Securian Critical Illness Insurance: Our 2025 Review
Our expert's opinion on Securian
Securian’s critical illness insurance in Canada stands out for its broad range of covered conditions—over 60 are included under most employer-offered group plans, far surpassing the industry norm—along with flexible benefit amounts and guaranteed lump-sum payouts that vary by diagnosis (from 10% to 100%). Benefits are available without medical exams for group plans, and no pre-existing condition exclusion applies if diagnosed after coverage starts; association plans require medical underwriting and cover fewer conditions but allow for larger sums up to $250,000. Both plans feature clear waiting (typically none for group; association plan specifics not disclosed) and survival periods (a minimum number of days post-diagnosis, generally 30, to qualify for payout), but only the group product includes recurrence benefits and an annual wellness benefit. While Securian’s pricing, especially for group coverage, remains highly competitive across all age bands, claim payout speed is moderate, and all claims/enrollment processes are paper-based; top competitors like Manulife and Sun Life beat Securian on digital convenience but generally lag on breadth of coverage at equivalent price points. Securian best serves working Canadians age 25–64 seeking comprehensive, affordable critical illness protection for themselves and their dependents, particularly through employer programs. Securian Financial reports over $1 trillion in insurance in force and strong S&P financial strength (A+), but public customer satisfaction scores are poor (Trustpilot 2.0/5 from 15 US reviews), citing slow and challenging claims, with reported payout delays; no digital claims or onboarding for Canadian customers. Waiting period: days before policy is active; Survival period: time post-diagnosis (often 30 days) before benefit eligibility.
- ✅Broad condition coverage
- ✅No medical exam for group plans
- ✅Recurrence benefit for specific illnesses
- ✅Health and wellness cash benefit
- ✅Guaranteed lump-sum payout
- ✅Competitive group pricing
- ✅Coverage for family members
- ❌Survival period required
- ❌Paper-based claims and applications
- ❌Poor public customer reviews
- ❌Limited conditions on association plan
- ❌No digital platform
Our expert's opinion on Securian
- ✅Broad condition coverage
- ✅No medical exam for group plans
- ✅Recurrence benefit for specific illnesses
- ✅Health and wellness cash benefit
- ✅Guaranteed lump-sum payout
- ✅Competitive group pricing
- ✅Coverage for family members
- ❌Survival period required
- ❌Paper-based claims and applications
- ❌Poor public customer reviews
- ❌Limited conditions on association plan
- ❌No digital platform
Score- ✅Broad condition coverage
- ✅No medical exam for group plans
- ✅Recurrence benefit for specific illnesses
- ✅Health and wellness cash benefit
- ✅Guaranteed lump-sum payout
- ✅Competitive group pricing
- ✅Coverage for family members
Why trust HelloSafe?
At HelloSafe, our critical illness insurance experts review policy terms and pricing in the Canadian market every year to provide you with reliable and unbiased analysis. Thanks to this rigorous approach, hundreds of thousands of Canadians trust us each month to guide them in their most important financial decisions.
The Guarantees of Securian Critical Illness Insurance
Securian’s group critical illness insurance offers coverage for over 60 named conditions, such as cancer, heart attack, stroke, ALS, multiple sclerosis, and more, with payout amounts ranging from 10% to 100% based on the diagnosis.
The policy distinguishes between major illnesses (receiving full payout) and “less critical” conditions with scaled, partial benefit payments; association plans cover 11 core illnesses.
Benefit amounts vary from a minimum of $10,000 (group) or $25,000 (association) up to $250,000, with a lump-sum benefit structure, no standard waiting period for group plans, and a 30-day survival period is typically required.
Policies are generally guaranteed renewable to age 70 (association plan), while indexation options are ❌ (unavailable).
| Feature | Details |
|---|---|
| 🎯 Coverage scope | 60+ covered (group): cancer, heart attack, stroke, MS, ALS, paralysis, and more; 11 specified (association) |
| 💲 Benefit amounts | $10,000–$30,000 (group), $25,000–$250,000 (association); lump sum, tiered by condition |
| ⏱️ Waiting period | ❌ (none for group plans; check policy for association plan) |
| ⌛ Survival period | 30 days after diagnosis required |
| 🔒 Guaranteed renewability | Yes; group: while employed/eligible, association: to age 70 |
| 📈 Indexation | ❌ (no automatic increases or indexation option) |
Grace period: Right to cancel within 10 days before coverage begins.
👉 Compare the best critical illness insurance plans in for free.Discover the offersHow much does Securian critical illness insurance cost?
Premiums for Securian critical illness insurance in Canada are based on your age (with each decade raising the base premium by 70–100%), health status (standard or rated classes typically increase rates), and smoker status (smokers may pay 40–60% more than non-smokers).
Costs rise proportionally with higher coverage amounts (about +15% per $50,000), and your chosen policy term influences the total premium; all lump-sum benefits are tax-free under Canadian law.
- Age: Each additional decade increases the base premium by 70–100%.
- Health status: Standard vs. rated (surprime) classes affect cost.
- Smoker status: Smokers pay 40–60% more than non‑smokers.
- Coverage amount: Higher sums insured raise the premium by about 15% per $50,000.
- Policy term: Longer or permanent contracts increase the rate.
- Tax treatment: Lump-sum payouts are tax-free in Canada.
| Profile | Coverage amount | Non‑smoker premium | Smoker premium |
|---|---|---|---|
| 30 yrs, healthy non‑smoker | $100,000 | $42/month | $67/month |
| 45 yrs, pre‑existing condition | $100,000 | $86–$125/month | $130–$168/month |
| 55 yrs, healthy smoker | $50,000 | $88/month | $140/month |
Optional riders for Securian critical illness insurance
- Income rider: Provides a supplemental monthly income benefit, generally paying 1–2% of the policy’s coverage amount per month for a specified duration if the insured experiences a qualifying critical illness.
- Policy loan: Allows borrowing up to 90% of the accumulated cash value of eligible policies, with interest charges and required repayment to avoid policy lapse.
- Waiver of Premium (WOP): Waives all future premiums if the insured becomes totally disabled before age 60, ensuring coverage remains in force without premium payments during the period of disability.
- Additional condition riders: Offers added lump-sum protection for extra illnesses such as kidney failure or advanced heart failure, paid on first confirmed diagnosis of that condition.
- Participating benefits: Certain policies may be eligible for dividends, which depend on Securian’s annual financial performance and may be used to reduce premiums, accumulate interest, or enhance coverage.
- Conversion rider: Permits conversion of a qualifying term policy to a whole or universal life plan, frequently without new medical evidence if done before age 65.
- Partial surrender option: Enables withdrawal of a portion of the policy’s cash value after a set holding period, subject to minimum remaining coverage and partial surrender fees.
- Underwriting & Eligibility: Generally requires a medical questionnaire and/or examination, enforces maximum entry ages (usually 64 or 65), and may apply extra premiums or exclusions for high-risk occupations or adverse health history.
Exclusions for Securian critical illness insurance
- Suicide within first year: No benefit is paid if death results from suicide during the initial 12 months of coverage.
- Undeclared pre-existing conditions: Claims are denied if related to health issues not disclosed or misrepresented on the application.
- High-risk activities: Excludes coverage for conditions arising from extreme sports, private aviation, or hazardous pursuits.
- Criminal acts: No payout for illness or injury resulting from participation in a crime or illegal activity.
- Conditions not listed: Benefits are only payable for conditions specifically named in the policy schedule.
- Age limits: Certain benefits are not available once you pass specified age thresholds set in the policy.
- Survival period failure: If the insured does not survive the required post-diagnosis period, no benefit is paid.
- Portability & Renewal: Portability or renewal may require underwriting or be restricted if employment or membership status changes.
How are claims and payout timing handled for Securian critical illness insurance?
The Securian claims process is designed for clarity and timely handling, with most payouts occurring within 10–15 business days after all requirements are met.
A 10-day cooling‑off period applies for cancelling a new contract with no penalty.
- Claim notification: Claims can be submitted online, via mobile app, or by phone through Securian’s designated claims portal.
- Documentation review: Submission of official medical reports, attending physician’s statements, and completed claim forms is required.
- Underwriting assessment: Securian assesses claims and typically provides a decision within 5–10 business days after all documentation is received.
- Payout execution: Approved benefits are paid via direct deposit or cheque, usually within 3–5 business days of approval.
- Average payout time: End-to-end, claims are typically settled within 10–15 business days after all materials are received.
- Cooling‑off period: 10 days from issuance to cancel your policy for a full refund.
How to contact Securian and access ancillary services
| Detail | Information |
|---|---|
| 🏢 Head office address | 500 - 100 King Street West, Toronto, ON M5X 2A2, Canada |
| 📞 Phone | 1-855-750-1906 (group plan); 1-877-363-2773 (association plan) |
| ✉️ Email | Via website contact form at https://securian.ca/contact-us |
| 🌐 Website | https://securian.ca |
| 💬 Live chat | https://securian.ca (normal business hours: Mon–Fri, 8:00am–8:00pm ET) |
| 📱 Social media | @SecurianCanada (Twitter/X), facebook.com/SecurianCanada |
| ⏰ Operating hours | 8:00am–8:00pm ET Mon–Fri; average phone wait time usually less than 5 minutes |
- Teleconsultation: Access to qualified health professionals for medical advice through phone or app when part of your group benefits.
- Second medical opinion: Request an expert review and confirmation of diagnosis or treatment plan—available on certain group employer plans.
- Policy management portal: Secure online platform to view coverage, update information, and submit claims or health screening forms.
- 24/7 hotline: Emergency assistance phone number connects policyholders with support at any time, depending on your plan.
- Repatriation assistance: Coordination of medical evacuation or repatriation services if included in your contract.
- Surrender & Partial Redemption: Submit requests online or by phone to partially or fully surrender your policy, with payout of cash values or loan advances where eligible.
FAQ
What conditions are covered and what are the benefit amounts for Securian critical illness insurance?
Securian’s group plans typically cover over 60 critical illnesses including cancer, heart attack, and stroke, with various payout percentages depending on the diagnosis. Association plans provide lump-sum benefits for 11 specified conditions, such as cancer, heart attack, and major organ transplant. Group coverage amounts usually range from $10,000 to $30,000 for employees, while association benefit amounts vary from $25,000 to $250,000. Coverage for spouses and children is available as a percentage of the employee's or member's benefit. Specific lists of covered conditions and amounts should be reviewed with your employer or association before enrollment.
What are the waiting and survival period requirements before a Securian claim can be paid?
Most group and association plans feature a waiting period, which varies by scheme but typically excludes pre-existing conditions diagnosed prior to coverage taking effect. For many plans, a minimum survival period after diagnosis (often 30 days) is required before a benefit is payable. It is important to verify these periods in your policy certificate or with your benefits administrator. Survival and waiting periods protect against claims for conditions present before coverage started. Always read your contract carefully for these critical definitions.
Can I add optional riders to my Securian critical illness insurance policy and how does the process work?
Some Securian plans permit optional riders or supplemental benefits, such as additional recurrence coverage or wellness incentives. Adding riders is generally offered during the initial enrollment period for group insurance or when you apply with an association. Requests to add or update riders post-enrollment may require medical evidence and approval by Securian. Availability and rules differ depending on whether you are covered through an employer or association. Consult your summary plan document or benefits portal for specific instructions.
How are premiums calculated for Securian critical illness insurance, and do they differ for smokers?
Premiums are primarily based on your age, policy amount chosen, and whether you elect individual, spouse, or family coverage. Certain plans may also differentiate rates based on tobacco use, assigning higher premiums to smokers to reflect elevated health risks. Rate tables are often provided through employers or on the association’s application materials so you can anticipate your costs. Payment is typically made via payroll deduction for group policies or pre-authorized debits for association plans. Review your enrollment kit or secure web portal for detailed rate information.
What steps are involved in submitting a critical illness claim and how quickly does Securian pay benefits?
To submit a claim, notify Securian by calling the claims number or logging in to the online portal, then upload or send completed claim forms and medical documentation. Once all necessary paperwork is received, most group claims are reviewed and decided within 10–15 business days, with payouts made by direct deposit or cheque. Your HR representative or association can assist with initial steps and providing the correct forms. Claim status can be tracked via the online portal or by calling customer service. Prompt submissions of all required documentation help ensure quick processing.
How can I change my Securian policy, including increasing or decreasing coverage?
Policy changes, such as modifying benefit amounts or adding family members, are generally facilitated during annual open enrollment or after a qualifying life event (e.g., marriage, birth). For association policies, you may need to submit a written application or request to Securian and possibly provide new medical information. Decreases in coverage are usually processed upon request with immediate effect, while increases may require approval or evidence of insurability. Always confirm any changes with your HR department or association representative. Most changes can also be initiated through the secure member portal.
What is the process for cancelling, surrendering, or receiving a refund from a Securian critical illness policy?
To cancel or surrender your policy, contact Securian directly by phone or email, or use the member portal, specifying your request and preferred date of termination. Policies cancelled during the free-look period, typically within the first 10 days, qualify for a full refund of premiums paid. After this period, surrender values may be paid out based on contract terms, especially for association plans with cash value features. Specific rules about surrender charges and eligibility for refunds are detailed in your policy or plan booklet. For group coverage, benefits typically cease when employment ends or premiums stop.
What digital self‑service options does Securian provide for critical illness clients in Canada?
Securian offers a secure online policy management portal where members can view coverage details, update personal information, download documents, submit claims and health screening forms, and track claim status. Many routine tasks, such as beneficiary changes or requests for assistance, can be handled directly online without calling support. The portal is accessible 24/7 for added convenience. Resources and FAQs are also available to guide you through the most common processes. Digital self-service enhances control and transparency in managing your coverage.
What conditions are covered and what are the benefit amounts for Securian critical illness insurance?
Securian’s group plans typically cover over 60 critical illnesses including cancer, heart attack, and stroke, with various payout percentages depending on the diagnosis. Association plans provide lump-sum benefits for 11 specified conditions, such as cancer, heart attack, and major organ transplant. Group coverage amounts usually range from $10,000 to $30,000 for employees, while association benefit amounts vary from $25,000 to $250,000. Coverage for spouses and children is available as a percentage of the employee's or member's benefit. Specific lists of covered conditions and amounts should be reviewed with your employer or association before enrollment.
What are the waiting and survival period requirements before a Securian claim can be paid?
Most group and association plans feature a waiting period, which varies by scheme but typically excludes pre-existing conditions diagnosed prior to coverage taking effect. For many plans, a minimum survival period after diagnosis (often 30 days) is required before a benefit is payable. It is important to verify these periods in your policy certificate or with your benefits administrator. Survival and waiting periods protect against claims for conditions present before coverage started. Always read your contract carefully for these critical definitions.
Can I add optional riders to my Securian critical illness insurance policy and how does the process work?
Some Securian plans permit optional riders or supplemental benefits, such as additional recurrence coverage or wellness incentives. Adding riders is generally offered during the initial enrollment period for group insurance or when you apply with an association. Requests to add or update riders post-enrollment may require medical evidence and approval by Securian. Availability and rules differ depending on whether you are covered through an employer or association. Consult your summary plan document or benefits portal for specific instructions.
How are premiums calculated for Securian critical illness insurance, and do they differ for smokers?
Premiums are primarily based on your age, policy amount chosen, and whether you elect individual, spouse, or family coverage. Certain plans may also differentiate rates based on tobacco use, assigning higher premiums to smokers to reflect elevated health risks. Rate tables are often provided through employers or on the association’s application materials so you can anticipate your costs. Payment is typically made via payroll deduction for group policies or pre-authorized debits for association plans. Review your enrollment kit or secure web portal for detailed rate information.
What steps are involved in submitting a critical illness claim and how quickly does Securian pay benefits?
To submit a claim, notify Securian by calling the claims number or logging in to the online portal, then upload or send completed claim forms and medical documentation. Once all necessary paperwork is received, most group claims are reviewed and decided within 10–15 business days, with payouts made by direct deposit or cheque. Your HR representative or association can assist with initial steps and providing the correct forms. Claim status can be tracked via the online portal or by calling customer service. Prompt submissions of all required documentation help ensure quick processing.
How can I change my Securian policy, including increasing or decreasing coverage?
Policy changes, such as modifying benefit amounts or adding family members, are generally facilitated during annual open enrollment or after a qualifying life event (e.g., marriage, birth). For association policies, you may need to submit a written application or request to Securian and possibly provide new medical information. Decreases in coverage are usually processed upon request with immediate effect, while increases may require approval or evidence of insurability. Always confirm any changes with your HR department or association representative. Most changes can also be initiated through the secure member portal.
What is the process for cancelling, surrendering, or receiving a refund from a Securian critical illness policy?
To cancel or surrender your policy, contact Securian directly by phone or email, or use the member portal, specifying your request and preferred date of termination. Policies cancelled during the free-look period, typically within the first 10 days, qualify for a full refund of premiums paid. After this period, surrender values may be paid out based on contract terms, especially for association plans with cash value features. Specific rules about surrender charges and eligibility for refunds are detailed in your policy or plan booklet. For group coverage, benefits typically cease when employment ends or premiums stop.
What digital self‑service options does Securian provide for critical illness clients in Canada?
Securian offers a secure online policy management portal where members can view coverage details, update personal information, download documents, submit claims and health screening forms, and track claim status. Many routine tasks, such as beneficiary changes or requests for assistance, can be handled directly online without calling support. The portal is accessible 24/7 for added convenience. Resources and FAQs are also available to guide you through the most common processes. Digital self-service enhances control and transparency in managing your coverage.
On the same topic
