What does the insurance of my Aeroplan Business Reserve Card American Express card cover?

Customer support is available 24/7 through Global Excel Management Inc. Call 1-800-243-0198 toll-free from the U.S. and Canada or +905-475-4822 collect from anywhere in the world.

To report a claim, contact Global Excel Management Inc. at 1-800-243-0198 or +905-475-4822 for assistance. Obtain a Claim & Authorization form and send it along with the required documents (e.g., proof of travel, invoices) to 73 Queen Street, Sherbrooke, Quebec, J1M 0C9.

Insured persons include the Basic Cardmember, their spouse, and dependent children meeting specified age and support conditions.

Insurance coverage is automatically included when eligible travel expenses are charged to the card. For certificates, contact the insurer or customer service.

You are not insured for professional and high-risk sports activities such as uncertified scuba diving, hang-gliding, skydiving, bungee jumping, off-trail skiing, and mountain climbing with specialized equipment.

Coverage begins when eligible travel expenses are charged to the card. Medical insurance is valid for up to 15 consecutive days per trip, with specific extensions for emergencies.

Coverage is worldwide but excludes countries or regions under government travel advisories. If an advisory is issued, coverage ends 10 days after issuance or upon evacuation.

Yes, to benefit from trip-related coverage, expenses must be fully charged to the card or paid using points from the card's rewards program (including taxes).