What does the insurance of my Bonus Visa Desjardins card cover?
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FAQ - Desjardins Bonus Visa
How can I contact customer support?
You can contact customer support by calling the following numbers:
- From Canada and the United States: 1-800-465-6390 (toll-free)
- From anywhere in the world: 514-875-9170 (collect call).
For general inquiries, you may also call 1-800-463-7845 or write to the address at 200, rue des Commandeurs, Lévis (Québec) G6V 6R2.
How do I report a claim?
To report a claim, you need to follow these steps:
- Obtain the required claim form by phone or from the website.
- Canada and the United States: 1-800-463-1623 (toll-free)
- Anywhere else: 418-647-5299 (call collect).
- Website: www.desjardinstravelinsurance.ca.
- Submit the completed form with all required documents within 90 days of the event.
Who is insured?
The insurance covers the primary cardholder, their spouse, and their children or grandchildren if they meet residency and dependency requirements. See the policy for specific conditions.
How can I obtain an insurance certificate?
To obtain an insurance certificate, you need to contact the insurer directly before your departure. Call 1-800-463-7845 and provide the necessary details about your travel.
For which sports activities am I not insured?
You are not insured for high-risk sports or activities, including but not limited to: hang-gliding, paragliding, skydiving, bungee jumping, mountaineering, freestyle skiing, kitesurfing, and combat sports. See the policy for a full list of exclusions.
From when am I covered, and for how long?
Coverage starts when your credit card account is in good standing and your trip is of 3 days or less. For longer trips, separate travel insurance must be purchased.
In which countries am I covered? Am I covered worldwide?
The coverage applies worldwide but may have exclusions depending on Canadian government travel advisories. Always check the policy or contact customer support for specific countries.
To benefit from the coverage, does the trip need to be paid in full with the card?
Yes, to benefit from the included insurance coverage, the entire trip or qualifying expenses must be paid using your credit card.
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