What does the insurance of my Visa Aventura CIBC card cover?

You can contact customer support for any inquiries or assistance:

• For Canada or the Continental U.S.A., including Hawaii: 1-866-363-3338 (toll-free).
• For other locations, including Mexico: 905-403-3338 (call collect).

To report a claim, follow these steps:

1. Call the claims administrator:

   • From Canada or the Continental U.S.A., including Hawaii: 1-866-363-3338 (toll-free).
   • From other locations, including Mexico: 905-403-3338 (call collect).

2. Provide documentation within 90 days, including receipts, rental agreements, police reports, and any repair bills.

The insured individuals include:

• The primary cardholder whose name is embossed on the card.
• Authorized users who comply with the policy terms.
• Any additional driver permitted under the rental agreement, provided they meet legal and contractual requirements.

To obtain an insurance certificate, contact the insurance provider's support center:

• Toll-free (Canada and U.S.A., including Hawaii): 1-866-363-3338.
• Collect call (other locations, including Mexico): 905-403-3338.

Insurance does not cover certain sports activities that are considered high-risk or excluded under the policy. Examples include activities contrary to the rental agreement or using vehicles for professional or hazardous sports purposes.

Coverage starts when you legally take possession of the rental vehicle. It ends when the vehicle is returned to the rental agency, with a maximum rental period of 48 consecutive days.

Coverage is worldwide, except in jurisdictions where local laws or agreements conflict with the terms of the insurance policy. Always check your rental agreement and local regulations.

Yes, the full cost of the trip or rental, including taxes, must be charged to the card to qualify for coverage under the insurance policy.