What does the insurance of my Aeroplan Reserve Card American Express card cover?

You can contact customer support by calling Global Excel Management 24/7 at 1-800-243-0198 (toll-free in the US and Canada) or +905-475-4822 (collect from anywhere in the world).

To report a claim, contact the Claims Department within 30 days of the incident by calling 1-800-243-0198 (toll-free in Canada or the US) or +905-475-4822 (collect worldwide). Ensure you have your receipts, tickets, and any relevant documents ready for submission.

The insured persons include the Basic Cardmember, their spouse, and dependent children as defined in the policy. The card account must be in good standing to be eligible.

To obtain an insurance certificate, contact the insurance provider at the number provided in your policy or through the customer support channels available. They will guide you on obtaining the necessary documentation.

Sports activities not covered include professional sports, racing, extreme sports like skydiving, bungee jumping, or skiing outside designated trails, unless otherwise specified in the policy.

Coverage begins on the departure date from your province or territory of residence and is valid for up to 15 consecutive days per trip. Extended coverage may be available through top-up options.

Yes, coverage applies worldwide unless specific exclusions are stated in the policy for certain regions under travel advisories.

Yes, to benefit from coverage, the trip must typically be paid in full using the eligible card. Check your policy for detailed conditions.