What does the insurance of my Flexi Visa Desjardins card cover?

You can contact customer support 24/7 through the following numbers:

• From Canada or the U.S.: 1-800-465-6390 (toll-free)
• From anywhere in the world: +1-514-875-9170 (collect call).

To report a claim, you must first obtain the required form by:

• Calling from Canada and the U.S. at 1-800-465-7822 (toll-free)
• Calling from anywhere in the world at +1-418-647-5299 (collect call)
• Visiting www.assurancevoyagedesjardins.ca
  Then, complete the form and submit it with all necessary proofs within 90 days of the event.

The following individuals are insured:

• You, as the primary cardholder
• Your spouse, provided they travel with you and meet specific criteria (e.g., civil marriage or cohabitation for over 12 months)
• Your children or grandchildren under 18 years old (or under 24 if enrolled full-time in a recognized educational institution), traveling with you.

You can obtain an insurance certificate by contacting the customer support service at 1-800-463-7845. If required, you may also need to fill out additional forms or medical questionnaires based on your request.

The insurance does not cover accidents or injuries related to high-risk sports and activities, such as:

• Hang-gliding, paragliding, parachuting
• Bungee jumping, mountain climbing, and alpine skiing
• Combat sports or professional sports activities.
  Always check the policy for a full list of exclusions.

Coverage begins when the following conditions are met:

1. Your credit card is activated.
2. Your account is in good standing (not delinquent for over 90 days).
3. Annual fees are paid (if applicable).
   Coverage duration is limited to trips of 3 days or less unless extended coverage is purchased.

The insurance offers worldwide coverage, except in destinations where the Canadian government has issued travel advisories to avoid all travel.

Yes, for most coverage benefits, the trip must be paid in full using your credit card. For specific details, consult the policy or contact customer service.