incident.

The insured individuals are:

• The primary cardholder.
• Your spouse, provided they travel with you for the entire trip and meet the definition criteria (e.g., married or cohabitating for 12+ months).
• Your children or grandchildren under 18 years old (or under 24 if enrolled full-time in an educational institution), traveling with you.

To obtain an insurance certificate, call customer service at 1-800-463-1623. Additional information or documentation may be required depending on the type of certificate requested.

The insurance excludes high-risk sports and activities, including but not limited to:

• Hang-gliding, paragliding, and parachuting
• Bungee jumping and mountain climbing
• Combat sports and professional sports.
  Always check the full list of exclusions in your policy.

Coverage begins when:

• Your credit card is activated.
• Your account is in good standing (not overdue by 90+ days).
• Annual fees are paid.
  Duration of coverage depends on age:
• Under 59: Up to 60 days
• Age 60–64: Up to 31 days
• Age 65–75: Up to 15 days.

Insurance provides worldwide coverage except where a Canadian government travel advisory recommends avoiding all travel to the destination.

Yes, the trip must be paid in full with the credit card to benefit from the coverage unless otherwise specified in the policy.