What does the insurance of my Aeroplan Card American Express card cover?

To contact customer support, you can call the provided helpline 24/7: 1-800-243-0198 (toll-free from the US & Canada) or +905-475-4822 (collect from anywhere in the world). These numbers connect you to Global Excel Management for assistance.

To report a claim, contact the Claims Department within 30 days of the incident. You can call 1-800-243-0198 (toll-free in Canada or the US) or +905-475-4822 (collect worldwide). You'll need to provide required documentation, such as receipts, tickets, and any incident reports.

The insured persons include the Basic Cardmember, their spouse, and dependent children. Coverage applies if the card is billed in Canada and the individuals meet the conditions of the policy.

To obtain an insurance certificate, contact the insurance provider at the numbers listed in your policy documentation or request it through the provided email or postal contact details.

Coverage does not include injuries or losses arising from participation in high-risk sports activities such as racing, professional sports, or any sport listed as excluded in the policy's terms and conditions.

Coverage begins once the cardholder charges the full fare or qualifying purchase to the card and extends according to the terms specified in the policy, such as during travel or purchase protection timelines.

Yes, coverage applies worldwide unless specified otherwise. However, the insured should confirm any territorial restrictions mentioned in the policy terms.

Yes, to benefit from the coverage, the trip or purchase generally needs to be paid in full with the eligible card as outlined in the policy conditions.