What does the insurance of my Preferred Visa Home Trust card cover?

The trip cancellation insurance coverage is activated in the following situations occurring before your trip, provided it was fully paid with your credit card or points/miles:

• You or your travel companion experience an accidental injury, death, or illness that prevents travel (including COVID-19).
• A change in military orders for you or your spouse.
• Severe weather that makes it unsafe to start or continue a trip, including weather at the trip’s starting point or along the travel route before departure.
• Significant property damage, such as water damage, burglary, fire, etc., occurring at your home.
• A travel warning issued by the Canadian government near your home or destination.
  Trip cancellation insurance allows reimbursement of prepaid, non-refundable travel expenses paid with the card if you need to cancel your trip for covered reasons. Also commonly referred to as travel cancellation insurance, it does not include event tickets, such as museum tickets or golf course bookings.

Example: Isabelle had to cancel her trip to Europe because she fell seriously ill. Her doctor provided a certificate stating that she was unable to fly for her planned vacation in the Balearic Islands. The costs of her flight and hotel were both reimbursed by her RBC Avion trip cancellation insurance.

Baggage loss insurance provides coverage if your checked or carry-on luggage is lost, stolen, or damaged during travel with a public carrier. It reimburses you for the value of the lost or damaged items, helping to recover the financial loss associated with your belongings.

Example: Caroline, returning from Barcelona, discovered at Vancouver airport that her recently purchased suitcase had suffered significant damage to the shell and handle. She followed the procedure by submitting a claim to the appropriate airport service and kept proof of this action. The next day, she filed her insurance claim. Thanks to her baggage loss insurance visa card benefit, she was eligible for compensation from her insurer, in addition to that offered by the airline.

This insurance provides protection and assistance for the cardholder and their family (spouse, children, etc.) in case of accidents during trips booked with the card. Coverage includes medical expenses, emergency medical assistance, compensation for death or disability, reimbursement for interrupted travel expenses, assistance with lost documents, and baggage protection. Group travel accident insurance applies when using public transportation (e.g., trains, buses, taxis) as well as with rental cars.

Example: Last summer, while taking a taxi from her hotel in New York City to JFK Airport, Laura was involved in an accident. Since she paid for the taxi with her card, the insurance fully covered all her medical expenses and arranged for her safe return home to Toronto.

The flight delay insurance provides protection in the event of a delay of more than -1 hours in the arrival or departure of your scheduled flight with a commercial airline. It covers the following costs incurred due to the delay:

• Meal expenses: Meals and refreshments.
• Accommodation: Hotel expenses, if necessary.
• Transfer costs: Transfers to and from the airport or train station.
• Ticket modifications: Changes to connecting tickets affected by the delay.

Example: Sarah's flight from Toronto to Vancouver was delayed by 6 hours, causing her to miss her connecting flight in Calgary. Her Amex flight delay insurance covered her meals, a hotel stay, airport transfers, and the cost of rebooking her flight to Vancouver.

Baggage delay insurance helps cover the cost of essential items, like clothing and toiletries if your checked luggage is delayed for -1 hours or more after your arrival. Also known as delayed baggage compensation, this coverage reimburses you for these necessary purchases until your bags are returned.

Example: After arriving in Miami, John's checked luggage was delayed. Thanks to the baggage delay insurance on his Visa card, he was reimbursed for buying clothes and toiletries while waiting for his bags to arrive.

Travel medical insurance covers you and your family in the event of a medical emergency occurring outside your province of residence or abroad. It includes reimbursement for medical expenses related to emergency treatments, hospitalization, and prescribed medications. It may also cover the cost of emergency medical transport to a better-equipped hospital or repatriation to your home province for medical reasons. Coverage is provided when the trip is fully paid for with your card or using loyalty points associated with your card.
The out-of-province emergency medical insurance coverage varies depending on your age:

• -1 days for those under 65
• -1 days for those over 65

Example: Emily had an accident while hiking in the Appalachian Mountains in the United States. After being taken to the nearest hospital, doctors discovered a knee injury that required immediate surgery. Fortunately, her travel medical insurance through her RBC Visa Infinite credit card covered all the costs of her hospitalization and helicopter transport to a specialized medical center, ensuring she received the necessary treatment without financial concern while traveling outside of Canada.

Medical evacuation insurance on your credit card covers the cost of emergency transportation if you're seriously ill or injured while traveling, including cases like COVID-19. If medical repatriation is needed, this coverage ensures you're safely transported back home.

Example: While vacationing in Italy, Olivia unexpectedly fell seriously ill. Her credit card's medical evacuation insurance covered the costs of flying her back to Canada for treatment, ensuring she returned home safely without the burden of expensive medical bills.

The trip interruption insurance is activated in the following situations occurring during your trip:

• An illness requiring medical supervision (including COVID-19) that prevents you from continuing your trip, as confirmed by a doctor.
• The death of a family member in your home country or a travel companion.
• A transportation delay causing you to miss a connection or preventing you from continuing your trip. However, flight cancellation alone is not considered a valid reason.
  Trip interruption insurance includes reimbursement of travel-related expenses (such as tickets, hotels, etc.) in case of postponement or non-use due to one of the mentioned reasons.

Marc was attending a diving course in Cuba when he learned of his grandfather's passing in Winnipeg. He contacted his credit card's assistance service to arrange an emergency return to Canada for the funeral. Thanks to his trip interruption insurance, Marc was reimbursed for the eight unused hotel nights and his return airfare after filing a claim.

This coverage includes replacing or repairing your personal belongings if they are stolen or damaged due to a burglary in your hotel room, motel room, or cruise cabin. Hotel or motel burglary insurance kicks in if your room was securely locked at the time of the incident. However, cash and checks are excluded from this coverage, as well as burglaries occurring in a vacation rental.

Example: While traveling in Montreal, John, who is from Vancouver, had his camera stolen from his locked hotel room. Fortunately, his Scotiabank Passport Visa card's hotel burglary insurance covered the cost of replacing his camera, providing peace of mind despite the unfortunate incident during his trip.

This insurance covers damages to a rented vehicle, provided the rental is fully paid with the card. If you have purchased insurance offered by the rental company, the coverage reimburses the deductible of that contract in case of an incident. The collision damage waiver insurance does not act as liability insurance and does not cover rentals longer than 48 days.

Example: Jane rented a car in Hawaii using her credit card. When it was scratched in a parking lot, the card's collision damage insurance covered the repair costs, saving her from out-of-pocket expenses.

The coverage provided by your credit card's rental car insurance covers expenses related to the theft of a rented vehicle, provided the rental is fully paid for with the card. If you have purchased the insurance offered by the rental company, this coverage will reimburse the deductible of that policy in case of an incident. This protection does not act as liability insurance and does not cover rentals longer than 48 days.

Example: During his trip to the Amalfi Coast, Max rented a car to explore the area. One morning, he discovered that his vehicle had been stolen. The credit card rental car insurance covered the cost of the vehicle, so Max didn't have to pay anything.

Purchase protection insurance covers theft or accidental damage of items that you paid for in full using your card or loyalty points. This coverage is valid for up to -1 days from the purchase date. If something happens to your items, you may receive reimbursement in cash or points. However, please note that cash, pets, plants, and jewellery are not covered.

Example: Amelia bought a tablet with her Amex card, but it was accidentally damaged two weeks later. Thanks to Amex purchase protection, which covers accidental damage within 90 days, she received a full refund.

The extended warranty on your card doubles the original manufacturer's warranty, giving you extra protection for up to -1 additional years. However, keep in mind that the total warranty period can't exceed 5 years in total, ensuring your purchases are covered longer.

Example: Sophia bought a new MacBook with a 2-year manufacturer’s warranty using her BMO World Elite Mastercard. Three years later, the laptop’s battery started failing and needed replacement. Fortunately, the extended warranty from her credit card kicked in, covering the repair costs. Thanks to the extra coverage, Sophia didn’t have to pay out of pocket, even though the manufacturer’s warranty had already expired.

The mobile device insurance coverage protects your mobile device purchased with your card against accidental loss, accidental damage, or mechanical breakdown for two years from the date of purchase. It covers the costs of repairing or replacing your mobile device.

Example: Jessica bought a new smartphone with her credit card, and a few months later, she accidentally dropped it, cracking the screen. Thanks to her Amex mobile device insurance, the repair costs were fully covered, and she didn’t have to worry about paying out of pocket.