What does the insurance of my Odyssey Gold Visa Desjardins card cover?

You can contact customer support 24/7:

• From Canada and the U.S.: 1-888-419-2495 (toll-free)
• From anywhere in the world: +1-514-875-2495 (collect call).
  For assistance with claims or policy modifications, call 1-800-463-1623.

To report a claim:

1. Obtain the required claim form:
   • Call 1-800-463-1623 (Canada and U.S., toll-free) or +1-418-647-5299 (worldwide, collect call).
   • Visit www.desjardinstravelinsurance.ca.
2. Submit the completed form and supporting documents within 90 days of the incident.

The insured individuals include:

• The primary cardholder.
• Your spouse if traveling with you for the entire trip and meeting the criteria of marriage or cohabitation for 12+ months.
• Children or grandchildren under 18 (or under 24 if full-time students) traveling with you.

To obtain an insurance certificate, contact customer service at 1-800-463-1623. You may be required to provide additional information or complete a form depending on the type of certificate you need.

You are not insured for high-risk sports and activities, including but not limited to:

• Hang-gliding, paragliding, and parachuting
• Bungee jumping and mountaineering
• Combat sports, professional sports, and amateur scuba diving without certification.
  Always review the full list of exclusions in your policy.

Coverage begins when:

• Your card is activated.
• Your account is in good standing (not past due by more than 90 days).
• Applicable fees are paid.
  Duration of coverage depends on your age:
• Age 59 or under: Up to 60 days per trip
• Age 60-64: Up to 31 days per trip
• Age 65-75: Up to 15 days per trip.

The insurance provides worldwide coverage except for destinations under a travel advisory issued by the Canadian government to avoid all travel.

Yes, to benefit from coverage, the trip must be paid in full with your card unless specified otherwise in the policy.