What does the insurance of my Cash Back Mastercard Desjardins card cover?

You can contact customer support at:

• Canada and United States: 1-800-465-6390 (toll-free)
• Worldwide: 514-875-9170 (collect calls).
  For general inquiries: 1-800-463-7845 or 1-855-368-6924.

To report a claim, follow these steps:

1. Obtain a claim form at www.desjardinstravelinsurance.ca or by calling:
   • Canada and US: 1-800-463-1623
   • Worldwide: 418-647-5299.
2. Submit the form within 90 days of the incident.

The insured include:

1. Primary cardholder.
2. Spouse (if traveling together).
3. Children and grandchildren meeting age, residency, and dependency conditions.

Contact the insurer at 1-800-463-7845 to request an insurance certificate prior to your trip.

Exclusions include high-risk activities like:

• Skydiving, bungee jumping, hang-gliding.
• Combat sports, kitesurfing, and professional sports.
  Review the full list in the policy.

Coverage starts when the card is activated, the account is in good standing, and annual fees are paid. It covers trips up to 3 days. Longer trips require additional insurance.

Coverage applies worldwide but is subject to Canadian government travel advisories. Confirm specific country coverage with customer support.

Yes, you must pay for the trip or qualifying expenses in full with the card to benefit from included insurance coverage.