TD Home Insurance Review (Updated 2024)

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Alexandre Desoutter updated on 2 December 2022

Across Canada, home insurance rates are increasing due to an unprecedented wave of storm-damage and climate events. It is ever more important to have the right insuracne in place just as buying insurance gets more expensive. To help you make your decision, we have taken a deep dive into TD's home insurance packages for you below.

This short guide will explain how TD home insurance works, and what it costs and help you decide if it is right for you.

Our TD home insurance review

TD is a large and well-established insurance network in Canada that is reliable but has had some negative feedback on customer service. Some clients have objected to the lack of physical locations, preferring to speak to sales and claims representatives in person rather than on the phone.

TD offers competitively priced basic and enhanced home insurance packages with the option to add on additional, individual protections according to whether the coverage they offer is useful or relevant to you. While TD does not offer a specialized service that might be needed by purchasers with unique or specific properties, TD's home insurance is a good all-rounder option for customers with common needs.

Pros

  • Online discounts
  • Bundle discounts
  • Claims through the app
  • Enhanced and add-on options

Cons

  • No physical branches where you can talk to someone face-to-face
  • Some online reviews criticize customer service

Want to see how TD measures up to other home insurance providers?

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What does TD home insurance cover?

Home insurance is a general term for different insurance policies that protect different types of property. The three main kinds of home insurance are homeowner insurance, condo insurance and tenant insurance. While these types of insurance overlap on some protections there are others that are specific to a certain type of property.

TD home insurance covers the costs of repairing your property if it is damaged. If you are a homeowner, it covers the costs of rebuilding a home and also the expenses you incur living somewhere else while rebuilding. Condo insurance by contrast offers insurance to cover communal areas. All types of home insurance cover personal liability. This means that you are protected if someone is injured on your property. Without this, you could be liable to pay compensation yourself.

Let's take a look at the coverage offered by TD home insurance and see which coverages apply to which types of home insurance.

CoverageTD insurance homeownerTD insurance condoTD insurance tenant
All risks
Water damage coverage
Extended water damage coverage
Rebuilding to code
Personal liability
Additional living expenses
Legal and home assistance
Additional living expenses
Unit improvements
Loss assessment
Common areas
TD home insurance coverage

Good to know

Are you still unsure how home insurance works? Our home insurance guide has answers to your questions.

What is enhanced TD home insurance?

Enhanced home insurance is a more comprehensive package of protection that you can purchase if you own your own property. You can purchase Enhanced Homeowner Insurance or Enhanced Condo insurance. It raises liability compensation limits and provides additional coverage. . For example, if you have teenage children, the Family Coverage for cyberbullying might be of interest. This covers costs such as psychologist visits and the expenses involved in changing schools.

TD does not have an Enhanced package for tenants. However, buyers of tenant insurance can add on extra protection. Let's take a look at what TD enhanced home insurance offers.

CoverageWhat it protectsHomeownerCondo
Family coverage
  • $45,000 in coverage for expenses resulting from cyberbullying
  • protection for relatives in nursing homes
Eco-efficient rebuild
A max of $50,000 additional in rebuild funds to make the property greener
Claim forgiveness
Making a claim will not push your renewal rate up
Enhanced limitations
Increases coverage for high-value possessions
TD insurance enhanced home coverage

Interested in seeing what other insurance providers are offering?

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What optional add-ons are there?

You know your home better than anyone and no one is better placed to understand what kind of coverage you need. Whether you are buying the basic or the enhanced package of TD home insurance there may be additional things or ways in which you want to be protected. Take a look at the table of optional add-ons below.

For example, if you live in Tofino and are regularly renting your home to strangers using an app or website, you might consider Home Sharing insurance. If you live in Abbotsford, BC, (Canada's rainiest city) you might be interested in Above-ground Water coverage.

Extra coverageWhat it protects againstTD homeowner insuranceTD condo insuranceTD tenant insurance
Above-ground water
Damage caused by water coming through the door, windows or roof
Settle Your Way
Pays for you to repair or rebuild without deducting for lost value of property
Personal valuables
Protection for high-value items, e.g. jewellery
Identity theft recovery
Reimburses you for the cost of recovering your identity
Personal Umbrella
Increases liability compensation limits
Home-sharing
Covers you if you rent your home for a short period of time (AirBnB insurance)
Claim forgiveness
Making a claim will not push your renewal rate upIncluded in enhancedIncluded in enhanced
TD extra home insurance

What does TD home insurance not cover?

Every insurance policy has exclusions that the insurance provider uses to mitigate the risk to them. You should always read a contract carefully and twice to make sure there are no unpleasant surprises.

Below we have listed the exclusions found in the contract for the basic TD home insurance package.

  • Data loss
  • Normal degradation of a property
  • Wet rot, dry rot or fungi
  • Pests and vermin
  • damage that occurs after a property has been vacant for 1 month
  • Damage due to the purchaser's criminal activity
  • Terrorism and war
  • Nuclear incidents
  • Fraud
  • Vandalism
  • Damage done during refurbishment

Are you interested in comparing more comprehensive home insurance policies?

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Can you bundle TD home and auto insurance?

Yes, and combining your home and car insurance can help you save money. If you bundle your TD auto and home insurance together you can save money on monthly premiums as well as raise the limits. Bundling is also convenient as it halves the amount of paperwork you need to deal with! Let's take a look at some of the average savings available.

Insurance bundleAverage savings
TD car and home insurance
$1,200
TD car and condo insurance
$820
TD car and tenant insurance
$770
TD insurance home and auto

TD also offers other bundling options. You can combine your home insurance with RV insurance, or you can combine your car insurance with motorcycle insurance to get a multi-line discount.

Good to know

Are you in the market for car insurance? Check out our car insurance guide to learn more and compare rates.

How much does TD home insurance cost?

Every home insurance quote depends on the individual situation, such as the size of the home you are insuring and your previous claim history. However, to help you get a sense of how much TD home insurance costs we have put together the following table.

The figures in this table are for homeowners insurance, for a 3-bedroom house valued at around $500,000 in Ontario

Coverage$69.67/month$73.92/month$84.42/month
$2 million for damage and additional living expense
Ice Damming and Roof Drain Backup
Extended Water Damage
  • $25,000 limit
  • $2,500 deductible
  • $25,000 limit
  • $2,500 deductible
  • $25,000 limit
  • $2,500 deductible
Personal Liability
$1 million$1 million$2 million
Policy Deductible
$2,000$1,500$1,500
High-Value Items
BasicBasicEnhanced
Above-Ground Water
Claim Forgiveness
Eco-Efficient Rebuild
Family Coverage
Identity Theft Recovery
TD insurance cost

Want to compare TD's prices to those of its competitors?

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How to purchase TD home insurance?

There are two ways to buy TD home insurance. You can call and speak directly to a broker on the TD home insurance number: 1-866-802-9332

The alternative is to get a quote online. You will be asked to respond to the following questions and then you will get a choice of different levels of coverage relating to your home.

  1. Does your basement have drywall?
  2. How is your home heated?
  3. Do you run a business from your home?
  4. Does your home have high-value contents?
  5. Do you have security system apps?
  6. Have you made any recent claims?
  7. Do you have a mortgage or a line of equity?
  8. Are you an existing TD customer?
  9. Are you entitled to any discounts as a student or due to your job?
  10. What is your gender?
  11. Are you married or single?
  12. Do you have children?

Good to know

TD offers a 5% discount for customers buying their insurance online.

How to make a home insurance claim with TD?

You can make a claim by calling a claims representative directly on the TD home insurance claims number: 1-888-773-7022

Alternatively, you can download the TD insurance app, and make a claim on your phone. The app will guide you through the process of making a claim, step-by-step. On the TD website, you can read specific advice on how to resolve various kinds of damage. They also offer a searchable version of your policy so you can check your coverage and exclusions.

Watch out!

It is worth remembering that during and directly after severe weather events TD's phone lines will be busy than normal and that claims processing may take longer than usual.

How to cancel TD home insurance?

You can cancel your insurance by calling a representative at 1-877-777-7136.

You can also login to the TD home insurance website. On the My Insurance tab select Contact Us. Here, you can fill out a form explaining that you wish to cancel your insurance policy.

You are also able to send a request for cancellation via the post.

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Alexandre Desoutter
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Alexandre Desoutter has been working as editor-in-chief and head of press relations at HelloSafe since June 2020. A graduate of Sciences Po Grenoble, he worked as a journalist for several years in French media, and continues to collaborate as a as a contributor to several publications.

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