What does the insurance of my Cash Back Visa Desjardins card cover?

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Travel Insurance Card Cash Back Visa Desjardins

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FAQ - Desjardins Cash Back Visa

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How can I contact customer support?

Contact support for assistance:

  • Canada and US: 1-800-465-6390 (toll-free)
  • Worldwide: 514-875-9170 (collect call).
    For general inquiries: 1-800-463-7845 or 1-855-368-6924.

How do I report a claim?

To report a claim:

  1. Call 1-888-409-4442 immediately.
  2. Submit the required documents within 90 days, such as purchase receipts and claim forms, available online at desjardins.assurant.com/fr.

Who is insured?

Insurance applies to the cardholder, their spouse (if traveling together), and dependent children or grandchildren. Spouses must meet residency and relationship conditions detailed in the policy.

How can I obtain an insurance certificate?

To obtain an insurance certificate, contact the insurer directly at 1-800-463-7845 before departure.

For which sports activities am I not insured?

Insurance exclusions include extreme sports (e.g., skydiving, bungee jumping) and intentional acts. A full list of exclusions is in the policy document.

From when am I covered, and for how long?

Coverage starts once the card is activated and in good standing. It covers trips up to 3 days. Longer trips require purchasing additional insurance.

In which countries am I covered? Am I covered worldwide?

Coverage is worldwide but subject to exclusions such as government-issued travel warnings. Confirm specific details with customer support.

To benefit from the coverage, does the trip need to be paid in full with the card?

Yes, all trip expenses must be fully paid with your credit card to activate included insurance benefits.

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