What does the insurance of my Air Miles Platinum American Express card cover?

You can contact customer support by calling the insurer’s customer service helpline at 1-877-777-1544. For general inquiries, you can also contact AMEX Customer Service at 1-800-869-3016.

To report a claim, you must notify the insurer as soon as possible. Submit a written notice of claim within 30 days of the incident. Send your claim to Chubb Life Insurance Company of Canada, 199 Bay Street - Suite 2500, P.O. Box 139, Commerce Court Postal Station, Toronto, ON M5L 1E2.

The insured individuals include the Basic or Supplementary Cardmember of the American Express® AIR MILES®* Platinum Credit Card, their spouse, or dependent children under the age of 23, provided the account is billed in Canada.

To obtain an insurance certificate, you can contact the insurer’s customer support line at 1-877-777-1544 or AMEX Customer Service at 1-800-869-3016 for assistance.

You are not insured for injuries sustained during activities involving war, criminal acts, serving as an operator of any conveyance, or injuries received while driving or riding in a rental vehicle. Additional exclusions may apply; please refer to the Certificate of Insurance for details.

Coverage starts when you qualify as an insured person (e.g., Cardmember, spouse, or dependent child). Coverage remains active as long as you maintain your eligibility and the policy is in force.

Yes, you are covered worldwide as long as the trip is a Covered Trip and the fare has been paid with your American Express® AIR MILES®* Platinum Credit Card.

Yes, to benefit from coverage, the trip must be paid in full using your American Express® AIR MILES®* Platinum Credit Card before the occurrence of any loss or injury.