RBC Disability Insurance: Complete 2025 Review
Our expert's opinion on RBC
ScoreRBC stands out in Canada with a comprehensive disability insurance lineup tailored for diverse work profiles, offering both own-occupation and regular occupation coverage for up to 36 months on core plans and an extended own-occupation definition for professionals.
Benefit amounts range from $500–$1,500 on entry products to comprehensive coverage for high-income/white-collar professionals, with non-cancellable or guaranteed renewable options, level premiums, and benefit periods up to age 65 for flagship policies.
Most plans feature standard elimination (waiting) periods of 60 or 90 days—the time you must be disabled before benefits commence—while benefit periods, or the maximum time you’ll receive payments, extend from 2 years up to 65 or 70 based on the plan.
Optional riders include partial disability, cost-of-living adjustments, Retirement Protector, and a unique Family Compassionate Care benefit; advanced digital tools and a portable policy structure enhance service and payout reliability, though digital claims are limited to certain plans.
Against Canadian competitors, RBC distinguishes itself by matching top-tier coverage flexibility and strong pricing for both self-employed and professional clients but lacks universal paperless claims.
Best suited for self-employed, contract workers, small business owners, professionals, and higher-earners needing customizable guarantees.
Backed by Royal Bank of Canada’s robust financials (S&P AA-), no public consumer rating is available, but policy management via online portal and built-in service features such as Medical Confidence™ and rehab support strengthen claims confidence.
- ✅Own-occupation coverage for professionals
- ✅Non-cancellable policies with guaranteed premiums
- ✅Short elimination periods, from 60 days
- ✅Comprehensive partial and residual disability riders
- ✅Family Compassionate Care unique rider
- ✅Return-to-work assistance and Medical Confidence™
- ✅Portable coverage not tied to employer
- ❌Elimination period not below 60 days
- ❌Limited mental health/soft tissue coverage on some plans
- ❌No universal digital claims process
- ❌Strict exclusions for certain conditions
- ❌No explicit customer review scores
Score- ✅Own-occupation coverage for professionals
- ✅Non-cancellable policies with guaranteed premiums
- ✅Short elimination periods, from 60 days
- ✅Comprehensive partial and residual disability riders
- ✅Family Compassionate Care unique rider
- ✅Return-to-work assistance and Medical Confidence™
- ✅Portable coverage not tied to employer
Our expert's opinion on RBC
- ✅Own-occupation coverage for professionals
- ✅Non-cancellable policies with guaranteed premiums
- ✅Short elimination periods, from 60 days
- ✅Comprehensive partial and residual disability riders
- ✅Family Compassionate Care unique rider
- ✅Return-to-work assistance and Medical Confidence™
- ✅Portable coverage not tied to employer
- ❌Elimination period not below 60 days
- ❌Limited mental health/soft tissue coverage on some plans
- ❌No universal digital claims process
- ❌Strict exclusions for certain conditions
- ❌No explicit customer review scores
Score- ✅Own-occupation coverage for professionals
- ✅Non-cancellable policies with guaranteed premiums
- ✅Short elimination periods, from 60 days
- ✅Comprehensive partial and residual disability riders
- ✅Family Compassionate Care unique rider
- ✅Return-to-work assistance and Medical Confidence™
- ✅Portable coverage not tied to employer
- Guarantees RBC
- Cost RBC
- Optional riders available for RBC's disability insurance
- RBC's Disability Insurance Exclusions
- Payout RBC
- Contact RBC
- FAQ
- On the same topic
Why trust HelloSafe?
At HelloSafe, our disability insurance experts review coverage options and pricing structures from disability insurance providers on the market every year to offer you reliable and unbiased advice. Thanks to this rigorous approach, several hundred thousand consumers in Canada trust us each month to help guide them through their most important financial decisions.
The guarantees of RBC's disability insurance
RBC's disability insurance offers broad coverage for both total and partial disability, with most plans initially covering "own occupation" for 24 to 36 months and then transitioning to "any occupation" thereafter, for both temporary and permanent disabilities.
Monthly benefit amounts and income replacement levels vary by plan, with some offering fixed benefits (e.g., $500–$1,500/month for simplified options) and others with customizable amounts based on income, covering up to 85% of pre-disability earnings.
Elimination periods typically range from 60 to 90 days, and benefits can be paid for 2, 5, or up to age 65 or 70, depending on the chosen product.
| Feature | Details |
|---|---|
| 🎯 Coverage scope | Own occupation (24–36 months), then any occupation; covers total, partial, and residual disability |
| 💲 Benefit amounts | From $500 to $1,500/month (simplified); customizable based on earnings—up to 85% of pre-disability income |
| ⏱️ Elimination period | Typically 60 or 90 days |
| 📆 Benefit period | 2 years, 5 years, or up to age 65 or 70 (varies by plan) |
| 🔒 Guaranteed renewability | Yes, generally until age 65 or 70 (some with non-cancellable terms); some lower-cost plans are only guaranteed renewable |
| 📈 Indexation | Cost-of-living adjustment (COLA) available as an optional rider on some plans; frequency and % vary by option |
*Grace period: right to cancel within 10 days before coverage starts.
👉 Compare the best disability insurance plans in for free.Discover the offersThe cost of RBC's disability insurance
Premiums for RBC's disability insurance in Canada are calculated based on a combination of personal, occupational, and policy choices.
Each factor below contributes to the final monthly premium, ensuring the price matches your unique level of risk and protection.
Monthly benefits paid are tax-free under current Canadian law if you pay the premiums yourself.
Pricing factors:
- Age: each additional decade increases the base premium by approximately 25%.
- Health status: applicants with medical conditions may be placed in rated (substandard) classes, increasing cost by 50% or more.
- Smoker status: smokers pay around 40% more than non-smokers.
- Occupation class: riskier professions (such as trades or manual labour) have higher rates than lower-risk roles (like office work).
- Monthly benefit amount: higher replacement amounts raise the premium by nearly 35% for each additional $1,000.
- Benefit period: longer disability coverage (e.g. to age 65) substantially increases cost compared to a 2-year option.
- Elimination period: the shorter your waiting period (e.g. 30 days), the higher your premium; choosing a longer elimination period (e.g. 180 days) will lower your cost.
- Tax treatment: monthly payouts are tax-free for individual payers under Canadian law.
| Profile | Monthly benefit | Non-smoker premium | Smoker premium |
|---|---|---|---|
| 30 yrs, office worker, non-smoker | $2,000 | $36 | $51 |
| 45 yrs, self-employed, pre-existing condition | $3,000 | $108 | $151 |
| 55 yrs, construction worker, smoker | $2,000 | $188 | $264 |
Optional riders available for RBC's disability insurance
- Residual Disability Rider: Provides partial income benefits if you can return to work in a reduced capacity and are earning less due to your disability.
- Own-Occupation Rider: Pays ongoing disability benefits if you can’t perform the duties of your specific occupation, even if you can work in another job.
- Cost of Living Adjustment (COLA): Annually increases your monthly disability benefits according to inflation measures to help keep up with rising living costs.
- Future Purchase Option (FPO): Lets you increase your coverage over time—such as after a salary raise—without new medical evidence or underwriting.
- Waiver of Premium (WOP): Waives your premium payments while you are receiving disability benefits, giving you greater financial flexibility during your recovery.
- Catastrophic Disability Rider (CAT): Pays an additional lump sum or monthly benefit if you suffer a major disability like loss of two limbs or your vision.
- Mental & Nervous Disorder Rider: Extends your benefits for claims related to psychological or nervous disorders, beyond the standard limitations.
- Return of Premium Option: Refunds a portion of your paid premiums if you have not made any claims over a given eligibility period.
RBC's Disability Insurance Exclusions
- Undisclosed pre-existing conditions: If not declared at application, pre-existing conditions may void any future claim.
- Self-inflicted injuries: Intentional self-harm or suicide attempts are not covered by the policy.
- High-risk occupations or activities: Disabilities resulting from dangerous jobs or extreme sports may be excluded.
- Criminal acts: Disabilities caused by participation in illegal activities are excluded from coverage.
- Non-medically certified disability: Disability must be validated by a licensed physician to qualify for benefits.
- Short-term disability exclusions: Policies may exclude coverage for disabilities lasting under a specified number of days.
- Age restrictions: Coverage or benefits may terminate at a certain age, typically 65 or 67.
How are claims and payout timing handled for RBC's disability insurance?
The claims process with RBC is structured to be efficient, with digital and phone support options, and typical payments released within one month after approval.
On average, policyholders can expect the full process, from submission to payout, to take 15–30 business days if documents are complete.
- Claim notification: Submit your claim online, through the RBC app, or by calling the claims centre directly.
- Documentation review: Provide required medical certificates, proof of income, and an attending physician’s statement.
- Underwriting assessment: Eligibility and occupation are reviewed, generally within 10–20 business days.
- Payout execution: Payments are usually made monthly by direct deposit once the claim is approved.
- Average payout time: Most approved claims are paid within 15–30 business days of full submission.
- Cooling-off period: You may cancel your contract without penalty within 10 days of issue.
How to Contact RBC?
| Detail | Information |
|---|---|
| 🏢 Head office address | 6880 Financial Drive, Tower 1, Mississauga, ON L5N 7Y5 |
| 📞 Phone | 1-866-262-7924 (Disability Insurance inquiries) |
| ✉️ Email | insurance.inquiries@rbc.com |
| 🌐 Website | https://www.rbcinsurance.com |
| 💬 Live chat | Available via website, Mon–Fri 8am–8pm ET |
| 📱 Social media | @RBCInsurance on Twitter & Facebook for disability inquiries |
| 🕒 Operating hours | Mon–Fri 8am–8pm ET, average wait time: 5–10 minutes |
- Teleconsultation: Access to licensed doctors for medical advice or completing disability forms, available through partner networks.
- Return-to-work support: Vocational rehabilitation and job coaching to help claimants safely transition back to employment.
- Policy management portal: Secure online portal for tracking claims, reviewing payments, updating information, and accessing policy documents.
- 24/7 claims hotline: Emergency claims telephone line allows for round-the-clock disability notifications.
- Premium relief assistance: Options for premium suspension or reduction during financial hardship, subject to eligibility.
FAQ
What types of disabilities are covered and how are benefit amounts determined?
RBC covers both total and partial disabilities resulting from illness or injury, as defined by your policy. Eligible claimants receive tax-free monthly benefits, with amounts based on income, occupation, and the chosen coverage at application. There are minimum and maximum limits per plan, ranging from $500 to $15,000 monthly, depending on the product. Some plans also provide residual or partial disability benefits. Specific conditions or exclusions may apply, detailed in your policy.
What is the waiting (elimination) period and how long are benefits paid?
The elimination period refers to the waiting time after disability occurs before benefits begin, typically 60 or 90 days for most plans. Policyholders can choose from several benefit period options, such as 2 years, 5 years, or up to age 65 or 70, based on the plan selected. The length of both waiting and benefit periods will impact premiums. Shorter elimination periods and longer benefit durations generally result in higher premiums. These details are set when you purchase your policy.
Are there optional riders, and how can I add them to my policy?
Yes, RBC offers several optional riders including Family Compassionate Care, Future Income Option, Cost of Living Adjustment, Partial Disability Benefit, and Retirement Protector. Riders enhance coverage for situations like serious illness in close family, inflation protection, or future income increases. You may add most riders at time of application, while some can be added later if you meet insurability requirements. Always review eligibility and discuss with an advisor for the most suitable options. Adding riders may affect your premium.
How are premiums calculated and do smoker rates differ from non-smoker rates?
Premiums are calculated based on age, occupation, health status, gender, smoking status, chosen benefit amount, waiting period, and benefit duration. Smoker rates are typically higher than non-smoker rates due to elevated risk factors. RBC reviews your tobacco use at application and may periodically verify status. Guaranteed level premiums are available for some plans, while others may have non-level or adjustable rates. It's important to honestly declare your status, as misrepresentation may affect future claims.
What is the process for submitting a claim and how soon can I expect payment?
Claims can be submitted online via the portal, by phone, or mail, with live support available to guide you through each step. You’ll need to provide medical certificates, an attending physician’s statement, and proof of income as part of your claim package. Once all documentation is received, assessment usually takes 15–30 business days. Payments are issued by direct deposit or cheque according to your benefit schedule. Regular communication with your claims advisor ensures a smooth process.
Can I amend my policy to increase or decrease my coverage?
Policy amendments such as increasing or decreasing coverage are possible, subject to the plan and underwriting approval. To increase coverage, you’ll likely need to provide updated medical and financial evidence; certain riders like the Future Income Option allow increases without medical underwriting at anniversaries. Reducing coverage may simply require a written request but may be permanent depending on contract terms. Changes will result in new premium calculations. Contact your advisor to discuss your specific needs.
What is the cancellation and refund policy, including any grace period?
Policies can be canceled at any time by submitting a written request to RBC. There is a 10-day free-look (cooling-off) period from policy issue, allowing for full cancellation and refund of any premiums paid if you decide the policy isn't right for you. After this period, cancellation stops future premiums but typically no refund for past payments. Grace periods for unpaid premiums are generally 31 days before the policy lapses. Full details are outlined in your policy contract.
Which digital self-service features are available for policyholders?
RBC offers a secure online portal and mobile access where policyholders can submit and track claims, update personal or banking details, download statements, and view their policy documents at any time. Notifications alert you to claim status changes or required actions. The portal also provides resources such as FAQ, contact forms, and premium calculators. If you require assistance, live chat and phone support are accessible directly from the platform. This enables full control and transparency over your coverage.
What types of disabilities are covered and how are benefit amounts determined?
RBC covers both total and partial disabilities resulting from illness or injury, as defined by your policy. Eligible claimants receive tax-free monthly benefits, with amounts based on income, occupation, and the chosen coverage at application. There are minimum and maximum limits per plan, ranging from $500 to $15,000 monthly, depending on the product. Some plans also provide residual or partial disability benefits. Specific conditions or exclusions may apply, detailed in your policy.
What is the waiting (elimination) period and how long are benefits paid?
The elimination period refers to the waiting time after disability occurs before benefits begin, typically 60 or 90 days for most plans. Policyholders can choose from several benefit period options, such as 2 years, 5 years, or up to age 65 or 70, based on the plan selected. The length of both waiting and benefit periods will impact premiums. Shorter elimination periods and longer benefit durations generally result in higher premiums. These details are set when you purchase your policy.
Are there optional riders, and how can I add them to my policy?
Yes, RBC offers several optional riders including Family Compassionate Care, Future Income Option, Cost of Living Adjustment, Partial Disability Benefit, and Retirement Protector. Riders enhance coverage for situations like serious illness in close family, inflation protection, or future income increases. You may add most riders at time of application, while some can be added later if you meet insurability requirements. Always review eligibility and discuss with an advisor for the most suitable options. Adding riders may affect your premium.
How are premiums calculated and do smoker rates differ from non-smoker rates?
Premiums are calculated based on age, occupation, health status, gender, smoking status, chosen benefit amount, waiting period, and benefit duration. Smoker rates are typically higher than non-smoker rates due to elevated risk factors. RBC reviews your tobacco use at application and may periodically verify status. Guaranteed level premiums are available for some plans, while others may have non-level or adjustable rates. It's important to honestly declare your status, as misrepresentation may affect future claims.
What is the process for submitting a claim and how soon can I expect payment?
Claims can be submitted online via the portal, by phone, or mail, with live support available to guide you through each step. You’ll need to provide medical certificates, an attending physician’s statement, and proof of income as part of your claim package. Once all documentation is received, assessment usually takes 15–30 business days. Payments are issued by direct deposit or cheque according to your benefit schedule. Regular communication with your claims advisor ensures a smooth process.
Can I amend my policy to increase or decrease my coverage?
Policy amendments such as increasing or decreasing coverage are possible, subject to the plan and underwriting approval. To increase coverage, you’ll likely need to provide updated medical and financial evidence; certain riders like the Future Income Option allow increases without medical underwriting at anniversaries. Reducing coverage may simply require a written request but may be permanent depending on contract terms. Changes will result in new premium calculations. Contact your advisor to discuss your specific needs.
What is the cancellation and refund policy, including any grace period?
Policies can be canceled at any time by submitting a written request to RBC. There is a 10-day free-look (cooling-off) period from policy issue, allowing for full cancellation and refund of any premiums paid if you decide the policy isn't right for you. After this period, cancellation stops future premiums but typically no refund for past payments. Grace periods for unpaid premiums are generally 31 days before the policy lapses. Full details are outlined in your policy contract.
Which digital self-service features are available for policyholders?
RBC offers a secure online portal and mobile access where policyholders can submit and track claims, update personal or banking details, download statements, and view their policy documents at any time. Notifications alert you to claim status changes or required actions. The portal also provides resources such as FAQ, contact forms, and premium calculators. If you require assistance, live chat and phone support are accessible directly from the platform. This enables full control and transparency over your coverage.
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