What does the insurance of my Visa Infinite Cash Back Alterna Savings card cover?
Travel Insurance Card Visa Infinite Cash Back Alterna Savings
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FAQ - Alterna Savings Visa Infinite Cash Back
How can I contact customer support?
For customer support, call the insurer at 1-800-463-1623 (toll-free in Canada and the U.S.) or 418-647-5299 (call collect) from anywhere in the world.
How do I report a claim?
To report a claim, contact the insurer at 1-800-463-1623 or 418-647-5299. Prepare necessary documents, such as proof of purchase and details of the claim, for submission.
Who is insured?
The insured includes the primary cardholder, their spouse, and dependent children, provided they meet eligibility criteria and accompany the cardholder during the trip.
How can I obtain an insurance certificate?
To obtain an insurance certificate, contact the insurer at the provided numbers or visit their website. They will guide you through the process and requirements.
For which sports activities am I not insured?
Coverage does not include high-risk activities such as competitive sports, professional scuba diving without certification, and extreme activities like bungee jumping.
From when am I covered, and for how long?
Coverage begins on the departure date and lasts for the number of days specified in the policy. Extended coverage can be purchased if the trip exceeds the covered duration.
In which countries am I covered? Am I covered worldwide?
Yes, coverage is generally worldwide unless restricted by local regulations or specified exclusions in the policy.
To benefit from the coverage, does the trip need to be paid in full with the card?
Yes, the trip or applicable purchase must be fully or partially charged to the card to benefit from the coverage. Refer to policy terms for specific conditions.
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