What does the insurance of my Aventura Visa Infinite Privilege CIBC card cover?

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FAQ - CIBC Aventura Visa Infinite Privilege

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How can I contact customer support?

For customer support:

  • Toll-free (Canada and U.S.A., including Hawaii): 1-855-845-0999
  • Collect (from other locations): +905-412-1102.
  • Website: cibccentre.rsagroup.ca for detailed assistance.

How do I report a claim?

To report a claim, call:

  • Toll-free (Canada and U.S.A., including Hawaii): 1-855-845-0999.
  • Collect (other locations): +905-412-1102.

You need to provide proof of your claim such as receipts, incident reports, and travel documents. Submit all required documents within 90 days of the incident.

Who is insured?

Covered individuals include:

  • The primary cardholder and their spouse.
  • Dependent children under 25 years of age if they are full-time students, or dependents with disabilities.

Coverage applies only if travel expenses are paid with the card.

How can I obtain an insurance certificate?

To obtain an insurance certificate, contact:

  • Toll-free (Canada and U.S.A., including Hawaii): 1-855-845-0999.
  • Collect (from other locations): +905-412-1102.
  • Visit: cibccentre.rsagroup.ca for further assistance.

For which sports activities am I not insured?

Excluded activities include:

  • Participation in professional sports or motorized races.
  • High-risk activities like hang-gliding, scuba diving (without certification), or off-trail skiing.
  • Losses from alcohol or drug impairment.

From when am I covered, and for how long?

Coverage begins when the trip starts and lasts for:

  • 31 consecutive days if the cardholder is 64 years old or younger.
  • 10 consecutive days if 65 years or older.

Trips exceeding these durations require additional insurance.

In which countries am I covered? Am I covered worldwide?

Yes, coverage is worldwide except in countries or regions subject to travel advisories of 'Avoid all travel' issued by the Government of Canada before your departure.

To benefit from the coverage, does the trip need to be paid in full with the card?

Yes, coverage applies if the trip is paid fully or partially with the CIBC Aventura Visa Infinite Privilege card.

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