What does the insurance of my Aventura Visa Infinite CIBC card cover?

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Travel Insurance Card Aventura Visa Infinite CIBC

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FAQ - CIBC Aventura Visa Infinite

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How can I contact customer support?

For customer support:

  • Call toll-free: 1-866-363-3338 (Canada and U.S.A., including Hawaii).
  • For other locations, call collect: 905-403-3338.
  • Visit cibccentre.rsagroup.ca for more details.

How do I report a claim?

To report a claim:

  1. Call Global Excel:

    • Toll-free (Canada and U.S.A., including Hawaii): 1-866-363-3338.
    • Collect call (other locations): 905-403-3338.
  2. Submit supporting documents, such as proof of loss, travel documents, and receipts, within 90 days of the event.

Who is insured?

The insured individuals include:

  • The primary cardholder and their spouse and dependent children (if applicable).
  • Coverage applies as long as the card account is in good standing and the trip is paid using the card.

How can I obtain an insurance certificate?

To obtain an insurance certificate, contact the support center:

  • Toll-free (Canada and U.S.A., including Hawaii): 1-866-363-3338.
  • Collect call (other locations): 905-403-3338.
  • Visit cibccentre.rsagroup.ca for detailed guidance.

For which sports activities am I not insured?

The policy excludes coverage for certain activities, including:

  • Professional sports or athletic competitions.
  • High-risk activities like scuba diving (unless certified), hang-gliding, rock climbing, and downhill skiing outside marked trails.
  • Motorized vehicle races.

From when am I covered, and for how long?

Coverage begins when the trip is charged to your card and ends after the specified coverage period or when you return to your province. Trips longer than the coverage period require additional insurance.

In which countries am I covered? Am I covered worldwide?

Yes, coverage is worldwide except where local laws or restrictions apply. Ensure compliance with local requirements and consult customer support for clarity on specific destinations.

To benefit from the coverage, does the trip need to be paid in full with the card?

Yes, the trip or qualifying expenses must be paid in full or partially with the card to activate the insurance coverage.

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