What does the insurance of my Platinum Card American Express card cover?

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Travel Insurance Card Platinum American Express

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Car Rental Insurance Card Platinum American Express

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Content Insurance Card Platinum American Express

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FAQ - American Express Platinum

faq

How can I contact customer support?

To contact customer support, you can call 1-800-243-0198 (toll-free in Canada and the US) or +905-475-4822 (collect worldwide) for 24/7 assistance.

How do I report a claim?

To report a claim, contact Global Excel Management within 30 days at 1-800-243-0198 (toll-free) or +905-475-4822 (collect worldwide). You will need supporting documents like receipts and proof of incident.

Who is insured?

Insured persons include the Basic Cardmember, their spouse, and dependent children, as per the eligibility criteria outlined in the policy.

How can I obtain an insurance certificate?

To obtain an insurance certificate, contact the provider through the customer service channels mentioned in the policy documentation.

For which sports activities am I not insured?

Excluded activities include professional sports, racing, extreme sports like skydiving and scuba diving without certification, and off-trail skiing or snowboarding.

From when am I covered, and for how long?

Coverage begins as soon as the trip or purchase is fully charged to the card and continues according to the policy terms.

In which countries am I covered? Am I covered worldwide?

Yes, coverage applies worldwide unless otherwise restricted by specific policy exclusions or travel advisories.

To benefit from the coverage, does the trip need to be paid in full with the card?

Yes, trips and purchases must generally be fully charged to the eligible card to activate coverage.

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