What does the insurance of my Echo Cashback Mastercard National Bank card cover?
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FAQ - National Bank Echo Mastercard
How can I contact customer support?
For inquiries regarding the National Bank ECHO Mastercard, contact customer service at 1-888-969-2273. For claims, call 1-888-235-2645 within Canada and the U.S., or collect at 514-286-8345 internationally.
How do I report a claim?
To report a claim, contact 1-888-235-2645 within Canada and the U.S., or collect at 514-286-8345 internationally. Required documents, such as proof of purchase and receipts, must be submitted within 90 days.
Who is insured?
The insured individuals include the primary cardholder and authorized users listed on the account.
How can I obtain an insurance certificate?
To request an insurance certificate, contact 1-888-235-2645. Ensure you have proof of purchase and account information ready.
For which sports activities am I not insured?
Exclusions include items such as cash, vehicles, animals, and damages resulting from negligence, fraud, or normal wear and tear.
From when am I covered, and for how long?
Coverage begins upon activation of the card and remains valid as long as the account is in good standing.
In which countries am I covered? Am I covered worldwide?
The National Bank ECHO Mastercard is accepted worldwide, providing access to over 2.5 million ATMs and merchants in more than 200 countries.
To benefit from the coverage, does the trip need to be paid in full with the card?
Yes, purchases must be paid in full with the card to qualify for benefits like purchase protection and extended warranty coverage.
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