What does the insurance of my Air Miles Reserve American Express card cover?

You can contact customer support by calling the insurer’s helpline at 1-877-777-1544. For general inquiries, you can also contact AMEX Customer Service at 1-800-869-3016.

To report a claim, notify the insurer as soon as possible. Submit a written notice of claim within 30 days of the incident. Send it to Chubb Life Insurance Company of Canada, 199 Bay Street - Suite 2500, P.O. Box 139, Commerce Court Postal Station, Toronto, ON M5L 1E2.

The insured individuals include the Basic or Supplementary Cardmember of the American Express® AIR MILES®* Reserve Credit Card, their spouse, or dependent children under 23 years old, provided the account is billed in Canada.

To obtain an insurance certificate, contact the insurer’s customer support line at 1-877-777-1544 or AMEX Customer Service at 1-800-869-3016 for further assistance.

You are not insured for injuries caused by participating in risky activities such as dangerous sports or behaviors, war-related incidents, criminal acts, or any injury due to alcohol or drug use. Full exclusions are detailed in the Certificate of Insurance.

Coverage starts when you leave your province of residence and remains active for up to 15 days per trip. You must be under 65 years old and covered by your provincial health insurance for coverage to apply.

Yes, you are covered worldwide as long as you meet the eligibility requirements and the trip qualifies as a Covered Trip under the policy.

Yes, to benefit from coverage, the trip or expense must be paid in full using your American Express® AIR MILES®* Reserve Credit Card before the occurrence of any loss or injury.